Carclasse (Lisboa) in Lisbon

We thought after the bad experience with our previous jaguar dealership we finally got a better service, well how wrong we were. Wrong parts ordered which causes huge delays (the car is used for work so loss of income), agreements not fulfilled and putting us in the position to have to prove their own terms. Definitely stay away from this dealership. Complaints with jaguar directly have already been made.

Very far away from the level of service I expected from Mercedes. A true nightmare... Constant delays, no predictability on service execution, continuously bad management of expectations from customers.

Mercedes Lisboa are responsible for not registering my car correctly at time of purchase which has lead to fines not reaching me at correct address and multiple penalties incurred,refuse to answer or take responsibility for anything and just like to pass the blame,I will not purchase another car from them, But it's ok as far as they are concerned the extra EUR65 for re-registration has been repaid but the fines occurred because it wasn't registered properly are no where to be seen,,

Worst Customer Service. Tesla Recommended this garage but Carclasse is taking forever to replace a part which they keep blaming Tesla for. Don't know who is at fault here but my Tesla has been stuck there for over a month now.

Not great communication while purchasing the car. Once the car arrived, there were many delays in my receiving of it that could've been avoided with proper customer service. Horrible post sale service. Especially now that I'm trying to buy another charger. Not to mention their hours on google show that they're open on Saturday's and after driving there, they're closed?

The worst dealership and shop in Lisbon. The head of the shop Sergio Joao and the director Miguel Nina are very quick to call their clients since 2013 liars. It's shocking that Jaguar International allows such service to happen. My Fpace 3.0 AN 94 XO was repaired for around a month at Jaguar. We requested a check up afterwards which they did and made us pay 550Eur for a battery. On the 23rd/24th of May one day after collecting the car from the shop the cooling liquid light was on, the tyres were squealing and the engine made a strange noise. Called Jaguar immediately they book me in for the 6/6 the car has been here ever since. First Sergio Joao told me I was lying about the light and miraculously it had come on just after we left the dealership. One second before the car was great. Came here today more bad attitude saying if I want the car I have to pay for a new radiator (no word on the other issues). They refuse to give me the history of repairs especially their own. Now Miguel says he called the insurance and I have to wait indefinitely for a solution and that I should pay it myself. No date of delivery of the car was ever given. Absurd. I'll never buy a Jaguar again. These people are rude and talk back at you. I hope this is closed down. Disgusting. By the way nobody picks up the phone or calls you. You have to show up in person. Scam vibes.

What an amazing team. We were slotted in to a very busy schedule. We appreciated that the guys could speak English. The service was excellent. A special mention to Nuno Batista who looked after us and put himself out to help. Highly recommended. June and Ian Richardson. England.

The staff is very honest and straight forward. They will keep you posted on every step of the way and allow you to check on your vehicle whenever. NOTE THAT: The repair price might me a little over the market average. It's all about the balance between i) service quality, and ii) parts/work-hours cost.