Drive4Move - Lisboa in Lisbon

AVOID THIS COMPANY AT ALL COSTS (InternationalCar, Surpise car rentals - all the same company). I booked for 7.40pm Saturday pick-up in August, not aware the rental company becomes 'out-of-hours' after 8pm. They called me the day before to inform me that after 8pm there would be an extra 40 euros, or I could collect the car the next day. Obviously I said I'll pay and that I definitely needed the car that evening to get to my destination with wife and 2 young children. Flight landed late at 8pm followed by full 2 hours in passport queue (awful in itself but clearly not car rental company's fault). Called the rental car pick-up service just after 10pm. No answer (they had all gone home). I had no choice but to rent from an onsite hire company for 24 hours (120 euros), with a view to coming back in the morning (1.5 hour drive) to collect original car. Called drive4move next morning twice to check they still had my original car - they did not answer phone. So drove all the way back to airport, dropped temporary car at airport and took shuttle to drive4move. When I arrived they said they no longer had my car and that I should have called to check. When I said nobody answered the phone, they said they were with customers(!!) They also said they told me on their original phone call before I flew out that they closed at 10pm and I should have called them from passport queue (they absolutely did not tell me - they just told me they became out of hours after 8pm, if I knew they closed at 10pm I would have called from passport queue, equally I was their one remaining customer of the evening so they could have called me). They then said that all they could give me was a BMW which would be an additional 350 euros on top of the cost of the car I had booked. They were unsympathetic and unhelpful - surely they should have given me this car for the original agreed amount? I had no choice but to agree - needed a car and was by then stranded at an offsite rental firm. After all this they then spent 30 minutes in-front of me detailing the extensive bodywork damage on the BMW I was hiring. In all, this experience (I maintain through no fault of my own) cost me an additional 470 euros and took up almost an entire day of my precious holiday away from my family. If you want your holiday ruined - use this company. I am now considering my options with a friend in Lisbon as to how to pursue this further. Dropping car back is also a total shambles - just have to wait at end of a long queue just to get to point where they inspect your car (see pic) great when you have flight to catch!

I had an absolutely terrible experience with a car rental through Booking.com. I booked a car and took the option to add insurance through Zurich, ensuring I was fully covered. I even read all the paperwork to make sure everything was in order. However, when I arrived at the rental location, things quickly went downhill. First, the lady who served me said my booking was from 10 AM, even though I didn't need the car until the afternoon. The website didn't allow me to change the pickup time, and she informed me that they might not have a car available unless I paid for an upgrade. After some back-and-forth, she confirmed they had the car I originally booked, but that was just the beginning of the issues. When we started the process, she insisted that I needed to buy additional insurance, despite the fact that I had already purchased full insurance through Booking.com. I showed her all the documents proving I was covered, but she claimed that the insurance I had didn't cover their cars. After a frustrating discussion, she finally agreed to proceed but then messed up the payment process. I clearly told her that the payment required a chip and pin for security, yet she kept trying to tap the card, which blocked it after three failed attempts. She did the same thing with a second card, leaving me with two blocked cards. When I asked for a manager, I had to wait over an hour, only to be met with more rudeness and unhelpfulness. The manager insisted that I had to buy their insurance or I wouldn't be allowed to take the car, and I would still be charged regardless. This entire experience was nothing short of a scam. They tried to upsell me on insurance I didn't need, mishandled my payment, and wasted over an hour and a half of my time. I would strongly advise against using this rental service--they are unprofessional, untrustworthy, and downright shady. Avoid at all costs! 7 September - I have tried sending you all the info to your email address [email protected] But this is the response i have receive from my google account. Address not found Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail.

Worst car rental experience I've ever had. Made us wait multiple hours upon arrival to actually get a car despite having a reservation, then tried to charge us at the end for a mark that was clearly visible in the before pictures. Super shady! Avoid if you can

We renten compact SUV and received Opel Crossland. Can't judge others cars, but this specific one was a dissaster. Not only it was old, but the engine had so little power, that you could not accelerate past 60km/h going uphill in a highway. It would also start shaking going faster than 100km/h.

A scam. They will make a great show of checking the car for damages before you drive away, pointing out the obvious ones and taking an age to take pictures so you feel they are being thorough. On return, they somehow go straight to a tiny dent that was not logged - and barely visible to the naked eye. EUR170 charge. Please ensure to video and photograph every inch of the car. They know they are in a strong position because you are reliant on the shuttle bus to get you to the airport. An unpleasant end to a good week in Portugal. Update on 14.8.24. This initial post generated an automated response, asking me to mail the company with the booking reference. The email address in the response does not work. I suspect this auto-response is to trick readers into thinking Drive4Move has a customer service department. It doesn't.

First the car was delivered with barely any fuel in it. I had Full/Full booked via carjet but didnt get that. When I opened the pdf from tbe booking it says there "return same amount as received" which can be anything. But then it got worst when I Made an agreement to drop off the car outside of the working hours by paying additional fee. I showed up at the agreed time 2.45am today, no one was there. I was alone standing at a very dark street by myself as a woman in the middle of the night. Had to leave the car and the key in the postbox and get an uber to not miss my flight. Made videos and all, have the written confirmation about the agreed drop off and hope all goes well but it was a scary experience also knowing that they charge for things they make up based on all reviews.

Delivered a car from a lower category, low on fuel, completely wet, impossible to check any damages, and then charged for a small damage on a door that im certain I didn't do and was impossible to detect with a wet car. Do yourself a favor and don't book with them. When I was delivering the car, 4 cars were being delivered and all had the same issue. This is their modo operandi, they even admitted that, and that the police is called often and can't do anything.

Shady business. Make sure to take really good videos and pictures of both the inside and outside of your car. Upon return, they tried to tell me I damaged the front mirror until I showed them a video I took that shows the mark was already there. They then said I didn't fill up the tank to the level which I received it, which I did. Unfortunately, I didn't take a picture of the gas level and so they insisted I returned it short and charged me extra. I wouldn't recommend this rental as they have dishonest business practices.