Europcar in Lisbon

Agent in charge on did not accept my documentation for renting a car. My temporary replacement license didn't have an embossed seal. California doesn't do that. Had my passport and a print out of the stolen license as well. Took the same documentation to another EuroCar location in Lisbon and we were rented a car, no problem. Booking.com was of no help at all when we needed them to switch renter first name to my wife. I was disconnected on transfers between departments 4 times. Filed a complaint with Booking. They only sent a standard, "sorry about that" reply.

Be aware this location is closed between 2-3pm on Mondays-Fridays. I had a reservation made for 2pm and received no alerts about the location closing at that time. I arrived at 2:02pm and had to wait the whole hour.

Santa Apolonia was our pick-up point. The pick-up staff was friendly and helpful. We needed a car 2 hours earlier than originally booked and it was kindly provided to us. We got the same car that was booked in advance, the child safety seats were of high quality (!) and the car was pretty new and in good condition. We had a good experience and were very satisfied with the service.

We had a couple of problems renting our car at this Europcar station in Lisbon. Not only couldn't we pay our deposit with my debit card, also the owner of this place was quite rude when we confronted him with our issues. Of course we were quite disappointed as he told us that it isn't possible to rent a car without a credit card although we payed more money in order to rent the card with debit card. After a lot of discussions the owner got very unfriendly and even screamed at my friend. After discussing for about one hour, his assistant told us another option on how we can get a car. Our visit at this Europcar station was quite stressful and I wouldn't recommend it. Next time I will choose another Europcar station in Lisbon.

Never choose Europcar. They're terrible company that scams people and provides terrible service. When I came to the office to pickup the car that I've booked in advance, the employee told me, that they don't have it, and instead of providing a car of higher class, they've told me that they only can offer me a car of lower class. I've accepted, but as it turned out this car had a broken lock. Which we didn't check, because the employee assured us, that we have full insurance, so we don't need to check anything. But because of the broken lock, we couldn't leave the car, and we learned that only when we were already in Sintra. When we came back 10 minutes before they were supposed to be closed, we've learned, that all employees have already left and we had to urgently find another place to return the car, since we had a bus to catch. After the rental they've recorded the damage to the lock on me, even though I told them, that it was broken from the start. Fortunately, it was covered by the full insurance, so this time they couldn't scam me (unlike another time, when I rented at Oriente)

This was the most difficult/confusing drop-off experience I have encountered. Zero signage outside the station and no help available via the customer service line. Basically you are supposed to leave your car with a guy in the unmarked lot near the cruise ships across from the station at the far end SW end of the lot (close to the cruise customs building). You'll have to get a ticket to enter this unmarked lot, which may take several minutes or longer to dispense if the parking lot is already full. When you get to the part of the lot where you leave the car (still unmarked), you'll need to give your keys and the ticket to an attendant. In our case it was a man with a gray shirt that did not say "europcar." Good luck!

Do not book with them they cannot be trusted. We made a booking for 6pm and we arrived and they said we could not have the car because they are closing early due to Taylor Swift. Apparently they emailed us a 4.30!!! They did not ring and we did not see the email as we was on holiday and it was 1.5 hours notice before pick up They were rude and aggressive and it was a lie as the car park was open. I think they just wanted to go home early as other reviews have stated. We were caused a lot of stress and out of pocket as we had to pay for taxis to the airport and we paid a premium for this location.

The only issue was a small queue during the pickup, but since it was a public holiday, it was understandable. The car was amazing; it was new with only 20 km on it. The downside was that everyone was a bit nervous about potential new scratches and dents during the rides. However, everything else was perfect. The company provides excellent overall service, and I will definitely rent a car from this provider again. Thank you!