MasterKings rent a car in Faro

Really terrible experience. They openly screw you if you don't have a credit card and they will not accept any deposit on a debit card. Was forced to pay mandatory insurance and was charged a non refundable amount of EUR75 euro for tolls. The guy made out that he was doing me a favour here as apparently the charge should have been EUR100. I'm sure it's all in the small print terms and conditions but would recommend avoiding.

Rented a 9 seater Ford Transit from MasterKings. Everything was perfect and the experience at pickup/dropoff very smooth. The van was really good quality and perfect for us. Highly recommend and will use again!

Unreasonable cleaning charges. Some sand in the car that would require vacuum for 10 minutes, master kings say it would take many hours to clean and charge EUR35. Have returned a car in the same condition before and no charge. Terms and conditions say a charge for excessive dirt thus requiring additional or specialised cleaning. Beware!

Have used MasterKings at Faro for 12 years and never had a problem with them, The staff are busy but always polite and very friendly. Yes, sometimes there is a wait but bearing in mind they are operating from a small unit in carpark P4 they do an incredible job. Our cars are always clean and new and return is very simple. Thoroughly recommend them and will continue to do so.

The car I rented was fine mechanically but it was not cleaned at all. In addition to a damaged front fender, the lock mechanism in the handle of the driver's door was entirely missing. I mean there was a hole where the lock mechanism ought to have been. Had I not photographed these things (and other interior scuffs) and pointed them out before I drove off the lot I would have been charged with the damage since none of it had been previously recorded. Most frustrating of all is that I have been chasing after a promised 25EUR refund of a toll deposit when I never once in the month I rented the car drove on the toll road as the transponder would have attested. I have exchanged numerous emails with Holiday Rental Cars, which is either the parent company or the broker for MasterKings and at their insistence was required to scan and email my contract and reservation (sending them the numbers was not sufficient). I now realize I have been communicating with a robot set up to fool you into thinking it is a real person in Customer Service because, after sending what they required and hearing nothing in response to my repeated requests for a status report on the refund, I was asked ALL OVER AGAIN to send what I have already sent. It is an endless loop meant to exhaust and frustrate the consumer to the point that you give up, which I won't do. I hope someone at MasterKings is paying attention to these reviews and has a sense of honor. The refund is more than one month past due. Shameful business practices.

We've used Masterkings regularly for years, booking via Zest. Good value, honest service and easy pickup and drop off in carpark 4 at Faro airport. As with every single hire company on the planet READ THE TERMS AND CONDITIONS - yes you need a credit card, yes the airport charges 15 euros to everyone, yes you need to put the right fuel in or you WILL destroy the car, and yes there's additional insurance available to cover misfueling, losing the keys, puncturing the tyres and so on. Decent cars, decent prices.

SCAM, SCAM - DO NOT rent from this company. We used a third party site to rent our car in Lisbon. The site gave us Master Kings Rental. They were one hour late for the meet & greet at the airport and over one hour late when we tried to drop off the car (we almost missed our flight because of them). But this was nothing compared to all of the extra fees they charged to our credit cards weeks after we had already returned the car. Charges for services we never even purchased or had during our rental. When we tried contacting Master Kings directly about these fraudulent charges, they ignored us. Our credit card company did an investigation on these charges and found them to be fraud and refunded us the money. We have contacted the Portuguese authorities and reported Master Kings. Not sure if anything can or will be done legally to this Fraudulent Company but you should be cautious and aware of their practices.

Last Monday,I arrived at Faro Airport. From the UK. Went to Car Park 4. Met a Guy called Phillip!. Did the Paperwork!. I went to the Car!!. Being a Opel!. I then Tried to Leave Car Park 4. 4 Times!!. No GO!!. They Have a Electrical System. Which recognises the Number Plate!. In the end I got hold of Phillip. He had to Take the Car's Documents. And pay to Let me out Off the Car Park. In all I was Waiting 1.5hours. Very Frustrating!!. Finally, this Car was not Ready for ME. Check's. Had not been Carried Out!!. I will not be using Masterkings , AGAIN!!. DavidUnsworth. UPDATE!. Masterkings Have Apologise, for the Inconvenience Caused!!. I thank them for that!. However, they have Stated. Their will be No Financial Compensation!. Finally, Zest. The Broker, in Uk!.. Will give me 5%. Off my Next Car Hire. It's worth Giving Positive Feedback! In all Situations!!. 2nd . Update. All went Well, on my Return. Thank You. Masterkings!. Please Thank Phillip, for his Help this Morning. !!. Have a Great Holiday. Finally. Be very Careful with Masterkings!!.