Five Rent a Car - Madeira Rent a Car .pt in Funchal

The car was extremely moldy and the brakes did not work very well which is pretty dangerous in a place like Maidera. I reached out to Five rent a car. They said they'd "look into it and get back to me". They never got back to me.

Best car rental in Madeira, no credit card needed, very nice cars and super friendly and helpful staff! I always use them to rent in Madeira (4th time soon!).

Disappointing and Dangerous Car Rental Experience in Madeira I rented a car for a week in Madeira, and unfortunately, the experience was both disappointing and potentially dangerous. At the time of pickup, everything seemed fine, but on the first day, a warning light on the dashboard came on. I reported the issue to the rental company, but they told me not to worry about it. Soon after, I noticed a problem with the brakes, which quickly became very serious. Driving with faulty brakes on Madeira, an island full of steep hills and sharp descents, is extremely dangerous and put us at great risk. After reporting the issue via email, I was told, after more than 24h, that I could swap the car. When I went to exchange the car, I noticed a difference in the fuel level between the car I was returning and the new one. I was told I could return the new car on empty, which is impractical and risky since there are not many gas stations outside Funchal. I asked for a small discount of EUR50 to compensate for the fuel and inconvenience, but I was told I needed to speak with the manager. When I asked the employee to call the manager, I was told it would be better if I called myself because the manager wouldn't answer him. I tried to contact the main office, but a staff member answered, refused to identify himself, and didn't want to listen to my complaints, saying they had already done everything necessary and that I had to deal with it myself. To make matters worse, the replacement car was lower in terms of options and features, a clear downgrade. In summary, the service was poor, with unhelpful staff and completely inadequate problem management. The brake issue was extremely serious and put our safety at risk. I would not recommend this car rental company to anyone.

Very satisfying experience! Great service for an even better price. :) Booked a car at the local office for four days and agreed on possibility to extend our rent for one more day if needed just by giving a call. This was no problem.

Best place to rent a car in Madeira. It was recommended by a local friend and they did not disappoint. Fair prices, exceptional service and they accommodated all my last minute travel changes. 100% recommended!

Fair. Nice. I thought I had an issue with the car. Immediately given support and shortly after, a mechanic was there. My wrong judgment. Still, the car was tested. Nothing to do with all the other like companies I had been a customer of. And the prices were quite welcoming. Will come back.

I rented from Five for my trip to Madeira last week and had a great experience. The car was exactly what I needed and had no issues, the staff were very helpful and communication was good, there was a 100EUR deposit but it was returned the same day I returned the car. Would use again and recommend to a friend.

Tried returning the vehicle 3 times on the 'return date' but the door was locked every time and none of the 4 numbers provided on the ticket answered the calls. I left the vehicle outside overnight and returned again the next morning with the keys. Despite my evidence of call logs and videos of the door being locked, the lady was extremely rude, put her hand in my face, demanded I stop explaining and refused to help me; then told me to go to an address on the other side of the island without a vehicle with the proof if I wanted my return deposit. I was charged for an extra day. Terrible customer service.