OK Mobility - Lisboa Restauradores in Lisbon

I rented through a third party rental website with full coverage. Upon reaching the shop, I was met by Jordan, who tried to scam me by telling me my online reservation cannot cover damages, and persuaded me to pay another 100+ eur. I later found out his scam when another staff took over and told me the true price. Basically dishonest and judging by other reviews, please avoid this shop entirely

My experience with the rental and car was great, but customer service is incredibly lacking. I've been unable to get a proper invoice with my NIF despite having requested it upon pick up and multiple times via the customer service link, who keep sending me annoying automated responses and not actually helping. So unreliable and disrespectful, it's a joke.

Do not rent from here. Go to Europcar instead as they don't have lines and are very nice. The lines you pick up your car are extremely long. Then when you pick up your car 1.5-2 hours later they tell you that you have to bring it back at the time that you were supposed to have rented it. Not at the time that they rented it to you because they did not have enough staff to service their customers. Moreover, the man we rented from was incredibly rude. I asked if we could add an additional day and he said no. Then I waited 1 hour on the phone with customer service and they said that it was possible to add a day of there was availability. Since there was availability, they were able to extend the rental. All of this could have been done at the moment of pick up if the guy had been remotely nice. But they don't care about their clients here. All in all between the pick up and calling customer service I lost 4 hours of my vacation thanks to them.

The service was great, the folks behind the counter were very helpful and gave great explanations, arrive early as it gets busy with only a couple counters, but overall pick up and drop off we're great

I don't understand why people are claiming for bad the services, I had the best experience in OK MOBILITY RESTAURADORES, I reserved a small car and when I went to the store the assistant Jordan opened the contract and explained me everything that I was paying and the both options that I had, and he also made me an upgrade for a good price and I took the car full and didn't need to refill the car with gas, I'll recommend everyone who's going there to search for Jordan, the best assistant that they have very calm and patient 5 stars for him, I paid the full insurance with them and had a scratch on the car and didn't pay nothing else, once again choose to go directly to JORDAN and you won't complain anymore!!! 5 stars Customer service from him!!

I've lived in Portugal for almost 3 years now. Rented many cars from different companies. This is the worst company so far! Rented a car for 1 week. $383.97, bought the best insurance (expensive but didn't want to take any chances). Had to wait for an hour to pick it up even with an appointment. Not enough staff . Car was good. When we returned it, it had a small amount of white dog hair from our little dog on the carpet. Just a little vacuuming would fix. They said it required a "deep cleaning" and charged me 80 euros more. Terrible! We stayed in two different hotels with the dog and there was no extra fee, no issues. Don't rent from them. I would say it was the worst customer service transaction we've had in Portugal. Two other people at the return desk were also having problems returning their cars.

My experience with OK Mobility was very positive. I got an free upgrade. All the employees were very friendly. They explained everything thoroughly - especially the toll system and the caution handling. It was all quite uncomplicated. I lost my receipt and got a new one as I contacted the customer service. Thank you very much for the kind consultation.

Very easy to rent, cheap price, I made the booking online and pick it up, no unreasonable hidden price, extra cost around 10 euro was the highway toll service fee plus road assistance(in case I have flat tire in Sintra) in total, Staff are very friendly and helpful. Easy way for me and my wife to travel 3 days with scooter to Sintra and also in city Lisbon, no parking problem. I trust them and get the full refund around one month later as what was written in the policy. Would rent again