Centauro in Lisbon

"The best"experience ever . 1.everything started from wonderful harsh driving transfer. That nearly crashed the car on the way to office. 1.5 stuff inside laught like a horses.only normal manager was elder man. He was rude but helpful. 2.second was suprise of 2 deposits. It was predictable. And I think it is ok. Business is Business. But I have not seen this during online reservation. I was not prepared for this and have to exchange crypto to give card with my name . Card was visa gold and has only magnetic stripe it wasn't working ,so I have to p2p to eur card. 3.And the last but not least . The car was dirty and stink inside. I asked for the same that was standing near. Manager said that it is clean inside ,they don't have water .I can clean it by myself. I said nothing just sit inside smell a wonderful scent of sweat . And decided to leave car ,give them keys and supercontract . Said that I don't need refund ,just give me back deposit . Called Uber and left . I have visited almost all European countries Portugal was the last one on the land . First impression ruined forever . Avoid at all costs . Don't waste your time and nerves. It Is my second of even first time for 1 star rating.

I had a horrible experience last night with the is car rental ... we landed late and they offered a car that has a big accident and they expected me to drive the car ... we reached the hotel at 1 am after a long flight . Staff are very unprofessional and arrogant. Even they said the toll fee deposit will be returned after 10 days.. I had to find a new car rental spend a whole day making new arrangements and pay more . I always rented cars never had such a bad experience .

Good morning. I rented a car with Centauro Lisbon, from 28.August to 03.September. After deposits (fuel and tools) paid, the lady on reception was very nice and gave me a nice car (I've got an Citroen C4 latest model with 22 kkm). After (and still without leaving the property) I notice that the car had only 3/4 of fuel. Went to office and a manager (bald guy, named Antonio, if I'm not wrong) came shouting to me take you car from there. An argument started to a few moments later he realised that the car to remove was not my rental car. I toke the opportunity to speak about fuel (when purchasing the rental on website, it's stated full- full for fuel), and he told me (speaking quite loud) to read the contract on email. I did it, and was in fact stated there 75% (was a bit less but ok). Rental went fine, car was nice, well clean, economic and quite big actualy, almost on the size of a Nissan Qaishquai. On arrival (new location - they moved locations in that weekend), the same manager was receiving clients and this time was quite nice with me and we talked a little. Car delivered with 80% fuel, and 1st refund made immediatly (not all the value, and was explained to me that was for tools). But on 2nd refund, around 20,00EUR missing. Completely piss off, I made a bad review on their quaility enquiry and wrote a few emails. No answer as usual, according the reviews from another clients. Now came the complicated part. On the contract, that does not came specified correctly, theres a fee from 33,04EUR. After checking all invoices one by one, that FEE value it's no more no less that the total value from tools and the tool device (Via Verde device). Centauro only shows the total values from tools when they receive them. Fair enough. However, I came to suggest the improvement from the description of the values on invoices, and to be more clear how those values are presented. And regarding the way I was treated in the beggning of the rental (and taking in consideration the tratement by the same person on the end), I do believe that the gentlemen in question maybe was having a bad day (the stress from move). Clients have no fault for his day and I would also suggest to control his emotions when talking with clients. After this, just left me saying thank you for your service. I do not know if I will hire with Centauro again, but the will @ the moment does not exist, @ least until they improve quite a lot in their communication in invoices.

My experience with Centauro was seamless from start to finish. The staff was really helpful, making the entire process easy and stress-free. For those looking to simplify things even further, I recommend opting for the premium service--it's well worth the small additional cost. The only deposit required was for fuel and road tolls, and I received it back within 11 days, which was perfectly reasonable. The car itself was brand new and in excellent condition. Overall, I highly recommend Centauro for a hassle-free rental experience.

Was in two minds after reading all the reviews however the service received was completely opposite to some of the reviews. If you are looking for a great service then go for the Premium package, from the moment I arrived to the moment I drove out with the car it took 30 mins at the most. I had booked a Polo or similar class and ended up getting a much better car. The staff were friendly. Dropping of process was smooth as well, as it was a premium package the car just had to be checked for fuel level. The shuttle bus can be busy so take this into consideration and allow yourself some extra time to get to the airport after dropping off. Overall I recommend the premium package as most of the cars already have dents / scratches or some sort of damage, with the premium package you save time and gives you peace of mind. If buying the basic then I recommend inspecting the car with full attention before driving out. With the premium package their is only two mandatory deposits, EUR100 for fuel and EUR107 for toll charges. Fuel deposit was returned within few hours of dropping the car and toll deposit could take up to a week or more. Also they ask to see your boarding pass, they need to see a physical copy of it, won't accept it on the phone. Have used them in Spain in the past and no issues, first time using them in Lisbon and had no complaints.

Good clean car (basically brand new) and effective staff. For getting the car. The problem was returning it (plus the internet still thinks they're at their old address from 5 years ago) A very opportunistic person claimed that it was "dirty beyond common use" because of a little sand (we had rented it for 10 days and I think you'd have to expect to vacuum a car after 10 days rental) and demanded 75 Euros extra. Otherwise we had to "clean" the car - and was told we couldn't use the vacuum or even the space to clean the car - and by the way we "had to respect her" right after she tried to take us for 75EUR. See photos for reference. That was the state of the car after 10 days rental. Long story short, she tried to pull a fast one which unfortunately seems to be a company policy, according to other reviews. They also do not refund extra fuel. Shame, because otherwise it worked really well.

Very good service and quick to collect. Unfortunately, I wasn't aware that I needed to take a shuttle to get the vehicle, but this didn't negatively impact our experience. The office is really close to the airport, less than 10 minutes away. Once we arrived at the office, we only waited for 2 minutes (at 10 pm). I'm not sure if it's as quick during the day. The deposit is not required if you take the premium cover, but a EUR100 hold for fines will still be placed and refunded in 10 days, along with EUR85 for the tools. No credit card is needed. I highly recommend using this service. We will use it again in August and plan to get a nicer car too. Obrigado, Centauro!

We've rented a car for 12 days. Pick up and drop off were pretty fast. The car was almost brand new (with 5k km on the odometer) and in quite good condition. The only cons are that deposits for fuel and Via Verde are returned in two pieces. I've got fuel one (one of those two) in 2-3 days and Via Verde in 12-14 days. That's a bit annoying :) As for me, it would better to get it in one piece in 12-14 days :)