International Car - Lisboa in Lisbon

Biggest scam I ever experienced. Trick you into buying extra insurance. Offer you as an agreement to pay your road toll but in the end you have to pay it in your own. They will try to scary you into buying it but that's all a sales process. Indivuall agreement HAVE NO IMPACT in the end. My experience: in the end you will pay the double price here as you planed.

Service is efficient and reliable. Vehicle was in good condition. All previous blemishes were well noted and return was smooth and expedient. Totally recommend this company for car rentals. Obrigado Diana

If I could give them 0 stars I would. They will charge you money for nothing, scratches that didn't even exist. Be aware, we did a whole video of our rental car the day we rented, but the day we give the car back the guy who received it found a "scratch"that supposedly was not there. Even after showing him the video. Charging us hundreds of dollars for something was not there.

attention - I will never rent again with this company - they are on my blacklist. this company is not in the business of renting cars but in the business of selling extra insurance or trying to claim as much damages ( and not repairing them ). I did get a car with more than 19 very small damages and a 2/3 tank full. of course they did find two very superficial additional damages when returning for which they charged more than 300 EUR while you know they will not repair them ( so cash in the pocket ) and of course I did put more fuel in he car ( as you are afraid they will double charge you if it is a little bit less fuel in the car) and this is also EUR in their pocket.

I had an absolutely terrible experience with a car rental through Booking.com. I booked a car and took the option to add insurance through Zurich, ensuring I was fully covered. I even read all the paperwork to make sure everything was in order. However, when I arrived at the rental location, things quickly went downhill. First, the lady who served me said my booking was from 10 AM, even though I didn't need the car until the afternoon. The website didn't allow me to change the pickup time, and she informed me that they might not have a car available unless I paid for an upgrade. After some back-and-forth, she confirmed they had the car I originally booked, but that was just the beginning of the issues. When we started the process, she insisted that I needed to buy additional insurance, despite the fact that I had already purchased full insurance through Booking.com. I showed her all the documents proving I was covered, but she claimed that the insurance I had didn't cover their cars. After a frustrating discussion, she finally agreed to proceed but then messed up the payment process. I clearly told her that the payment required a chip and pin for security, yet she kept trying to tap the card, which blocked it after three failed attempts. She did the same thing with a second card, leaving me with two blocked cards. When I asked for a manager, I had to wait over an hour, only to be met with more rudeness and unhelpfulness. The manager insisted that I had to buy their insurance or I wouldn't be allowed to take the car, and I would still be charged regardless. This entire experience was nothing short of a scam. They tried to upsell me on insurance I didn't need, mishandled my payment, and wasted over an hour and a half of my time. I would strongly advise against using this rental service--they are unprofessional, untrustworthy, and downright shady. Avoid at all costs!

Great service, good car and excellent value. Both the pick up and the return were efficient and no issues encountered. We dealt with Martin who was really polite, easy going and straight-forward. Would recommend and would go with these guys again.

BEWARE! This company is not exactly in the car rental business. They profit on charging clients for small, mosquito bite size, damages and/or on pushing expensive insurance on the clients. SurPrice charged me for the 0.3cm chip of paint on the plastic and for 1cm abrasion (not even a scrath through) on the paint on the door rim. For the sake of comparison, other rentals don't bother if a scratch is smaller than 3 (Stern rentacar) or even 4 cm (RecordGo). So, don't be lured by low prices and AVOID !

Worst rental experience ever. They charged 190 euros for a 1 cm superficial scratch located below the bumper, which included a 74 euros administration fee. They also haven't refunded me in full for the security deposit although I've already paid the damage, the highway tolls and everything. PLEASE DOUBLE CHECK EVERYTHING THEY DO! I don't have a clue what happened for the scratch: Is it possible that it was there in the first place? I've been renting cars for more than 20 years in various countries and I've never seen such strict policy. When I told them that it was Surprice's (also called international car) business model to make money out of this they said, to my surprise, that indeed it was. Also note that although the contract might be written in English, the report for the scratch could only be written in Portuguese. Also note that while we were waiting for the report, there were other clients with the similar problems. Be very careful if you indeed decide to do business with them, they are deceiving.