Fluorite Turismo Livre in Fernao Ferro

3.7
★★★★☆
(31 reviews)

Somos uma empresa de aluguer de autocaravanas com um espirito livre que quer partilhar consigo ela experiencia de umas ferias diferentes

Working Hours

Monday 10 AM-6 PM
Tuesday 10 AM-6 PM
Wednesday 10 AM-6 PM
Thursday 10 AM-6 PM
Friday 10 AM-6 PM
Saturday 10 AM-6 PM
Sunday 10 AM-6 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

934 679 088 fluoriteturis.pt

Address

R. Joaquim Sousa lote 104

2865-024 Fernao Ferro

Plus Code: HVFW+4C Fernao Ferro

Photo Gallery

Featured

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By owner

By owner

Street View & 360deg

Street View & 360deg

3.7
★★★★☆
31 reviews

Rating Distribution

5 stars
21 (67.7%)
4 stars
0 (0.0%)
3 stars
0 (0.0%)
2 stars
0 (0.0%)
1 star
10 (32.3%)

Most Mentioned

bill 6 escrow 5 customer complaints 5 book 5 annual leave 4 aggressive 3 lie 3 reason 3 screaming 2 offense report 2
Featured Review
★★★★★
September 14, 2023
Original

Locacao simplesmente espetacular. O Fabio e a Sofia foram super atenciosos e prestativos e, como foi minha primeira locacao de uma autocaravana, me passaram todas as orientacoes e sugestoes para uma boa estada com o veiculo, o qual, vale salientar, possui uma infraestrutura muito boa, confortavel e adequada para esse tipo de viagem. Eu super indico a locacao de Autocaravanas com esse time.

Translation

Simply spectacular location. Fabio and Sofia were super attentive and helpful and, as it was my first rental of a motorhome, they gave me all the guidance and suggestions for a good stay with the vehicle, which, it is worth highlighting, has a very good, comfortable and suitable for this type of trip. I highly recommend renting Motorhomes with this team.

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Featured Review
★★★★★
September 13, 2023
Original

Amazing rent place they let you feel super support as all extras that you can imagine was sure super good work with them bravo Enjoy

2 found this helpful
Featured Review
★★★★★
September 13, 2023
Original

Adorei aventura que tive na caravana, mas Vi diversos comentarios negativos, mas ja reparei foram de pessoas a tentar roubar caravanas e mandam a culpa para cima da Senhora Sofia, venho por este meio informar que no meu lado foi 10/10, foi combinado entre os dois sobre o uso da caravana e tive um atendimento sincero e directo, ZERO RECLAMACOES. Adorei conhecer a Senhora Sofia :) e Divertir bastante recomendo a todos =) <3

Translation

I loved the adventure I had in the caravan, but I saw several negative comments, but what I noticed were people trying to rob caravans and blame it on Ms. Sofia, I hereby inform you that on my side it was 10/10, it was agreed between both about the use of the caravan and I received sincere and direct service, ZERO COMPLAINTS. I loved meeting Ms. Sofia :) and I had a lot of fun, I recommend it to everyone =) <3

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Featured Review
September 13, 2023
Original

D Sofia, a senhora decida se ou o carro estava alugado ou nao estava Tenha coerencia na suas palavras e atitudes .A Senhora disse me em chamada que este carro nao tinha aluguer nenhum esta semana. Se esta a falar da Fiat a senhora disse que os srs so precisavam de carro 4 feira e trocavam porque eram so 4 pessoas . A senhora supostamente tem uma empresa de aluguer tem de ter facturacao, livro de reclamacoes fisico e on line . Concelho minha senhora o que queria era respeito e consideracao pelos seus clientes .Que e o caso . Ia lhe fazer uma reseva para Fevereiro depois de ontem nem pensar esta riscado . Ponha a mao na consciencia e reveja as suas atitudes . Se quer manter a empresa aberta, ponha tudo legal e so um conselho pk nao se pode negar facturas sabia? Mas fiquemos por aqui . E so algo mais tenho carta a 30 anos sei muito bem o que e uma embraiagem nao me vem ensinar nada . Se quiser que ponha tudo aqui eu faco sem problemas algum a senhora pode chamar a cavalaria toda a mim nao me desmente quando eu tenho razao. A sua falta de atitude , de respeito, de incoerencia sao incriveis, quando vim apresentar reclamacao estava ca , a denuncia do Sr Lourenco, da Mariana e de mais 2 pessoas a denunciar a sua empresa , nao vi um unico elogio e simples verem as datas e as coincidencias Ate domingo

Translation

D Sofia, you decide whether the car was rented or not Be consistent in your words and attitudes. The lady told me in a call that this car was not available for rent this week. If you're talking about Fiat, you said that you only needed a car on Wednesdays and would exchange it because there were only 4 people. You supposedly have a rental company and must have invoicing, a physical and online complaints book. Council, ma'am, what you wanted was respect and consideration for your customers. Which is the case. I was going to make a reservation for February after yesterday, I wouldn't even think about it being crossed out. Put your hand on your conscience and review your attitudes. If you want to keep the company open, make everything legal, it's just advice because you can't deny invoices, you know? But let's stop here. And just one more thing, I've had a license for 30 years, I know very well what a clutch is, and it doesn't teach me anything. If you want me to put everything here, I'll do it without any problems, you can call the entire cavalry on me, don't deny me when I'm right. Your lack of attitude, respect, inconsistency is incredible, when I came to complain I was here, the complaint from Mr Lourenco, Mariana and 2 other people denouncing your company, I didn't see a single compliment, it's simple to see the dates and the coincidences Until Sunday

3 found this helpful
Featured Review
September 12, 2023
Original

Relembramos tambem.. que atrasos e imprevisto nao sao crimes, e isso foi dito a todo momento sem deixar a empresa fora do que estava acontecendo. Tambem relembramos que teria varias formas de resolver a situacao, comecando pelo contrato que nao nos foi dado. E como contratamos um servico, o mesmo tem que ser prestado ate o fim. Ja que fomos ameacados de pagar uma diaria a mais pelo atraso, a empresa poderia fornecer o prazo ate pela manha pra estar devolvendo a caravana limpa e no local em que foi pega. Mas mandaram msg pedindo a morada e local em que iamos parar pra deixar eu e meu filho e que iriam buscar sem problemas ! Entao viajaram 25km pq quiseram, mas nenhum de nos se negou a fazer o combinado. A empresa tambem poderia ter deixado eu e meu filho em casa e levado a caravana e marcado de irmos a margem sul tratar sobre o assunto. Dizendo tudo que foi pago com o caucao , o que faltou e o que sobrou. Isso chama-se etica. Eles simplismente deixou todos nos na rodovia nos impedindo de entrar na caravana mandando nos embora aos gritos. O respectivo marido da dona da empresa colocou o dedo no meu rosto gritando comigo na frente do meu filho menor. Foram embora e nos bloquearam. De tudo que aconteceu posso garantir, que atrasos e imprevistos nao sao crimes. Ainda mais justificados com educacao. Mas negar um contrato, cobrar algo que nao esteja no contrato, inventar um valor, negar o livro de reclamacao, gritar xingar, agredir. Isso sim e crime. Pode ter acontecido o que for. Mas nada justifica a atitude da empresa para conosco. Perderam a razao ai. E ainda ressalto que fui embora com meu filho que nao tinha que estar ali, tenho como testemunha o Uber que me ajudou (as 2:20) . E meu namorado ficou pra acabar de resolver, se tivessemos ido todos embora iriam dizer que fugimos, porem fomos deixados!

Translation

We also remember... that delays and unexpected events are not crimes, and this was said at all times without leaving the company out of what was happening. We also remember that there would be several ways to resolve the situation, starting with the contract that was not given to us. And as we contract a service, it has to be provided until the end. Since we were threatened with paying an extra daily rate for the delay, the company could provide a deadline until the morning to return the caravan clean and to the location where it was picked up. But they sent a message asking for the address and place where we were going to stop to drop me and my son off and that they would pick us up without any problems! So they traveled 25km because they wanted, but none of us refused to do what we agreed. The company could have also left my son and I at home and taken the caravan and arranged for us to go to the south bank to discuss the matter. Telling everything that was paid with the deposit, what was missing and what was left. This is called ethics. They simply left us all on the highway, preventing us from entering the caravan and sending us away screaming. The company owner's husband put his finger in my face yelling at me in front of my youngest son. They left and blocked us. From everything that happened, I can guarantee that delays and unforeseen events are not crimes. Even more justified with education. But denying a contract, charging something that is not in the contract, inventing a value, denying the complaint book, shouting insults, attacking. Yes, that is a crime. Anything could have happened. But nothing justifies the company's attitude towards us. They lost their reason there. And I also emphasize that I left with my son who didn't have to be there, I have Uber as a witness who helped me (at 2:20). And my boyfriend stayed to finish sorting it out, if we had all left they would say we ran away, but we were left!

4 found this helpful
Featured Review
★★★★★
September 12, 2023
Original

Excelente experiencia, sao mesmo pessoas muito agradaveis e se preocupam com nosso bem estar. Fizemos um passeio com autocaravana no Porto, Aveiro, Figueira da Foz, Ericeira e Lisboa. Super recomendamos essa experiencia e recomendamos essa empresa, 5 estrelas. Staff super atencioso

Translation

Excellent experience, they are really nice people and care about our well-being. We took a motorhome tour in Porto, Aveiro, Figueira da Foz, Ericeira and Lisbon. We highly recommend this experience and recommend this company, 5 stars. Super attentive staff

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1 found this helpful
Featured Review
★★★★★
September 11, 2023
Original

Experiencia espectacular Boas condicoes para uma viagem 5* Staff super atencioso. As criancas adoraram e os pais tambem

Translation

Spectacular experience Good conditions for a 5* trip Super attentive staff. The kids loved it and so did the parents

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1 found this helpful
Featured Review
September 11, 2023
Original

A resposta da respectiva empresa abaixo nao mostra nenhum argumento sobre as agressoes , falta de contrato, falta de fatura e falta de livro de reclamacao. (Sera que pensam que nao temos prova?) e da onde ela tirou que foram ter conosco as 4? Ja comecaram a mentir! outros clientes antigos nos procurou, e deram mais provas de coisas iguais ou piores que aconteceram com eles. Caravana ilegal, foi pedido pra caso a policia nos parasse , nao dizer que era alugado e sim emprestado de uma amiga. Roubou todo o caucao , nao nos devolveu nada. Nao nos deu copia do contrato nem passou fatura. E na hora de entregarmos a caravana levou um homem totalmente desequilibrado gritando e sendo agressivo, pra nos intimidar. Fabio Rocha o nome do agressor. Mas iremos denunciar e abrir processo.( ja foi) Caravana caindo aos pedacos, desde o inicio inventando coisas pra pagar. 300EUR de pedagios, 200 de limpeza , sendo que entregou tudo sujo os vidros e por fora. Pessimos, e o carma vem!

Translation

The response from the respective company below does not show any argument about the attacks, lack of contract, lack of invoice and lack of complaint book. (Do they think we don't have proof?) and where did she get that they came to us at 4? They've already started lying! other old clients came to us, and gave more evidence of similar or worse things that happened to them. Illegal caravan, we asked in case the police stopped us, not to say that it was rented but rather borrowed from a friend. He stole the entire deposit and didn't give us anything back. He did not give us a copy of the contract or issue an invoice. And when we were handing over the caravan, a completely unbalanced man was there shouting and being aggressive, to intimidate us. Fabio Rocha the name of the attacker. But we will report it and open proceedings. (It already happened) Caravan falling apart, from the beginning inventing things to pay for. EUR300 for tolls, EUR200 for cleaning, and the windows and outside were all dirty. We suck, and karma comes!

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2 found this helpful
★★★★★
August 15, 2024
Original
I had a fantastic vacation in Europe with my husband! We loved the experience.
★★★★★
May 15, 2024
Original
Excellent Service. We loved the experience
Translation
Excelente Atendimento. Adoramos a experiencia
★★★★★
November 15, 2023
Original
Excellent. First time I challenged myself on this adventure and I absolutely loved it. Me and my family. We visited the Mediterranean coast and had the house on our backs. comfort, conditions for 4 people, there was even room for more. Much success and see you soon!
Translation
Excelente. Primeira vez que me desafie nesta aventura e simplesmente adorei. Eu e a minha familia. Visitamos Costa mediterranea e tinhamos a casa as costas. conforto , condicoes para ter 4 pessoas , ate dava para mais. Muito sucesso e ate em breve !
★★★★★
November 15, 2023
Original
★★★★★
November 15, 2023
Original
For the second year in a row I decided with my family to go on an adventure and it was once again excellent, everything went beautifully, friendly staff, everything clean and well decorated, I highly recommend it.
Translation
Pelo segundo ano consecutivo decidir junto da minha familia nos aventurarmos e foi mais uma vez excelente, tudo correu lindamente, staff simpatica, tudo limpo e bem decorado enfim super recomendo.
★★★★★
November 15, 2023
Original
Unforgettable experience. The person in charge very attentively. Excellent professional. Great tips. Very top, I will repeat it again and again. Super recommended.
Translation
Experiencia inesquecivel. A responsavel muito atenciosamente. Excelente profissional. Otimas dicas. Muito top, irei repetir outras vezes. Super recomendado.
★★★★★
November 15, 2023
Original
Serious, honest and responsible owner. The (first) experience was spectacular and will definitely be repeated in this company. Always available and ready to help with initial queries....which were many! The motorhome was immaculate! Thanks
Translation
Proprietaria seria, honesta e responsavel. A experiencia (primeira)foi espetacular e a repetir na certa nesta empresa. Sempre disponivel e pronta a ajudar nas duvidas iniciais....que eram muitas! A autocaravana estava impecavel! Obrigado
★★★★★
Local Guide November 15, 2023
Original
I loved the experience and the adventure it provided. We are a group of 6 adventurers and we walked for 5 days along the Vicentina coast and Algarve. Wonderful. The owner, Mrs. Sofia, is always available to assist and help resolve any queries. Experience to repeat as soon as possible.
Translation
Adorei a experiencia e a aventura proporcionada. Somos um grupo de 6 aventureiros e andamos 5 dias pela costa vicentina e Algarve. Maravilhosos. A proprietaria, sra Sofia, sempre prestavel para atender e ajudar a resolver qualquer duvida. Experiencia a repetir assim que possivel.
★★★★★
November 15, 2023
Original
I loved the entire service and presentation of the caravan, everything was impeccable when it was delivered to us and I had a great week aboard it with my wife, I look forward to more holidays to rent again. 5*
★★★★★
November 15, 2023
Original
I went on a 5-day trip with my family, a unique experience, great service and we will do it again soon!!!
Translation
Fiz uma viagem de 5 dias com minha familia,uma experiencia unica, otimo atendimento e vamos repetir em breve!!!
★★★★★
November 15, 2023
Original
Experience 5*
Translation
Experiencia 5*
November 15, 2023
Original
What happens is that the company does not fulfill the services sold. In addition to not complying, they are extremely rude and aggressive. Then they treat some people well and they come to defend themselves without even knowing what is going on. But what is happening is that the company is bankrupt, has no complaints book, no invoices, and is disrespectful to the consumer. Thinking that everyone will just stay here criticizing and forget about it tomorrow. But you can be sure not this time. They will have a lot of headaches, until they respond for omission of legal rights and aggression. Physical and verbal. Kisses.
Translation
O que acontece e que a empresa nao cumpre com os servicos vendidos . Alem de nao cumprir sao extremamente grossos e agressores . Ai tratam alguns bem e os mesmos vem defender sem nem saber o que se passa. Mas, o que se passa e que a empresa falida, nao tem livro de reclamacao, faturas, e faltam com respeito com o consumidor. Achando que todos, vao ficar so por aqui fazendo criticas e amanha vao esquecer. Mas pode ter certeza que dessa vez nao. Vao ter muita dor de cabeca, ate responderem por omissao dos direitos legais e agressoes. Fisicas e verbais. Beijos.
4 helpful
★★★★★
November 15, 2023
Original
Without a doubt the best vacation ever total freedom, super cozy caravan with everything needed for my family to function properly. Cleaning 5* Friendliness and availability! Thank you for the experience Thank you
Translation
Sem duvida as melhores ferias de sempre liberdade total, caravana super acolhedora com tudo o que e necessario para o bom funcionamento da minha familia. Limpeza 5* Simpatia e disponibilidade! Grata pela experiencia Obrigada
November 15, 2023
Original
November 15, 2023
Original
Im giving it one star because theres no way to leave it blank. Terrible after-sales, poorly prepared and on top of that they didn t comply with the contract
3 helpful
★★★★★
November 15, 2023
Original
★★★★★
November 15, 2023
Original
Spectacular experience, wonderful caravan, decorated with excellent taste and very welcoming. Quiet rental with super accessible and pleasant service. Experience that I want to repeat I definitely recommend it!
November 15, 2023
Original
In July I contacted A D Sofia for a few days of leisure and rest. Since I managed to plan the only vacation days I could have. Unfortunately, Ive been closed for 48 hours in a Ford transit without a clutch. What D Sofia alleges to Mr Lourenco is a pure lie and I have proof of this, of course. I was the one who was going to bring the car he took, I know the whole situation and I was informed at 12.51 after receiving the deposit slip. I contacted them during the afternoon to find out what was going to happen, they said they didnt know anything and those who didnt even know if they would show up He called me to ask if I wanted to bring this one as there were no appointments for it. If its for the same price, of course, I want to get out of here. We agreed at 9pm on her vacant lot, her address, with no light and no way of seeing anything, not even the cars problems. You only hear this costs so much, that costs so much, empathy and humility, zero arrogance at the top. We told them that we werent going to leave the country, that we were going to the north and Geres Geres? Wow, go up first, the car weighs a lot Weighs the clutch that did 400km and died. It is regrettable that someone has a business opening a company and has attitudes like this. I warned you that the car had no clutch Either come down in a tow or look for a workshop there to fix the car, I asked him to bring me the Fiat and take this one It was out of the question because on Wednesday the fiat was going to come out and it was already paid for. I ask, wasnt the 795 I paid money? As I have a smell again I realized that there would be a problem because it is clear. Yesterday I informed D Sofia that it was planned to pay Mr Carlos, an honest, humble person with large hands who, according to his sons wishes, would not touch the car in the ways that D Sofia spoke. He heard some screams in the call and because he heard me doubting my word and suitability, I dont admit it. Until Sunday conversations with this lady are written And then you soon see that its going to happen right away. Unfortunately, the dream of bringing my husband to his dream became the worst thing, what matters was the wonderful people I met Its shameful what weve seen these days. Now the reports above until today, the 13th, havent changed a single point. When its time for my deposit. She was already notified yesterday that she did not leave here without payment made to Mr. Carlos. On Sunday, as I wrote on Facebook, Ill update. You can call all your friends to come and comment because there were 4 comments here before mine right now in 1 hour they rose to 6 or 7 People like me who made a request to provide service as a client, Im not crazy about writing something that wasnt the truth. You can block me from accessing your page, dont worry, I wont look for it anymore. 1- I wait on day 5 to see your invoice 2- I already went to the finance department to see its activity 3- Im waiting for the green card statement for our car Dont forget that it was parked from the 10th to the 17th. The dance will be different You came knocking on the wrong door
Translation
Em Julho contactei A D Sofia para uns dias de lazer e descanso . Visto ter conseguido programar os unicos dias de ferias que conseguiria ter . Infelizmente estou fechada a 48h numa Ford transit sem embraiagem . O que a D Sofia alega ao sr Lourenco e uma pura mentira e tenho provas disso claro. Eu era quem iria trazer o carro que ele levou , sei toda a situacao e fui posta ao corrente as 12.51 depois de receber o talao da caucao . Contactei durante a tarde para saber o que iria se passar diz que nao sabia de nada e quem sequer sabia se iria aparecer Ligou me a perguntar se queria trazer esta visto nao ter marcacoes para a mesma . Se for pelos mesmo valor claro , quero sair daqui . Combinamos as 21h no terreno baldio dela a morada , sem luz sem condicoes nenhumas de vermos nada nem sequer as mazelas do carro. So se ouve isto custa tanto , aquilo custa tanto ,empatia e humildade zero arrogancia no topo . Avisamos que nao iamos sair do pais, que iamos ao norte e ao Geres Geres ? Ui vao subir em primeira o carro pesa muito Pesa pesa embraiagem que fez 400km e morreu . E lamentavel que alguem tenha um negocio aberto uma empresa e que tenha atitudes destas . Avisei que carro ficou sem embraiagem Ou vem para baixo de reboque ou entao procura para ai uma oficina para lhe arranjar o carro, pedi lhe que me trouxesse a fiat e que levasse esta Estava fora de questao pois quarta feira a fiat ia sair e ja estava paga. Pergunto os 795 que eu paguei nao era dinheiro? Como eu tenho cheiro novamente percebi que ia existir problema pois esta claro. Ontem informei D sofia que era previso pagar ao sr carlos uma pessoa honesta humilde um maos largas que por vontade do filho nao tocavam no carro pelas maneiras que a d sofia falou . Ouviu uns gritos em chamada a pois ouviu sim a duvidar de mim da minha palavra e idoneidade nao lhe admito . Ate domigo conversas com esta senhora so escritas E depois logo se ve que se vai passar na hora . Infelizmente o sonho de trazer o meu marido ao sonho dele tornou se o pior pesado o que vale foi as pessoas maravilhosas que encontrei So vergonhoso o que ja se viu estes dias. Agora os relatos em cima ate hoje dia 13 nao mudo uma virgula. Quando chegar a hora da minha caucao . Ja foi avisada ontem que nao saiu daqui sem o pagamento feito ao sr carlos. No domingo como escrevi no facebook venho actualizar. Pode chamar todos os seus amigos para virem comentar pk estavam ca 4 comentarios antes do meu neste momento em 1h subiram para 6 ou 7 As pessoas tal como eu que lhe fiz um pedido de prestacao de servico como cliente nao sou maluquinha em vir escrever algo que nao fosse a verdade. Pode me bloquear o acesso a sua pagina nao se preocupe que nao nao a vou procurar mais mesmo . 1- aguardo dia5 para ver da sua factura 2- ja fui as financas para ver a sua actividade 3- espero o extrato da via verde do nosso carro Nao se esqueca que esteve parqueado de dia 10 a noite a dia 17 a noite A danca vai ser outra Voce veio bater a porta errada
3 helpful

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