Hertz in Lisbon

Terrible place. Tried to inform them of a delay in my plan, no way to reach them whatsoever. Called 15! times, never picked up the phone. Get there to collect the car: reservation cancelled for no-show.. just an all together terrible experience! Better of taking an uber in Lisbon than renting a car at this place!

Just plane rude and zero communication on anything. From why he has been starring at the screen for 20 minutes (we booked ahead of time) and only grunted when we asked a questions concerning cost. We got no instructions on the car, tolls or anything. He literally drove the car out and walked back in without a saying a word. Just a good old fashion dickhead. I would not recommend this place.

Came in at 09:00 when they opened and there was already a line of five people. Only one desk clerk at that time and each customer took at least 15 minutes. At 9:40 anlther desk clerk came an at 9:50 another one came. Although you could see there were several other workers in the place but I guess they dont handle the desk and customers. Really annoying the time it took to get a pre booked car. Will probably not use hertz in portugal again. It seems like Hertz dont care about their customers complaining about the time it takes to get a car in time since almost all of the negative reviews here mention the same problem, that it takes more than an hour to get a car if your not first in line.

We are extremely disappointed with the experience we had with Hertz in Lisbon. We have booked with Hertz three times before - once in Canada and twice in Italy - both having been great experiences, we chose to go with Hertz again. We wish we had chosen a different car rental service as our experience was horrendous. At first, the agent serving us was very nice, but as soon as we began to ask questions about the rental agreement, his mood changed. First, he tried to make us pay for an upgrade of the car that we rented. When renting the car, we ensured it had enough capacity for our two suitcases and two carryons. We chose the economy option which was indicated as having a 3 luggage capacity. However, when we checked in, the agent warned us that if we put our luggage on the back seat it was against the law and we were being negligent. After refusing a larger car and loading the one we originally rented, our luggage fit in the trunk perfectly. We are glad we did not get pressured to take a larger car. Second, the agent scared us into taking additional insurance. Although this was ultimately our decision, fear tactics were still used to pressure us. The insurance included putting a 900 euro hold on our credit card (understanding that we took the insurance option with a deductible), which was charged at Hertz's exchange rate. The exchange rate included a 4% markup, which was not mentioned to us and the only reason we found out about it was its inclusion on the rental agreement. We were not provided with the option to pay in euro and have our bank's exchange rate apply, which is more beneficial to us. Third, the agent made us pay for many additional services that we did not explicitly accept. We prepaid for our reservation online and explicitly refused many additional charges, opting not to purchase them. Instead, the agent refused to show us a list of additional charges and said he would explain everything once the charges were paid. We were told we were only paying an additional amount for insurance, gas and tolls, which was acceptable, but there were additional charges for glass and tires amongst other things that we did not accept. Disregarding the insurance, the price we paid for our rental was $230 additional to the $230 we paid originally, doubling our booking fee. We are appalled that we were charged for services without being told before actually paying for them. Fourth, the agent inspected the car himself and proceeded to take photos. He then asked us for a signature and mentioned it was only to authorize that they send us the photos. However, the screen included a notice that we accept the condition of the rental car as indicated in the photos. Due to this, we refused to sign until we inspected the car ourselves (in our prior experience with Hertz, we either were given the opportunity to inspect the car or inspected alongside the agent). The agent got visibly frustrated and annoyed, walked away and stopped serving us. Finally, we cannot even identify the agent who served us due to the fact that he was not wearing a name tag (no agents were). In addition, upon returning the car, we had terrible service with the same agent. We received non-commital answers to all of our questions. We are extremely disappointed in the service we received and will think very hard before booking Hertz in the future while it was a no brainer up to now.

Waiting now for a look almost 90 minutes. Already pre-booked and paid but does not matter. Why do you accept more rentals than your capacity? Why is there no proper communication on waiting fine? No water, no seating, what a horrible experience...

I had a very very good experience!! I booked with billiger-mietwagen.de months ahead with Dollar with pick-up in city office. However I was very unsure if this would work out because there is no information about Dollar to be found online at this location, just Hertz and Thrifty. So when I arrived in Lisbon I went two days in advance to the location as I was skeptical if my reservation had actually been placed and if Dollar is actually in this location. I was greeted by the very friendly and sincere Luis who checked the system and quickly found my reservation. When I came to pick up the car two days later everything worked like a charm! Luis was very friendly and professional throughout the entire process. The car he gave me is very nice, new (only 8000 km) and in perfect condition. Even the booster seats for my kids I booked where available, clean, perfect condition. I was rather afraid what would await me after I read all the negative reviews. So I was very pleasantly surprised of how good the experience was!! Please people, treat the people at this (and any) car rental company with dignity and respect as you would want to be treated yourself!! All the best to Luis!! Chris from Germany

The car was as expected and worked well. We had an unfortunate experience that I am sharing in the hope that the location can learn from this. This review is mostly a reflection of my rental experience with Luis G at this Hertz location. Some points of negative experience: - He was aggressive and scaremongering in trying to get me to upgrade the insurance plan. The vehicle I rented has a retail value of ~$20k and they set a $40k liability on the vehicle. - He required that I make a payment for over $1k without showing me a line item explanation of what all of the charges were for. When I told him I wanted to see the breakdown in writing so that I could agree before being charged, he threatened to cancel the reservation, saying he could only show the line items after the payment. I hope management takes this feedback as a learning opportunity to prevent other potential customers from having poor experiences. Nobody should be charged for something without being allowed a line item explanation of the charges. The place is well kept and the vehicle was perfectly fine, better training for employees can make this a better experience.

made a reservation online, added insurance- just in case.. for a total of 69 euro. when i arrived to pick up the car, there were 3 customers before me, and only 1 staff member. ended up getting the car at 10:30 instead of 9:00. before paying, she pointed out casually for the amount to pay- 123 euro(!). she completely ignored the insurance i bought online and tried to trick me into buying a 54 euro insurance. just be careful of those hustlers. you would not expect such a behavior from a big company like Hertz.