Guerin Alfragide in Amadora

3.8
★★★★☆
(150 reviews)

Somos uma marca que se dedica ao aluguer de veiculos, com o proposito de proporcionar a liberdade de escolha e de movimento, para uma melhor experiencia de mobilidade.Destacamo-nos por sermos a maior renta-a-car nacional, com um processo 100% digital e contamos com Estacoes por todo o pais incluindo as ilhas da Madeira e dos Acores. A nossa missao e a sua mobilidade e a satisfacao dos nossos clientes e a nossa motivacao.

Working Hours

Monday 8 AM-1 PM , 2-6:30 PM
Tuesday 8 AM-1 PM , 2-6:30 PM
Wednesday 8 AM-1 PM , 2-6:30 PM
Thursday 8 AM-1 PM , 2-6:30 PM
Friday 8 AM-1 PM , 2-6:30 PM
Saturday Closed
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

21 015 5059 guerin.pt

Address

Edificio Azevedos, Estrada do Zambujal

2614-503 Amadora

Plus Code: PQHP+4F Amadora

Photo Gallery

Featured

Featured

By owner

By owner

Street View & 360deg

Street View & 360deg

3.8
★★★★☆
150 reviews

Rating Distribution

5 stars
68 (45.3%)
4 stars
38 (25.3%)
3 stars
15 (10.0%)
2 stars
7 (4.7%)
1 star
22 (14.7%)

Most Mentioned

car 7 cost 5 phone 3 team 3 documents 2 motion 2 worry 2 employees 2 attention 2 efficient 2
Featured Review
★★★★★
July 31, 2024
Original

Great trustworthy company, fantastic service with good cars ready with short notice. You are given very transparent and clear explanation and they stand by the terms and conditions, highly recommend

Featured Review
★★★★★
December 1, 2023
Original

Mostly, I rent a car from this company. They have many good cars, but you need to reserve beforehand. The personnel is professional and helpful.

Featured Review
May 11, 2023
Original

Worst rent a car, they billed in advance many times and take a long time to reimburse the money. Bad information about the agency to renovate the contract (Albufeira) that has not existed anymore since 6 months.

2 found this helpful
Featured Review
January 18, 2023
Original

Rented a car for 3.5 months spending roughly EUR3000. Service was fine cars and were good. Upon return though I was charged EUR60 to clean the car even though there was no guidance that the car needed to be returned clean. It had some sand in it because we went to the beach a few times -- just on the floors. The agent told me to get it cleaned nearby. I tried 3 places. They were either closed or an hour wait. I returned having wasted 30 minutes driving around and paid the additional EUR60. Not a great way to end what was otherwise a totally fine experience. Avoid if you can.

Featured Review
★★★★★
June 6, 2019
Original

I had a wonderful experience at this location. Check in was quick and painless. I am an American and the only cars available were manual transmissions (which I have not driven in years!). Emilio at the counter was so wonderful and helped to give me a refresher test drive and helped me figure out the Biting/Friction point. There was a long parking lot (even an old warehouse and tiny road) to practice in peace and quiet.

Featured Review
★★★★★
January 12, 2019
Original

Good service. The Lisbon Depot is hard to find. Even the Taxi driver got lost!

Featured Review
★★★★★
August 9, 2018
Original

We had a great service experience!! New car, upgrade and a lot of help with our poor Portuguese;) huge thanks to Xavier very attentive and extremely customer focused! muito muito obrigado Xavier, we will for sure come back !! Cheers

Featured Review
★★★★★
August 9, 2018
Original

Absolutely fantastic - Joao (the employee) was so helpful to both my fiancee and I when we arrived to pick-up our car. He also gave us a free promotion and GPS at no extra cost. Joao made us feel very comfortable when explaining all of the procedures to us on how the rental worked. He also spoke in complete English. We would book through both him and Guerin in a heart beat (the other employees were also very polite and kind). Thanks so much, Joao and Guerin for making our vacation so worry-free!

November 1, 2024
Original
I love and use enterprise all over the world. What I encountered here does not even deserve the description of terrible service - there is no service there at all. When the car was returned, small scratches were found on the bumper, fog lamp and bumper spoiler. The employees first issued a bill for 1,200 euros, saying that the garage would sort out the situation, as there might be hidden damage in the bumper. After returning the car, it turned out that there was no damage, but the bumper needed to be replaced due to a small scratch (the bumper itself was not damaged, only the paint was damaged). They refused to refer to the law and to regulations or policies. They recalculated the amount not in my favor. I complain about them to the custom service and government services. I dont recommend it, its terrible
Translation
enterprise . , , - . , - . 1200 , , . , , - ( , ). . . . ,
1 helpful
★★★★★
October 15, 2024
Original
Of all the companies on the market, this one is still performing well, do everything in advance online, and locally you wont have any problems. Checkin done online, pick up in a few minutes, quick checkout and everything within expectations.
Translation
De todas as empresas no mercado, essa em questao ainda esta a atender bem, faca tudo antecipadamente pela internet, que localmente nao tera nenhum problema. Checkin feito pela internet, retirada em alguns minutos, checkout rapido e tudo dentro das expectativas.
★★★★★
Local Guide September 15, 2024
Original
Very good car
Translation
Carro muito bom
★★★★★
Local Guide August 15, 2024
Original
Very Good service.
Translation
Muito Bom servico.
★★★★★
Local Guide June 15, 2024
Original
Good experience. Fast and effective. Return of franchise the next day.
Translation
Boa experiencia. Rapido e eficaz. Devolucao da franquia no dia seguinte.
★★★★★
Local Guide May 15, 2024
Original
A car rental company that I will definitely return to again, I was well attended to and there were no delays or difficulties in renting, all I needed was a Brazilian passport and driving license, the price was very affordable, and the car was brand new, I thank everyone Guerin Alfragide team
Translation
Uma locadora de veiculos que com certeza voltarei novamente, fui bem atendido e nao houve demora nem dificuldades para o aluguel, foi necessario somente o passaporte brasileiro e carta de conducao, quanto ao valor e bem acessivel, e o carro estava novissimo, agradeco a toda equipe Guerin Alfragide
Local Guide April 15, 2024
Original
Terrible service provided and no loyalty! ZERO! I caught traffic and warned that we were arriving in 2 minutes! The employee said closing at 6:30 pm... we arrived right at the top and no Guerin! Top! Bullshit service... no worries! ZERO SATISFACTION! ZERO!
Translation
Pessimo servico prestado e nada de fidelizacao! ZERO! Apanhei transito avisamos que estavamos a chegar a 2 minutos! O funcionario disse as 18:30 fecho... chegamos mesmo em cima e nada de Guerin! Top! Servico da treta... nada de preocupacao ! SATISFACAO ZERO! ZERO!
April 15, 2024
Original
★★★★
Local Guide February 15, 2024
Original
February 15, 2024
Original
Employees without any type of empathy towards the customer.
Translation
Colaboradores sem qualquer tipo de empatia para com o cliente.
★★★★★
February 15, 2024
Original
I have always received very good service, with little movement things were done quickly. I have never had any problems with deposits and returns. I highly recommend it!
Translation
Sempre fui muito bem atendida, com pouco movimento as coisas feitas com agilidade. Nunca tive problemas com depositos e devolucoes. Recomendo bastante!
January 15, 2024
Original
★★★★★
Local Guide December 15, 2023
Original
I like
Translation
Gosto
★★★★★
Local Guide December 15, 2023
Original
Local Guide November 15, 2023
Original
Terrible
Translation
Terrivel
1 helpful
★★★★★
November 15, 2023
Original
★★★★
Local Guide November 15, 2023
Original
November 15, 2023
Original
steal money
1 helpful
★★★★★
Local Guide November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
Great service. Always available. Very cordial staff.
★★★★★
Local Guide November 15, 2023
Original
★★★★
Local Guide November 15, 2023
Original
Good service, friendliness. Location without much movement, which makes it pleasant to pick up and deliver a car.
Translation
Bom atendimento, simpatia. Local sem grande movimento o que torna agradavel tratar de um levantamento e entrega de carro.
★★★
Local Guide November 15, 2023
Original
Slow service.
Translation
Servico de atendimento lento.
Local Guide November 15, 2023
Original
2 hours to have a vehicle from 8.30am to 10.30am Ineffective.
1 helpful
★★★★★
Local Guide November 15, 2023
Original
★★★
Local Guide November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
★★★★
November 15, 2023
Original
★★★★★
November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
★★★★
Local Guide November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
Very friendly and efficient team
Translation
Equipa muito simpatica e eficiente
★★
Local Guide November 15, 2023
Original
Entity incapable of responding, on the spot, to the most controversial questions put to it. Those responsible are not present or cannot be contacted once they leave. Unbelievable!
★★★★
Local Guide November 15, 2023
Original
★★★★★
Local Guide November 15, 2023
Original
Great service, great car!
★★★★★
Local Guide November 15, 2022
Original
★★★★
Local Guide November 15, 2022
Original
★★★★
Local Guide November 15, 2022
Original
★★★★★
Local Guide November 15, 2022
Original
★★★★★
November 15, 2022
Original
A very long lunch break with no information in the contract that left several customers waiting today to deliver their vehicles to the gate, like me, 70 minutes and others who gathered there, as well as the location of the place without adequate information with signage. small and difficult visualization in which the employees with a very positive attention and without blame for any of these situations of bad information to customers provided by the press in which the five stars go to the employees and only to them.
Translation
Um horario de almoco muito prolongado e sem informacao no contrato em que deixou varios clientes ao dia de hoje pendurados para entrega das viaturas ao portao como eu 70 minutos e outros que ali nos juntamos assim como a localizacao do local sem uma informacao adequada com uma sinaletica pequena e dificil visualizacao em que os funcionarios com uma atencao muito positiva e sem culpa nenhuma destas situacoes das mas informacoes aos clientes prestadas pela imprensa em que as cinco estrelas vao para os funcionarios e so para eles.
1 helpful

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