Enterprise Rent-A-Car in Faro

This branch is run by a company called Guerin. It's not quite the service I have been accustomed to from Enterprise. In my experience, they will try every trick in the book to charge you for damages. If you do rent from here do take lots of photos and add every minor scratch to the report at the time of checkin (via their online system).

I had the car booked for 4 days, but told them that was a mistake and I only needed the car for 3 days. They said they'd reimburse me for the extra day, which they never did and then charged me extra. They totally lied and only sent me the updated agreement after I left the country. What a scam.

Picked up our vehicle in Lisbon and returned in Faro. Lisbon staff advised us to take a video of vehicle to show all previous scratches and damages, so we did. We did purchase full insurance last minute and thank goodness we did. When we returned to Faro staff kept saying "you're so lucky you purchased insurance". we advised that all damages were previously there and showed her the video and she said "video is not good enough, must have photos". When I told her staff in Lisbon told us to video it, and other customers standing there said the same. She said staff in Lisbon and Porto were not supposed say take videos and are known for doing that and told us we would have been charged regardless. We were completely insulted by insinuating we damaged the vehicle and repeatedly saying we are so lucky is just rude. Also blaming customers for something staff at another location does is horrible behaviour. I would BEYOND recommend getting insurance if you rent from this company. They are looking to rip people off it seems.

I returned my car at Geneva Airport with no visible damage. I handed over the keys without a check, only to be billed PS1,400 later for minor scratches. This seems excessive and unlikely to cover actual repairs. Very disappointed with Enterprise's practices and would not recommend them.

The price was reasonable and a decent new model car. They will try to sell you their insurance and when you advise you have your own, they will say things like "I hope nothing happens then." All to try and put doubt in your mind. Make sure you take photos of all aspects of the car. No damage check was made by the employee when i collected the car. The document they then emailed showed no damage to the car, despite there being scratches on the body work. Upon return of the car they identified damage to the front bumper and asked if I'd taken photos on collection. Luckily I had, and they showed the damage already to be there. If I hadn't taken photos I have no doubt they would have charged me for old damage. I wouldn't say it was a bad experience with enterprise as everything was dealt with fairly quickly, however just be aware to record all damage to cover yourself.

Thank you for your provided service of a car rental at Faro airport. -Pick up was comfortable and fast as I just had to step out the airport and hat to wait only 5 mins outside nearby the Coffee Bar. -car was ok, no issues. Rental price was a good pick and -return, special thanks to your colleagues. Very clear communication, friendly and fast. Deposit was relieved asap. No concerns to recommend KLASS to a third party/ to book it the next time again.

Received a car with extremely low oil; warning light came on 20min into driving. Told us to buy oil and we'd get reimbursed, but roadside assistance wouldn't come out for it. Annoying; should be checking all cars for fluids before renting them out. Otherwise, an easy experience and the management checked in to see how the rental had been, so that's why they get better than 1 star.

Absolutely brilliant service. Friendly helpful staff, quick and efficient (took no more than 5 minutes for pick-up and drop-off) and the car was ready and waiting. The best car hire experience I've ever had.