Green Motion Faro in Faro

It was pleasure to drive bmw hire a car. Came from UK. Car was automatic left drive but it was in immaculate condition. Staff was helpful and took full protection and booster seat provided as well.

We had a pleasant experience with friendly staff at both Lisbon and Faro. We had booked with the full insurance package to have a worry ree vacation. It was nice that this came with 2 free extras so we went with a free additional driver and a free child seat. All went smoothly.

Picking up is a real disaster. It takes 2 hours before the car is delivered, while there are only 3 customers. The car has a lot of damage (20 or more) upon delivery. You are seen as a criminal. We rent cars from different rental companies for about 10 weeks a year, but we have never experienced such bad service. Returning it was not much better, unfriendly counter staff. All praise for the driver of the shuttle bus. He is friendly and does his job well.

Should have red reviews before! Long waiting time from airport, 30min waiting, 20 min drive, 40min check in all together 1.5 hours. (more people working only one doing check in) Booked 9 persons Ford transit or similar, got a way bigger ford which was terrible to drive and park in our areas as explained to staff. No friendly service, additionally high creditcard deposit, its in the descriptions which should have been checked by us, but still excessive in comparison to other rental companies pushing you to get their high insurance. They don't accept all cards. No early drop off possible as they open at 0800.. ( first person didn't wanted to do check out at first as it was other company he said, he was wearing same clothes and did check out eventually) Would pay a few extra euros for a hassle free experience with other known companies in the area. Green motion has good prices and it might work, until it doesn't. ;) Would never go here again or advice others..

Great price! If you play by their rules - punctual, credit card on name of the driver, and know what insurances you booked to not double book by mistake, then the experience is pleasant. Good service, great car, everything as advertized.

Friendly customer service and clear instructions - they speak great English. They did try to flog some insurance to me here which was very expensive - I'd already booked insurance myself previously and would recommend you do the same. You do have to wait a little bit to get a transfer from the airport to the office and one back to the airport so factor that in. You do need a credit card to put down a 1650 euro deposit which was promptly given to me when I returned the car. Really great value and good service - just make sure you have your insurance/credit card at the ready! Please note it had to be a credit card and not a debit :) Seen some bad reviews on here but my experience was good!

A few bits of misunderstanding, a few charges I didn't quite expect but overall what I expected from car rental. The staff we always friendly and tried their best to explain everything. Note it's a good 10mins from the airport so although there's a shuttle it adds to your travel time.

I see a lot of people giving a rating of 1 for not having a credit card, when it is one of the mandatory documents to get the excess fee. I rented with Green Motion Faro and I also didn't have a credit card, I chose to have full insurance and not be charged for any damage. I was very well attended by the staff at the counter. Great car, great service. 5 star service!!!