7m Rent a Car in Funchal

With these fellows I had the worst rental service of my life. At first they were ok but when I returned the scooter they charged me 150 euro (all the deposit) for a scratch they could not confirm by any photos. So I wouldn't ever recommend them. There are a lot of other companies around. I truly feel that you deserve a better experience that they can provide.

My experience of this branch is that they were very poor. A long wait to deal with the paperwork is not unusual, but of much more concern was the fact that the deposit was debited to my UK credit card twice in error, and the resultant additional card charges and loss on exchange when eventually refunded were not reimbursed to me. The refund took very nearly a week. My complaints were simply dismissed in a cursory manner and no apology forthcoming. I now live nearby in Madeira, and I certainly will not be using them again, especially as I have now discovered that there are plenty of cost effective alternatives on the Island, and even locally in the immediate vicinity. Very happy to provide all of the booking details, in order to avoid the recurring generic and dismissive response from the 7m team suggesting that the review is false.

Be careful! They accept your booking, charge your credit card, then cancel a few days before the rental, claiming no cars are available. You get refunded but lose the payment processing fees. Better to avoid this company!

The worst place to rent your car. Firstly, the advisor who handed us the documents, yelled on the phone with one of his colleagues in the first minutes of our arrival at their store, then another colleague took us to pick up the car from their garage. Apart from the fact that the driver drove as if he was immortal, the car was ok but not ideal for the roads of Madeira since it had no power to go up the hills, but after a few hours it simply stopped and that's when the problems started. After severaI attempts (through which we tried reaching out to another phone number that they provided us with, where a very angry lady answered and told us that we can't call her and it is not her business to help us; and after we told her that the 24 Hour Assistance isn't answering she told that that is not her problem and to keep calling that number), we managed to get a hold of the roadside assistance, where they said that someone would come to pick us up (we waited for 2 hours). After that one of their employee arrived who looked at the car and took us to their garage. On the way to the garage we received a message from the assistance on WhatsApp that the battery is to blame and it was our negligence and we have to pay 622 euros, and this was without any mechanic looking at the car. I arrived at the garage and again, I explained to the car park manager, he said that he knows that this company just wants to extract money from people (completely true), and after several hours that we left from that place, we received another message on whatsapp from the car park manager that I fueled wrongly, diesel instead of petrol and if I have the receipt and where I fueled (This was not the case, since we knew that we put the right fuel in the car, but unfortunately I didn't have the receipt because I paid in cash and I didn't even know where I fueled). I received from this man just a video of how some fuel enters a canister with our car in the back... So basically, this rental company had a broken car and wanted to blame us for it, with different excuses and very unpolite and rude employees. The next day we are called by the call center to go and pay for the "wrong fuel" repair, and when we started asking what this amount that we needed to pay was consisted of, the woman on the phone kind of stopped and didn't know what to say and we knew that this is a scam. They said they needed to change something and kept on saying to go and pay 399 euros at one of their branches. When we asked if we will receive the value for the rest of the rented days back they said sure, no problem. We also asked what will happen if we don't pay, as we no longer want the car from them, we were told that we they will sue us and they will get their money back through lawyers. Since we were on holiday and we did not wanted to ruin it and have anything else with this company, I went and paid the 399 euros. After paying that amount, the company just changed their minds and told us that the amount we were told will be returned for the rest of the days for which we did not want the car anymore, we will not get it. They justified that this is because the value of the repair for the wrong fuel supply is 900 or so euros, and if we want another car, we have to pay the difference of 400 or so euros just for the repair and they will give us another car, if we do not want another one, they will not reimburse us (they would have needed to give us back 400 euros or so). So the conclusion is: for one day of using the car we paid 800 euros, and they tried to trick us into spending more money. Overall, this rental company ruined our holiday in Madeira. They are very rude, and they have broken cars which they will repair on YOUR money, and everything that will happen with a car is entirely the customer's fault. This company is very good, NOT. Do not rent from this company if you want a peaceful holiday

i dont usually write reviews, but it had to be done, avoid this place if value your safety, had a tire explode in a tunnel going 50 km/h, had to pay 1069 euros for it, said it was our fault, first thing when we called (they answered after 45 min). gave us another car with the same problem

We had a very good experience with 7m! We've rented a Class B car and got the Fiat Tipo Cross, which was a really good car to drive in the mountains. The car had some small scratches and they've noticed it correctly. The staff were really friendly, spoke good English and the communication went really well. We totally come back to 7m in the future!

We rented car in 7m Rent a Car. Car (ford) was in super conditions, good breaks, we took automatical gear. Price was bigger than average in Madeira (maybe, as google said), but this car worth it. it was closes Car rent to our hotel. Also good manager gave us free ticket for whale watching in ocean, it was good surprise. Next time visiting Madeira i am ready to rent a car here again. :)

We only had time to rent a car for 1 day and luckily this was possible. We wanted to have a car that could easily go up the mountains and that wasn't too big. This Fiat 500e was perfect for that. The range is about 250km and was more than enough for a day without charging. The car itself was amazing, it was clean, fast and very easy to park everywhere. Would have loved to rent it longer if we could! Picking up the car took about 15 minutes. The wait was not long and you check the car before you go. Same when you return the car. It was all easy! Just remember to bring your passport next to your driver's license, which I forgot at first.