Original
SCAMMERS and THIEVES! They gave us a car and explained everything to us very well, taking photos of the damage to the car, explaining that the gasoline had to be returned full and that for any problem there were 3 telephone numbers where we could call and be assisted! We were unlucky enough to have two flat tires on our car, realizing at 5:30 a.m., we wrote to their helpline hoping that when they opened they would be able to help us, well... we had to keep calling continuously, at 12:00: 30 hours later the tow truck arrived and a guy from the rental company, this guy made no effort to explain to us, unlike the guy who helped us the first day, I told him that I had been without a car all morning, which was not normal having informed at 06:00 hours, his response was Its not my problem, I shouldnt be here , we told him that in any case it is the rental companys problem but that it is not ours either, we had suffered vandalism on 2 wheels and that we would file a report to avoid paying for the damages, since they were not caused by us, this boys response was There is no need to file a report with the police, you have to pay anyway ! It didnt seem very normal to us but the boy wasnt in the mood to help much and was in a hurry, he put us in a car and took us to the workshop where the tow truck would come with our car. This boys driving was very reckless, warning him several times not to run so far or overtake in that way, where this boy did not pay any attention! Once in the workshop, the boy spoke to the workshop, telling them that we would pay for everything through them. The workshop, very friendly and legal, explained to us that the car agency would make us pay a lot more, so we decided to pay the workshop. repairs directly, we asked for the invoice and with them perfect! Of course, leaving the workshop at 2:30 p.m.! The next day we returned the car and the problems returned, we told them that we had already paid for the repair and they began to tell us that we had to pay for the cleaning of the interior of the car, which was almost perfect, when they saw that we did not give in they told us that we had to pay for the tow truck from the previous day, where we showed them the contract that said Free 24 hour roadside assistance , the guy started to get nervous and told us that in order to help us and for the tow truck to arrive sooner he called another tow truck and of course we have to pay for it , we refused and told him that from 6:00 a.m. until 2:30 p.m. we were without a car, having paid for the entire day and that we did not ask for any other tow truck! This guy finally forced us to pay the tow truck to return the deposit, without giving us any invoice and continually trying to deceive us! To return the deposit we had to swipe the card, which the invented tow truck was paid for without our consent! We had to go to the airport and they took advantage of this! We left knowing that they had wanted to scam us even more and while waiting for the bus to the airport we met 3 police officers, we explained to them what had happened and they told us They have deceived you, also in Madeira the tow truck is free for the city and it has to cover it and more If it is because of vandalism They offered to accompany us to the car agency and talk to them, but we were in a hurry to go to the airport! Its a shame that they SCAM and STEAL from tourists in this way, the police informed us how to file a claim for this fact, which we will do! We are still waiting for the invoice for the tow payment by email and WhatsApp as the guy from the car agency promised! They are SHAMELESS! You know when a company is good when something happens to you! Thanks to the workshop and the police for helping us!
Translation
ESTAFADORES y LADRONES! Nos dieron un coche y nos explicaron todo muy bien, haciendo fotos en los danos del coche, explicando que la gasolina habia que devolverla llena y que para cualquier problema habia 3 telefonos donde poder llamar y ser atendidos! Se dio la mala suerte de que nos pincharon 2 ruedas de coche, dandonos cuenta a las 05:30 horas, escribimos al telefono de ayuda de ellos esperando a que cuando abrieran pudieran ayudarnos, pues tuvimos que estar llamando continuamente, a las 12:30 horas llego la grua y un chico de la compania de alquiler, este chico no se esforzo nada por explicarnos, al reves que el chico que nos atendio el primer dia, le comente que llevaba toda la manana sin coche, que no era normal habiendo avisado a las 06:00 horas, su contestacion fue No es mi problema, yo no tendria que estar aqui , le dijimos que en todo caso es problema de la empresa de alquiler pero que tampoco nuestro, habiamos sufrido vandalismo en 2 ruedas y que pondriamos denuncia para evitar pagar los danos, ya que no fueron causados por nosotros, la respuesta de este chico fue No hace falta poner denuncia en la policia, teneis que pagar igualmente ! No nos parecio muy normal pero el chico no estaba con ganas de ayudar mucho y tenia prisa, nos subio a un coche y nos llevo al taller donde vendria la grua con nuestro coche. La conduccion de este chico fue muy temeraria, avisandole varias veces de que no corriera tanto ni adelantara de esa forma, donde este chico no hizo ni caso! Una vez en el taller el chico hablo con los del taller, diciendoles que ya lo pagariamos nosotros todo a traves de ellos, el taller muy amables y legales nos explicaron que la agencia de coches nos haria pagar bastante mas, asi que decidimos pagar al taller las reparaciones directamente, pedimos la factura y con ellos perfecto! Eso si, saliendo del taller a las 14:30 horas! El siguiente dia devolvimos el coche y volvieron los problemas, les dijimos que habiamos pagado ya la reparacion y comenzaron a decirnos que teniamos que pagar la limpieza del interior del coche, el cual estaba casi perfecta, al ver que no cedimos nos dijeron que teniamos que pagar la grua del dia anterior, donde les mostramos el contrato que ponia Asistencia en carretera 24 horas gratis , el chico empezo a ponerse nervioso y a decirnos que para ayudarnos y que llegara antes la grua el llamo a otra grua y claro hay que pagarla, nosotros nos negamos y le dijimos que desde las 06:00 horas, hasta las 14:30 horas estuvimos sin coche, habiendo pagado el dia entero y que nosotros no pedimos ninguna otra grua! Este chico finalmente nos obligaba a pagar la grua para devolvernos la fianza, sin darnos ninguna factura y queriendo enganarnos continuamente! Para devolvernos la fianza tuvimos que pasar la tarjeta, la cual sin nuestro consentimiento se pago la grua inventada! Nos teniamos que ir al aeropuerto y se aprovecharon de esto! Marchamos sabiendo que nos habian querido estafar aun mas y esperando al autobus para el aeropuerto nos encontramos a 3 policias, les explicamos lo sucedido y nos dijeron Os han enganado, ademas en Madeira la grua es gratuita para ciudad y lo ha de cubrir y mas si es por vandalismo Se ofrecieron a acompanarnos a la agencia de coches y hablar con ellos, pero teniamos mucha prisa de ir al aeropuerto! Una pena que ESTAFEN y ROBEN a los turistas de esta manera, la policia nos informo de como tramitar una reclamacion por este hecho, cosa que haremos! Aun estamos esperando la factura del pago de la grua al e-mail y al WhatsApp como prometio el chico de la agencia de coches! Son unos SINVERGUENZAS! Se sabe cuando una compania es buena cuando te pasa algo! Gracias al taller y a la policia por ayudarnos!