Avis Aluguer De Carros Hotel Mundial Lisboa in Lisbon

First time renting a car in Europe and AVIS has secured repeat business. Staff was extremely friendly but most importantly, informative and answered all the questions we looked up to ask before we asked them. Drove from Lisbon to the Algarve and did a few day trips while based in Albufeira.

I do not recommend renting from Avis as a company, particularly from Lisbon or Lagos. At the pick-up location in Lisbon, the guy at the front desk reiterated that it was cheaper if we did not fill up the gas as long as it didn't get below 1/4 tank. We should've known better but also they should be honest. I was charged $75.00 when I returned it when I could have filled it up for less than $20. The bigger issue is when I returned the vehicle in Lagos and they accused me of damages that were simple wear and tear of the vehicle that were likely there before I even took the car. Review left for their location accordingly.

Didn't have a record of my privilege plus status, meaning I was queuing for over half an hour. They offered me a fairly new car with low mileage, told me to wait outside for it. After waiting another 30 minutes - there was still no car. I went back in to ask what was going on, at which point they told me my car had a puncture and were therefore changing it. Unsurprisingly it was an absolutely battered older car with high mileage. Every single panel was damaged. I was given zero instructions on how to return the car to the Porto station Avis rental office, which turned out to be extremely problematic too. Overall, one of the poorest Avis rental shops I have dealt with. I would avoid.

Male agent (without glasses, sorry didn't catch his name) and Rita were a pleasure to deal with. She was very cordial and responsive in recording the scratches that were already on the car before I began my journey. Make sure to get there early as line ups can get long.

Amazing service. The guy at the Avis car rental office was very helpful . Explained every detail and made sure we are satisfied . He also did it all with a great smile and kindness .

Beware of pressure tactic and Bait and switch tactic of agent at this AVIS counter: On August 3, 2023, I made an online reservation for a Peugeot 3008 or similar, Mileage: Unlimited, Automatic Transmission ( the quote was $338). When I showed up on August 10, 2023 at the Avis location, the reserved car type was not available. The clerk told me that there was a Mitsubishi hybrid with automatic transmission available BUT I must have a second credit card OR MUST buy full insurance before he would release that car. He would not accept my wife's credit card because it has a different name. I do not see what could be wrong with my Visa in the first place. I paid with that card when I returned the car later. I always used my Visa for car rental insurance. I ended up renting that car with the full insurance under duress just so that I would not have to waste my valuable vacation time. I felt like I spent two hours at the counter that morning before I could drive away. The final bill was Euro 624 (about $674 about twice the initial quote!) which included a higher rental price for the car and full insurance. I called AVIS customer service after my trip last September 2023 to contest the bill and just got an email reply early January 2024 which basically included the copy of the bill and said that I agreed to pay it last August. I have never had to pay a higher rental rate when AVIS or any car rental company had to give me a substitute through no fault of mine. This is a most unsatisfactory car rental experiencer for which I am filing a complaint with the FTC.

I was pretty disappointed that even though I filled the tank with gas, I still got charged over 50 euros for filling it. Maybe there was something wrong with the gas nozzle, but the range meter on the dash said there was over 700km of range, so why would I think there was something wrong? It's so disappointing that you choose to treat your customers in this way and I would think there would be a better way to build the cost of refilling cars at a more reasonable rate. The gas in Portugal is already astronomically expensive, but then to jack it up 3 or 4 times the cost is really just wrong. If you get the "return empty" option, then you lose that way too because in a foreign country, there's no way to know how to get the car back exactly empty. Even in familiar environs, this is impossible. So you're setting your customers up to lose. Secondly, you have your website set up so that it's not possible to return when I wanted to return the car, but when I talked to the very nice staff there, they said there were indeed options for returning the car. So I had to change all my plans on the fly. Then the car was terrible. There was absolutely no way to navigate and adjust the environmental controls or the music at the same time. Well, maybe there was, but there was no user manual in the car, so I couldn't figure it out. The environmental controls are controlled using the touch screen, which is also where the navigation is. You can't do both at the same time. So it's hot or cold until you have miles to go and can change away from the navigation screen. This car should not be in your inventory. The cruise control was a ridiculous design. Also, I didn't figure out until the last morning when I was returning the car that you have to have the car in neutral and let the clutch out to have the car auto off at stops. All the cars in the US are automatic transmission, so this is unfamiliar and should be explained. Just silly, but you might mention this to your American customers. The windshield wipers needed replacement. This was surprising as I've never had this issue in 35 years of car rental. The staff was very nice though, that saved this from being a total bad experience.

I decided to stop by the day before to change my pick up time, I spoke directly to Andre and the other nice gentleman at the front desk. He said he would take care of it. I arrived the next day at noon as we discussed and Andre had a very nice car picked out for us and our needs (better than I expected for myself). By listening to his recommendations we were very happy with our car and felt he really did us a solid by giving us additional valuable information for driving in Portugal. We really appreciated his assistance and help given some of the other reviews I have seen for renting in Portugal and if I had to rent again I would recommend this location. Thanks Andre and fellow Avis worker (im so sorry I didn't get your name). You both really made for an awesome trip without any problems given the location downtown. You guys are awesome and a great value to Avis!