Guerin Lisboa - Aeroporto in Lisbon

My experience with Guerin is positive, everything was perfect, new car, no worries!

I was afraid we would get ripped off in a similar way people described here so we were extra careful. We took minutes-long videos of the car to find everything and report some damages via mail (not sure they ever read it, though). We didn't use their messy online protocol. I was overall really happy and can absolutely not emphasise the bad experience many here have had. The car was great, worked like a charm, pick up, drop-off were very easy, the price was cheap and it was very transparent. I would rent again with them any time. Only thing to improve would be that many people after arrival walk straight to the return counter (ground floor). The pick up is upstairs. First go to the counter in the terminal (not the garage) where all other car company counters are, check in at the computers or ask staff, then go to pick up, upper floor in the garage.

We were reluctant due to various comments but in the end the service was top notch. The car was brand new (with 1k km only), we had no issues picking it up and returning to the airport. All the employees were very friendly and glad to help. They have semi automated pick up stations in the airport due to which lines were non existant. Overall, we were really happy with the service provided.

Warning. Within 5 minutes my car broke down on a dangerous road (human error from their team). They left us on the road for 45 minutes before calling back to help. They spent the next 90 minutes sorting the car and leaving us to stand in the sun in august. We missed our day out and ruined everyone's day. The reason the car broke down was because they DID NOT check it. Someone put wrong fuel - emergency light was on but they didn't check before they gave it to us. They won't compensate as they said "we let you return empty". Well honestly I don't think 30 euro of fuel is good enough for ruining our day. Take your money back and learn to look after people more.

I recently rented a car with them for a week, and while the rental experience started out well, it ended on a frustrating note. The car was in good condition, the pickup process was smooth, and everything seemed fine--until I returned the vehicle. After I dropped off the car without any visible issues, I received an email claiming there was a scratch on the trunk. This was completely false, as I had taken photos of the car at the drop-off with **no scratches** whatsoever. I sent these pictures to the company, explaining that the car was in perfect condition when I left it. Despite this, they went ahead and charged me **EUR244** for the supposed damage. What made matters worse was their customer service--or rather, the lack of it. After disputing the charge, I sent several emails with no response. It felt like they completely ignored my situation. I even had **insurance** through the rental company, but that didn't seem to matter. In the end, I was unfairly charged for something I didn't do, and their refusal to communicate made the experience even more frustrating. I would never rent from this company again, and I warn others to be cautious--they might try to charge you for damages you didn't cause. In my opinion, this is outright **theft**!

I had read many negative reviews online of people being charged for damage or scratches they did not cause. I did not think it could be really true, or I thought maybe it was over exaggerated. I travel often and rent often and have never had an incident. 15 years of driving, I've never even gotten a ticket; something I'm proud of. I rented for 2 weeks recently in the summer of 2024. The experience was fine except for the return of the vehicle. They charged me EUR300+ euros for a scratch on the roof I know I did not cause. I never touched the roof. You could not even see the scratch except for looking from a very specific angle. I would avoid renting with them. It was my first and last time using their rental services.

I'm satisfied with the car pickup and drop-off, as well as with the car quality. It took less than 20 minutes to complete the paperwork on the screen and with the staff on-site. The lines of customers are much shorter than with other car services. Picking up the car is quick and easy. Dropping off is also easy and takes less than 10 minutes. We are a family of four, all adults. One large and three small luggage is fit just fine. We are glad that we're getting a Toyota Yaris hybrid suv. Great car, great gas mileage, easy to drive, easy to fit small parking. spaces. I pay extra for expressway pass which is right choice. Car comes with insurance that is saving some money. I would definitely use their cars again.

Absolutely stellar experience. I was initially apprehensive due to the mixed reviews so I decided to go with the no deductible insurance on an Audi rental. Guerin is cost competitive as it has a digital and mostly automated process with staff member available to help if needed. The Audi car I got had all the minor damage well documented on the web app that is used to check out the car. The car ran extremely well and had Android auto in it. It seamlessly synched to my cell phone so I had GPS on the car's large screen. Loved it. The car effortlessly cruised at 120-140 km/h in the south of Portugal and Spain equipped with its toll tags that allowed me to effortlessly cruise tolls and be billed later. I was accurately billed and happy to pay upon returning to my city about a week later. This is really convenient. Returning the car was a breeze even more so since the car had no additional damage. Advice for North Americans: if you are uneasy about parallel parking in tight spots in Europe go for the no deductible insurance and park like a Parisian without much regard for kissing the curb with your wheels or causing minor scratches to your bumpers. I gladly did not cause any damage to the car but having peace of mind was well worth it.