Europcar Car Rental Aguascalientes Downtown in Aguascalientes

4.1
★★★★☆
(98 reviews)

Europcar te ofrece la mejor experiencia de Renta de autos en Aguascalientes a los mejores precios y con una flota que se renueva constantemente para brindarte seguridad y comodidad en cada viaje que realices con nosotros. Encuentra desde autos economicos, hasta autos familiares y de lujo para tus vacaciones o viaje de negocio. Reserva ahora un auto en Aguascalientes. Recuerda, lo que ves es lo que pagas. !Sin cargos ocultos! !Sin tantos lios! !Y sin problemas al recoger el auto!

Working Hours

Monday 9 AM-7 PM
Tuesday 9 AM-7 PM
Wednesday 9 AM-7 PM
Thursday 9 AM-7 PM
Friday 9 AM-7 PM
Saturday 9 AM-3 PM
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+52 800 201 2084 europcar.com.mx

Address

Plaza Santa Fe Local 10, Av. Universidad 811

20127 Aguascalientes

Plus Code: WM6Q+GJ Aguascalientes, Mexico

Photo Gallery

Featured

Featured

Videos

Videos

By owner

By owner

Exterior

Exterior

Street View & 360deg

Street View & 360deg

4.1
★★★★☆
98 reviews

Rating Distribution

5 stars
67 (68.4%)
4 stars
10 (10.2%)
3 stars
1 (1.0%)
2 stars
4 (4.1%)
1 star
16 (16.3%)

Most Mentioned

price 9 lemon balm 3 cart 3 office 3 airport 3 contract 3 delivery 2 counter 2 work 2 cell phone 2
Featured Review
★★★★
October 7, 2024
Original

Buen servicio, se nos poncho una llanta, no nos percatamos que faltaba la cruceta, hablamos al numero de servicios, nos asistieron y nos hicieron hasta cambio de coche. Al entregar el siguiente coche todo sin problemas. 4 estrellas porque deben tener las herramientas completas (tambien nuestro error no revisar dentro de la bolsa)

Translation

Good service, we had a flat tire, we didn't realize that the crosshead was missing, we called the service number, they assisted us and even changed our car. When delivering the next car everything without problems. 4 stars because they must have complete tools (also our mistake not checking inside the bag)

Featured Review
★★★★★
August 6, 2024
Original

Excelente servicio y atencion al cliente, es la primera vez que utilizo Eurocarp y la verdad quede encantada, el joven Cristopher me recogio en la central y la Srita Melissa tuvo una atencion muy amable, volvere a utilizar Eurocarp!

Translation

Excellent service and customer service, it is the first time I have used Eurocarp and I was truly delighted, young Cristopher picked me up at the headquarters and Miss Melissa had very kind attention, I will use Eurocarp again!

1 found this helpful
Featured Review
★★★★★
August 6, 2024
Original

A pesar de que Monserrat estaba sola en la oficina, nos recibio con mucha amabilidad y tolerancia ya que viajamos mis dos pequenas bebes, mi esposa y yo, y nos ayudo a no tener que ir hasta las instalaciones en las inmediaciones del Aeropuerto (donde llegamos tal cual nos indicaron al recibir el auto y nadie estaba para recibirlo)

Translation

Even though Monserrat was alone in the office, she received us with great kindness and tolerance since my two little babies, my wife and I were traveling, and she helped us not have to go to the facilities near the Airport (where we arrived just as they told us when we received the car and no one was there to receive it)

Featured Review
★★★★★
July 28, 2024
Original

Rente un auto aqui y tuve una buena experiencia ya que el auto estaba practicamente nuevo. Mi unica sugerencia seria que tuvieran un buzon de entrega de llaves en sus oficinas para cuando el auto se entrega en el horario que no hay nadie trabajando en la oficina.

Translation

I rented a car here and had a good experience since the car was practically new. My only suggestion would be that they have a key drop box in their offices for when the car is delivered during hours when no one is working in the office.

Featured Review
★★★★★
June 7, 2023
Original

Great experience will use them again

Featured Review
★★
November 12, 2021
Original

The car we rented was very clean no issues with it. The agent that assisted me when I picked up car was very friendly and helpful unlike the man that was there when I dropped it off. When I arrived never even acknowledged me even though I was standing in front of him, when he finally did he asked me to wait till his got off his cell phone. I had a question about my charges and he said it was all correct ,now i receice a statement from my credit cards and I was over charged.

1 found this helpful
Featured Review
November 6, 2018
Original

Nasty service, hidden additional charges, not a good option

Featured Review
★★
October 5, 2017
Original

Service is fine but they don't open the shop on time, I had to wait over 10 minutes until they come, pass 9:00 (horario de atencion from 9:00) and nobody was there. October 5th, 2017.

★★★★★
Local Guide November 8, 2024
Original
Excellent service and attention
Translation
Excelente servicio y atencion
★★★★★
November 8, 2024
Original
Very good prices and cars in very good condition!!! Almost new
★★★★★
October 25, 2024
Original
The best car rental service...
Translation
El mejor servicio de renta de autos...
October 15, 2024
Original
Ive been waiting for an invoice for almost two weeks now (the mistake was made at the counter), and they give me long and long delays.
Translation
Tengo ya casi dos semanas esperando una factura(el error se cometio en mostrador), y me dan largas y largas.
★★★★★
Local Guide September 15, 2024
Original
Excellent service, very attentive staff, I recommend it.
Translation
Excelente servicio, el personal muy atento, lo recomiendo.
★★★★★
September 15, 2024
Original
Incredible service and very good prices
Translation
Increible servicio y muy buenos precios
★★★★★
August 15, 2024
Original
Excellent service and attention from Miss Melisa, very good agency to rent a car.
Translation
Excelente servicio y atencion de la Srita Melisa, muy buena agencia para rentar un coche.
★★★★★
August 15, 2024
Original
Excellent option to rent cars!
Translation
Excelente opcion para rentar coches!
★★★★★
August 15, 2024
Original
Excellent service! Good customer service
★★★★★
August 15, 2024
Original
All good! Good attention
Translation
Todo bien! Buena atencion
★★★★★
August 15, 2024
Original
good service from the lady. Melissa and cars in excellent condition
Translation
buen servicio por parte de la srita. melissa y coches en en excelente estado
★★
Local Guide August 15, 2024
Original
★★★★★
August 15, 2024
Original
Everything perfect with Melissa, very friendly Aguascalientes Plaza Santa Fe. I love Europcar and the best prices.
Translation
Todo perfecto con Melissa muy amable Aguascalientes Plaza Santa Fe. Adoro Europcar los mejores precios.
★★★★★
July 15, 2024
Original
Very good landlord, very practical, good service and attention
Translation
Muy buena arrendadora muy practico buen servicio y atencion
★★★★★
June 15, 2024
Original
Very good and friendly
Translation
Muy buena y amable
★★★★★
June 15, 2024
Original
★★★★★
June 15, 2024
Original
★★★★★
June 15, 2024
Original
Very economical service, vehicles in excellent condition and fully functional. We spent a week with one vehicle and we didnt have any problems.
Translation
Servicio muy economico, vehiculos en excelente estado y totalmente funcionales. Estuvimos una semana con un vehiculo y no tuvimos ningun problema.
★★★★★
May 15, 2024
Original
The treatment was very friendly and efficient on the part of Karina M Montalvo,, Good workLow
★★★★★
April 15, 2024
Original
★★★★★
February 15, 2024
Original
They serve you very well, the car they gave me is clean, I recommend it since for me it is the best option
Translation
Te atienden super bien, carro limpio el que me entregaron, lo recomiendo ya que para mi es la mejor opcion
★★★★★
February 15, 2024
Original
Excellent service from the staff that delivers the cars, if I remember correctly, his name is Cristofer and the service from the counter saleswoman Melissa, excellent service, I will gladly rent with you again.
Translation
Excelente servicio por parte del personal que entrega los autos si mal no recuerdo se llama Cristofer y el servicio de la vendedora de mostrador Melissa excelente servicio, con gusto volvere a rentar con ustedes.
★★★★★
February 15, 2024
Original
February 15, 2024
Original
Ive been there for 2 hours and they cant even solve anything for me, they have an iPad problem, the employees are sitting doing nothing, checking their cell phones, checking social media statuses and one has already left and left us standing here, they dont give me an answer, the manager It doesnt do anything, I come for a medical appointment and I dont leave here because of the staff.
★★★★★
February 15, 2024
Original
February 15, 2024
Original
I have rented cars in MANY places and this is the only time they have frozen my credit card so much for not adding their insurance, $12,000 USD! My card is specifically for travel and includes insurance. I will not rent with Europcar again. I have rented cars in MANY places but this is the first time a rental company freezes the entire value of the car in my credit card because I didnt want to add their additional insurance, $12,000 USD! My card is specifically for travel and includes car rental insurance. Never renting with Europcar again.
Translation
Eh rentado carros en MUCHOS lugares y esta es la unica vez que me congelan tanto en mi targeta de credito por no agregar su aseguranza, $12,000 USD! Mi targeta es especificamente para viajar e incluye aseguranza. No vuelvo a rentar con Europcar. I have rented cars in MANY places but this is the first time a rental company freezes the entire value of the car in my credit card because I didn t want to add their additional insurance, $12,000 USD! My card is specifically for travel and includes car rental insurance. Never renting with Europcar again.
★★★★★
February 15, 2024
Original
Local Guide November 15, 2023
Original
The rental service is very fast with the person from Aeropuero Carlos but terrible service from the other person who attends the downtown branch, they do not respect opening hours, they open an hour and a half later, they do not deliver documents, not even the car is checked upon receipt and they do not deliver documents. Because another delivery was added, it needs to be sent in a moment and 8 days later it still hasnt done so on WhatsApp it just says give me a few minutes Ill check it and days go by and theres no response.
Translation
El servicio de renta rapidisimo con la persona de Aeropuero Carlos pero pesimo servicio por parte de la otra persona que atiende en sucursal centro no respetan horario de apertura abre hora y media despues, no entrega documentos ni siquiera el coche checa al recibir y no entrega documentos porque se le junto otra entrega queda de enviarlos en un momento y 8 dias despues aun no lo hace en whatsapp solo dice deme unos minutos lo checo y se vuelven dias y no da respuesta.
2 helpful
★★★★★
Local Guide November 15, 2023
Original
★★★★
November 15, 2023
Original
★★★★★
November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
Good place to rent vehicles!
Translation
Buen lugar para alquilar vehiculos!
1 helpful
★★★★★
Local Guide November 15, 2023
Original
★★★★
November 15, 2023
Original
November 15, 2023
Original
Not serious service, We did not have the car requested, 2 hours to obtain the contract and take possession of the car. And for the return, no better, agency closed at 5 p.m. when it should have been until 7 p.m., no information on the door, we had to return the car to the airport 30 minutes away. Agency to flee.
Translation
Service pas serieux, Nous navons pas eu la voiture demandee, 2h pour avoir le contrat et prendre possession de la voiture. Et pour le retour, pas mieux, agence fermee a 17h alors quelle devait letre jusqua 19h, aucune information sur la porte, nous avons du retourner la voiture a laeroport a 30mn de route. Agence a fuir.
November 15, 2023
Original
Horrible, they are imputual, they never finished the work. I dont recommend them
Translation
Horrible, son imputuales jamas terminaron el trabajo. No los recomiendo
November 15, 2023
Original
They told me that the insurance covered everything that I didnt think it covered and it turns out that I had a scratch and they didnt cover it???? They charged me 120 dollars more make sure they give you premium insurance that covers scratches! How bad the car wasnt even clean to see if it already had those scratches, it had dust on it but then again, I never had to take the car to the airport because this place doesnt open on Sunday, thats what he told me when the contract was already in place
Translation
Me dijieron que la aseguransa cubria todo todo que no me creocupara Yresulta que tenia un rayon y no lo cubria ???? Me cobraron 120 dolares mas asegurensen que les den aseguransa premium Que cubre rayones ! que mal el carro ni limpio estaba para ver si ya tenia esos rayones tenia polvo pero pues jamas aparte tuve que llevar el carro asta el aeropuerto pk este lugar no abren el domingo eso me lo dijo ya estando el contrato echo
1 helpful
November 15, 2022
Original
November 15, 2022
Original
I went to the offices, they were closed during business hours that they have outside their establishment, I called by phone and there was no response either.
Translation
Fui a las oficinas estaban cerradas en horario laboral que ellos tienen afuera de su establecimiento, llame por telefono tampoco hubo respuesta
★★★★★
Local Guide November 15, 2022
Original