Europcar Lisboa - El Corte Ingles in Lisbon

After waiting for 1 hour (we reserved way in advance) we've gotten an old french car with 100k on the Odo, it started to give a red engine oil warning on a third day. The rental guy couldn't care less - we were told to call the number on the contract. Only that the number is for road assistance, not repair. I ended up just driving the car to the nearest EC branch where they've agreed to replace the car. This was also done with an attitude as if this was all my fault. The only decent experience was with the checkout guy who was quick and courteous (and even apologized despite this being none of his fault).

I had a terrible experience with Europcar. When I arrived at the rental desk, I discovered there were not enough electric charging stations, so I canceled my reservation. First of all, the person at the counter or the customer service representative on the phone cannot cancel it since only the central office can do so. Second, the central office responded to my cancellation email after a week. Despite not taking a car, they charged me 75% of the booking fee as a cancellation fee. Lesson learned: if you book through Europcar, pay at the counter and do not give them your credit card.

Best service in town. The rules, rates and deposits are clear information, opposite from many other I would call scam-renters in Portugal. Im a customer here 3-4 times now and always been a happy client, through everything. I will return again and again.

The location itself is hard to find. It is located in the underground parking. At first we had a great service, the employee provided us with great suggestions of places visit and spoke good French. However, since reserved through Expedia and even if the rental was fully paid before our arrival at the desk we learned at we had to provide a caution corresponding to the value of the rental + 300 euros. We showed the policy online that stipulate that the value of the caution is 300 euros when the rental is paid in advance. We had no help whatsoever. The person at the desk didn't try to find a solution. It took more than 2 hours to get our car.

Great experience at this location. Pick up and drop off was simple and our car was upgraded. The gentleman who served us was quite helpful. Would definitely use this location again.

Terrible experience returning our car. Charged extra damage fee for a little bit of sand in the back seat that could be easily vaccumed. It is clear in the policy that this not a charge we should have incurred. They also charged a fuel surcharge when the car was returned full. Will NEVER rent from this location again. Terrible.

Once you get someone, very pleasant attentive customer service. But they seem to only staff this location with one person which means it takes forever to get your car. No kind of express pickup or separate line for members with status. They need an extra person here to take the customer to the car, as one person doing it all is far too time-consuming. UPDATE TWO MONTHS LATER Moving down from a 3 to a 2 after having rented from this location about 5 times (it's nearby and I'm a glutton for punishment). The service is just way too slow. If you're coming here, factor at least 30-45 minutes to pick up your car. They're friendly enough but it's only staffed with one person so it takes for.ever.

I'll be honest - it's hard to choose a car rent company, when you read through the reviews on google. Not a single company with 5 stars. I've rented from a different Europcar location a month ago and that was a smooth experience, so I decided to give this location a try since they are closer to where I live now. Again, read the reviews and was a bit sceptical. I've rented a Toyota Corolla Hybrid for a weekend and when I arrived to the location Paulo helped me with my booking. The whole process took not more than 5 minutes - I was offered to buy the excess insurance which I politely declined since I have it on my credit card - Paulo did not insist on selling me anything, no pressure at all, which I really liked, since a lot of car rent companies do pressure you into buying the insurance. Long story short, I was told that they are giving me an upgraded car. I was upgraded to a brand new Ford Kuga Hybrid, with all the bells and whistles inside. Very decent car and it had only 2000km on the odometer, no damage, no scratches whatsoever. We drove to Porto & Nazare for the weekend and it was a nice and smooth ride. When we returned the vehicle - the process was even smoother than pick-up. They quickly checked the car's fuel level and did a quick walk-around the car, signed the paper work and we were out in like 5 minutes. Thank you Europcar El-Corte Ingles team!