Europcar Aveiro in Aveiro

3.9
★★★★☆
(203 reviews)

Bem vindo a nossa agencia de aluguer de automoveis Europcar Aveiro! Fazem parte da nossa oferta diaria viaturas recentes, precos competitivos e amabilidade. Quer procure um carro por razoes profissionais ou para passear, quer necessite de um automovel (citadino, familiar ou de luxo), de um furgao ou carrinha, a Europcar disponibiliza-lhe o veiculo de que necessita. O aluguer de automoveis ou comerciais e simples atraves da reserva online no Website ou atraves da aplicacao Europcar. Nunca foi tao facil levantar e devolver um veiculo. Boa viagem!

Working Hours

Monday 9 AM-1 PM , 2:30-6:30 PM
Tuesday 9 AM-1 PM , 2:30-6:30 PM
Wednesday 9 AM-1 PM , 2:30-6:30 PM
Thursday 9 AM-1 PM , 2:30-6:30 PM
Friday 9 AM-1 PM , 2:30-6:30 PM
Saturday Closed
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet

Contact Information

930 402 297 europcar.pt

Address

R. Prior Manuel A Fernandes 2 loja 4

3800-258 Aveiro

Plus Code: J9X3+38 Aveiro

Photo Gallery

Featured

Featured

By owner

By owner

Exterior

Exterior

Street View & 360deg

Street View & 360deg

3.9
★★★★☆
203 reviews

Rating Distribution

5 stars
101 (49.8%)
4 stars
41 (20.2%)
3 stars
28 (13.8%)
2 stars
8 (3.9%)
1 star
25 (12.3%)

Most Mentioned

pay 5 process 3 efficient 3 email 3 credit card 3 insurance 3 escrow 2 speed 2 debit card 2 officials 2
Featured Review
October 18, 2024
Original

Our car rented in Lisbon had a flat tyre in Averio. We went to the shop to ask for assistance. The staff was unhelpful and refused to call Europcar assistance hotline for us despite our repeated requests. It took us 3 hours to settle the case and got a taxi to Porto to get another car.

Featured Review
★★★
September 2, 2024
Original

The car given hybrid broke down shortly after rental. Had to wait 3 hours for a tow truck. Not a good experience

Featured Review
★★★★★
April 8, 2024
Original

Great experience with Europcar Aveiro. Staff definitely made a difference compared to other rental companies I have dealt with in the past. Recommended.

Featured Review
★★★★★
January 13, 2024
Original

The warm, qualified and professional service from Marcia, the staff person who helped me, was exceptional. Renting the car on my birthday after my car broke down, I arrived at Europcar Aveiro under deep stress. Marcia's friendliness, competence and beautiful smile immediately relaxed my nervous system, providing a very uplifting experience in the car rental transaction. And when returning the car, five days later, Marcia's presence once again made everything easeful, joyful and uplifting. Thank you very much Marcia!

Featured Review
★★★★★
March 20, 2023
Original

For my holidays I rented a car in Aveiro for 8 days and dropped it later in Lisbon Gare do Oriente. I took the premium package, since the cost was still very reasonable and I did not want any hassle. Eventually this was not really necessary but I still would do so. The car was very clean and in a perfect condition. Handover at pick up and drop off was simple and friendly. Overall a very positive experience.

Review photo
1 found this helpful
Featured Review
★★★★★
June 13, 2022
Original

It went smooth, the lady at the rental office was nice and explained everything calmly. The car was in a pretty bad shape, but the lady wrote everything down. Great service and fast too. It also helped that I got there 30 minutes earlier.

Featured Review
June 11, 2022
Original

Rented a car for 12:30, arrived at 12:33 due to heavy traffic and no one was at the office. Called the central services (almost immediately after still trying to call the contacts of this branch) and was told that I should not have been able to do the reservation for that time since the office would close, and that I should have arrived earlier because the office closes at 12:30. Nothing they could do and that I would need to cancel and pay the fine. One less customer...

1 found this helpful
Featured Review
★★★★★
March 17, 2022
Original

Excellent customer service from Tatiana - she was the only person working at the Aveiro branch on the day and dealt perfectly with some unhappy customers in the queue ahead of me. She dealt with everything with professionalism and a smile. She was efficient helpful and not pushy - first class - thank you - a great credit to Europcar and they are lucky to have an employee like her!

1 found this helpful
★★★★★
Local Guide November 14, 2024
Original
★★
November 9, 2024
Original
November 8, 2024
Original
One month after my complaint emails, I am still waiting for the compensation suggestion i was told 3 times i was entitled to due to the horrible experience we had . Such ridiculous behavior from such ... They keep saying to get in touch with their customer service but then never get back to me . Embarassing
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
October 25, 2024
Original
Worst service I have ever requested, the website and App are completely disconnected from local facilities in terms of waiting dates and cancellation and scheduling options. The terms and conditions are literally a problem for the consumer, if you request the service, read all the terms and conditions pages before paying. Every time you try to solve one problem, another appears. When paying, they accept everything but after leaving the deposit, they only accept Visa or Mastercard (there are certain visas that dont work). I booked a date 35 hours before the time I needed and was told that you can only change or cancel 48 hours before lol, and you can cancel and change the date but you have to pay . Furthermore, I was unable to see the reservation on the website or in the app to be able to change or cancel it. I only had the confirmation email. I called support and they told me to go to the facilities and decide that they couldnt do anything. Nothing is specifically explicit when making the reservation online, and then when you realize that its not what you thought and try to resolve something or change it, youll experience 1000 problems. The only positive thing was the refund and the professionals who helped me at the facilities.
Translation
Pior servico que alguma vez requisitei, o site e a App estao completamente desconectadas com as instalacoes locais em termos de datas de espera e opcoes de cancelamento e agendamento. Os termos e condicoes sao literalmente um problema para o consumidor, se requisitar o servico leia as paginas todas dos termos e condicoes antes de pagar. Sempre que tenta resolver um problema aparece outro. Na hora de pagar aceitam tudo mas depois para deixar o deposito so aceitam visa ou mastercard ( ha certos visas que nao funcionam). Reservei uma data 35horas antes do horario que necessitava e foi me dito que so pode alterar ou cancelar 48h antes lol , e pode cancelar e alterar a data mas tem de pagar . Alem disso nao consegui ver a reserva no site nem na app para poder alterar ou cancelar. So tinha o email de confirmacao. Liguei para o apoio e mandaram me ir as instalacoes resolver que nao podiam fazer nada. Nada esta explicito especificamente na hora de fazer a reserva online, e depois quando percebe que nao e o que achava e tenta resolver algo ou alterar vai passar por 1000 problemas. A unica coisa positiva foi mesmo o reembolso e as profissionais que me atenderam nas instalacoes.
★★★★★
October 18, 2024
Original
★★★★★
Local Guide October 15, 2024
Original
★★★★★
October 15, 2024
Original
Exemplary service!!!
Translation
Atendimento exemplar!!!
★★★★★
Local Guide October 15, 2024
Original
Attention, service and very good price
Translation
Atencao, servico e preco muito bom
★★★★★
Local Guide October 15, 2024
Original
Ive done countless rentals, great cars, excellent service and toll charges are sent in detail, everything is very reliable.
Translation
Ja fiz inumeros arrendamentos,otimos carros,um excelente atendimento e as cobrancas dos pedagio sao enviadas detalhadas,tudo muito confiavel.
★★★★★
October 15, 2024
Original
★★
September 15, 2024
Original
The person who is present and runs the agency does the best they can to manage their clients. Thats for sure. But in case of crowds or like this morning a very difficult customer, we wait 1 hour to return our rented car. Europcar staff is clearly insufficient for this agency, especially in August.
Translation
La personne qui est presente et tient l agence fait au mieux pour gerer ses clients. C est certain. Mais en cas d affluence ou comme ce matin un client tres difficile, on attend 1 heure pour rendre notre voiture louee. Le personnel Europcar est clairement insuffisant pour cette agence surtout au mois d aout.
★★★★★
September 15, 2024
Original
★★★★★
September 15, 2024
Original
August 15, 2024
Original
Beware of compact car scams
Translation
Cuidado com a burla do carro compacto
★★★★★
Local Guide August 15, 2024
Original
Spectacular service. The girls are exceptional!
Translation
Atendimento espetacular. As meninas sao excepcionais!
★★★★★
August 15, 2024
Original
Excellent welcome and explanations. Thanks to Marcia who is professional and super nice.
Translation
Excellent accueil et explications. Merci a Marcia qui est professionnelle et super sympa.
★★★★★
August 15, 2024
Original
★★★★★
July 15, 2024
Original
July 15, 2024
Original
On 06/28/2024 I made an online reservation to rent a compact vehicle, with payment to be made at the counter upon collection. When I arrived at the Europcar store in Aveiro, they informed me that there was no car available in that category. A larger category car was then offered at an extra cost that would bring the rental to 108 EUR. I promptly refused and asked to cancel the reservation. However, to my surprise, on 06/30/2024, my account was debited for the amount of the rental that had been withdrawn. Whats worse, the charge was made with data entered manually by the Europcar team. I contacted them via email, but they refuse to acknowledge their own error. I make this complaint in order to recover the amount unduly charged.
Translation
No dia 28/06/2024 fiz uma reserva online para aluguer de um veiculo compacto, com pagamento a realizar no balcao no ato do levantamento. Ao chegar na loja da Europcar em Aveiro, informaram-me que nao havia carro disponivel naquela categoria. Foi oferecido entao um carro de categoria maior com custo extra que elevaria o aluguer para 108 EUR. Prontamente recusei e pedi cancelamento da reserva. Entretanto, para minha surpresa, no dia 30/06/2024, foi debitado da minha conta o valor do aluguer que se quer houve levantamento. O pior, a cobranca foi feita com dados inseridos manualmente pela equipa da Europcar. Entrei em contato por e-mail, mas eles de recusam a reconhecer o erro proprio. Faco essa queixa no sentido de reaver o valor cobrado indevidamente.
★★★★★
July 15, 2024
Original
★★★★★
Local Guide July 15, 2024
Original
★★★★★
June 15, 2024
Original
Great service with friendliness and clarity in customer service and efficient monitoring throughout the process. Thanks
★★★★★
June 15, 2024
Original
★★★★★
Local Guide June 15, 2024
Original
June 15, 2024
Original
I was given misleading information. I received a car from my insurance assistance, due to a breakdown in my car. They told me that I was entitled to 5 days of rental and if I used those 5 days, then I would not be entitled to any more days, if I delivered as soon as possible, the days would be accumulated for the next assistance. Its all a lie, my insurance company informed me that they had paid for 5 days of rental and if I needed further assistance, they would pay for another 5 days. And I was also given a car of a range far below the range of my car. As they also said not to charge the battery of the car (hybrid) because it would spend more... anyone with two fingers on their forehead knows that this is a lie... I will never go back to this rent a car establishment again. Thank you for opening my eyes.
Translation
Deram-me informacao enganosa. Recebi um carro da assistencia do meu seguro, devido a uma avaria no meu carro. Disseram-me que tinha direito a 5 dias de aluguer e se usasse esses 5 dias, depois nao teria direito a mais dias, se eu entregasse o quanto antes, os dias ficariam acumulados para uma proxima assistencia. E tudo mentira, a minha seguradora informou-me que eles tinham pago 5 dias de aluguer e caso eu precisasse duma outra assistencia, eles pagariam outros 5 dias. E tambem foi-me dado um carro duma gama muito abaixo da gama do meu carro. Como tambem disseram para nao carregar a bateria do carro (hibrido) porque gastava mais... quem tiver dois dedos de testa sabe que isso e mentira... nunca mais volto a esse estabelecimento de rent a car. Obrigado por me abrirem os olhos.
Local Guide June 15, 2024
Original
I dont recommend it, Im having problems with Europcar, I rented a car in Aveiro to return it in Aveiro too, several invoices are arriving in my name with the information that the car was returned in Lisbon, after the car was picked up in Lisbon and returned in Aveiro again, in addition a charge arrived on my card for this route that I did not take, I ask for a response from the Europcar team and a solution to this problem, honestly I will no longer rent cars from this company
Translation
Nao recomendo, estou tendo problemas com a Europcar, aluguei um carro em aveiro para devolver em Aveiro tambem, esta chegando diversas faturas meu nome com as informacoes de que o carro foi devolvido em Lisboa, depois que o carro foi pego em Lisboa e devolvido em Aveiro novamente, alem disso chegou em meu cartao uma cobranca referente a esse percurso que eu nao fiz, peco uma resposta da equipe da Europcar e uma solucao para este problema, sinceramente nao irei mais alugar carros desta empresa
★★★★★
June 15, 2024
Original
★★★★★
June 15, 2024
Original
We were helped by a very competent lady
Translation
Uns wurde von einer sehr kompetenten Dame geholfen

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