Europcar Lisboa - Rua Castilho in Lisbon

ATTENTION !!! Asked today for a used bikebox in the Shop next to Europcar and they wanted 50 Euro. After I made a Picture of the Price Chart, because I found it funny to pay for a bikebox, the employee tried to grab my phone. Also the employee's from Europcar, where it seems that they work together, didn't let me move for 2 hours until I delete the photo. I said NO. They dare to use violence. I called the Police and my Embassy for help. I was then released from this situation. Really rufe staff and unfriendly especially the guy in green shirt from Europcar. The branch manager often insulted me. Please take care, please. For me Europcar in this Area is a NOGO for now.

I'll start with the good, the gentleman who helped us when we returned the car was great. Polite and efficient, this guy deserves a raise. However when we got there this place gave us an electric car when we'd reserved a non electric. Unfortunately my girlfriend couldn't find the reservation email at that time to prove it to them but they told her she didn't and clearly they were lying as I can see on the email now that it says Volkswagen and nothing about it being electric and they gave us a Polestar instead. This caused a cascade of problems as we were worried about the battery level the entire trip and the price of electricity is somehow higher than gas which is ridiculous. There's chargers everywhere but most are slow/medium chargers so you'll be sitting there for hours just to get 40% or even 10% at the slow ones. If you get a car here get ready to have to fight them when they BS you about what you paid for because they screwed up managing the reservations on their end.

Joao at this location completely saved our trip when Chase Rewards decided to cancel our reservation without telling us. Europcar was able to get us a new car so that our trip could continue. Much appreciated!!

One agent for booking in, car inspections and returns. Shameful level of service. The one staff member present is rude to anyone enquiring about the situation. Avoid at all cost!

This was the worst experience ever. There's only one desk with 15 people waiting to get their rental cars. You can do the math--it's at least an hour ++of waiting time. Avoid this place at all costs! The single staff member at the desk is also responsible for collecting and checking the cars upon return. It's a complete joke.

Our experience with this Europcar agency was excellent! The staff was friendly and efficient, making the rental process smooth and hassle-free. The car we rented was clean, well-maintained, and exactly what we needed for our trip. The location is convenient, right in the heart of Lisbon, which made picking up and dropping off the car very easy. Overall, a great experience and highly recommended if you need a car rental service in Lisbon!

Horrific experience here. Never renting from this company again. My booking wasn't honored. The agent on the desk absolved himself of responsibility for "the call center". He belittled the issue of having to wait 2 hours for a car that broke down the next day. And another 2 hours waiting for a car change. A really excellent place to rent a car if you want to spend more time on your holiday waiting than enjoying yourself.

Rental car companies get a bad reputation (and I've had my share of experiences that weren't so pleasant with other providers), but I was pleasantly surprised at the service at this location. I was originally looking at renting at the airport but reviews were a mixed bag of experiences and also didn't want to deal with wait times usually experienced at airport rentals. Thankfully we didn't need a car right after the flight. There was no wait time when I picked up the car and every staff interaction we had was pleasant (everyone was willing to give a helping hand). Drop off experience was quick and smooth as well. It's a great location if you're looking to drive down to the south. The route to highway is nearby and not too complicated for a foreigner to navigate. Would definitely rent from here again.