Europcar in Faro

If I could give 0 stars I would. Hired small car, 10 days. Fixed price 152 euros shit car with loads of damage, none extra on return but suddenly rental was 300 euros because we popped into Spain!. That was three weeks ago and suddenly tonight a further unexplained charge of 2 euros comes in. Who knows but I would never hire from europcar again, and I was one of their regular premium customers with loyalty card etc. Cannot recommend the budget companies will give you better service than this lot

Dirty window and lost wallet. I never understood why rentals are not able to clean the car windows properly but I'm accustomed to it. At this specific rental I strongly recommend you not to forget your wallet in the car, before you return it.

Great experience from a big car hire company, which is rare. Staff spoke excellent English which we needed, got the car we expected and return was quick. Always paranoid care hire will say you've caused damage but not the case here. Recommend

I recently had a great experience with Europcar when I needed a rental car at the last minute. Despite not having a prior booking, the process was incredibly easy and efficient. I had originally made a pre-booking with a different rental service through a budget airline, but upon arrival, the agent pushed additional insurance and a fuel policy, which brought the total cost to over PS400 for just three days, on top of my prepaid expenses. Frustrated with the upselling, I decided to walk away and returned to the airport. At Europcar, I was pleasantly surprised. Within 10 minutes of walking in, I had a car key in my hand. The total cost, which included full insurance and an electronic toll counter, was 200 EUROS. The car was of much better quality than what I would have received from the other rental company, and the entire process was smooth and hassle-free. However, after returning the car, I received an email showing some damage on the vehicle. This was unexpected, as I had taken pictures of the car in the presence of the agent, and these photos show no damage. The pictures provided by Europcar were taken two minutes after I left and showed small scratches that were not present during my return inspection. I've raised a complaint and am currently awaiting a resolution, unsure if any additional fees will be applied. While my initial experience with Europcar was very positive in terms of pricing, service, and efficiency, my concerns regarding the handling of the car return and the subsequent damage claim have been disappointing. Hopefully, this issue will be resolved, but for now, my experience with returning the vehicle has been negative.

Place is quite far from arrivals, but sign posts sufficied to get my there. On arriving at the location, there is a self scan machine which worked fine, but it puts you into a queue with other people. This took approx 35 minutes which I found to be quite frustrating after a flight and therefore wasn't ideal. The staff spoke good English and we're clear and helpful throughout. The car I was provided was sufficient for my needs; It was modern and fit for purpose. The return procedure was straight forward and I will use them again in the future.

SCAM ALERT: Be very wary hiring from this company in Faro. I pre-ordered a smaller car online 1 day prior. When we arrived to pick up our car the agent advised the small car we ordered was not available, and there was only 1 car left, which was not a small car but don't worry we have a free upgrade - I have 2 witnesses to this conversation. The agent clearly marked on the contract how much we would be charged, which did not include an upgrade fee. I returned the vehicle filled with gas and have the check-in document signed by a Europcar staff member clearly showing the car was full (see attached). A few days later, I was very surprised to receive an invoice showing fuel and upgrade charges totalling EUR350 - more than double the EUR281 car hire. I had to try to recover the overcharges from the NZ office of Europcar and escalated the issue to senior management in the company. The fuel charge was refunded, but after 2 weeks and many emails, following "internal investigations with the Faro management team" the executive representative advised me that they had to "rely on the documentation" and is refusing to refund the fees charged for the "free upgrade". The document she referred to was not the document that I was handed by the check-in agent. Europcar's rental process is designed so that charges can be applied after you've returned the vehicle / left the country and face a very difficult process to try to recover overcharges. Company managers, and directors are responsible for these processes - this is clearly organized and fraudulent activity, endorsed by management. The signature of the employee concerned it attached SCAM.

The pick-up was quite quick. We rented a Peugeot 208, but we got a Toyota Corolla instead . It was really nice. I have already booked another car from Europcar for the end of October. I like this company very much. Their prices are unbeatable, their cars are in good condition, their website is easy to use and their staff are kind and helpful everywhere.

our flight was delayed (cork to faro) and everything went well when we pickup the car. The staff (vania) quickly helped us and offered the newest car available (DS 4. we are the 1st to use). it was a big plus to our Algarve experience.