Sixt Rent a Car Centre in Lisbon

Massive queue to collect the car in the morning and only one person working. After almost 1 hour, he talked super unclear and didn't even go over car damages. On return, they tried to blame us for a damage on the wheel we did not make. Luckily, I always make a video of the car prior to collection so we were fine. The car was fine I suppose. Very disappointing, I would expect much more from a brand like this..

We rented a car from Sixt Lisbon airport. The pick up and car were fine and as expected. We needed 2 more hours on the rental on the return date due to traffic conditions. We were advised that we had to pay for another day. Fine, we paid for the extra day. However, the contract was only for the extra 2 hours. So, we paid for 22 hours we didn't get. This is an extortionary and predatory system. I would not recommend Sixt, nor will I ever do business with them again.

Tomas was the best part of our experience. There was a 45 minute wait to meet with the associate, and another 1 hour wait to get the car. Even with the waits, the customer service was great. We were greeted with a smile and told that there would be a wait and the representative kindly recommended that we get coffee and come back in about 40 minutes. We did exactly that! About 5 minutes later, Tomas started our appointment. He was both patient and kind despite the long line. He treated us as if there was nobody else waiting. We had questions about the ezpass, and he immediately showed us a picture of what to do and not to do. He treated us so well that we had forgotten about the wait by the time we finished :)

Excellent rental experience, thanks to the team! I compared several companies, and this one stands out in many aspects. The team was friendly and quickly answered all the questions. The car is powerful and new, handed over right after washing. I also appreciated the convenient hours, open until 10 PM, which made planning much easier.

Very fast and efficient pickup, no other clients were there when we went to pick up the car so there was no waiting time at all. Francisco was super helpful, he explained us the whole process and the fees, answered all our questions and he even suggested some places to visit during our trip, which was really nice. I reserved a compact automatic car(Renault Clio or similar) and we got a Ford Puma, which I believe is an upgrade. The car was really nice, clean and with no damages and the added Apple Car was a really nice touch and helped a lot. I bought the smart cover, so I had 0 excess to pay, they just put a 300 euro deposit hold, from which they deducted the tolls paid during the trips and I got the difference back 2 days later after the return. Also the return was super quick and on point, they just checked briefly the car and the fuel level. As I returned the car with a full tank and had no damages, there were no issues and everything was fine.

Scammers! Don't trust these guys! Told us no extra charger to register an extra driver. Ended up charging us. Also charged service fee for refilling, never mentioned. Car condition and cleaniness was fair. Bill sent a few days after your trip so you can't go back to argue. Beware!!!

Very convenient to get to from the city centre. There are 2 metro options to get there. I had a great experience renting 24 hrs before. Rented a compact with 2 child seats, the entire process was seamless. Once I got there, Julia provided me with excellent service, the car was as expected. Overall I had a fantastic experience renting from this location, will definitely do it again.

I was a bit hesitant to rent from here given some of the bad reviews, but I can only say that for us personally everything went very smoothly. We've rented the car for 4 days. There was a bit of a wait time to get the car - We rented it for 11AM and were ready to go at 11.15AM, so really no issue! The woman at the counter (Ms. Silva) was very nice and helpful! They gave us a free car upgrade and we got a new Ford Focus which was great. We added my boyfriend as a second driver and got full insurance. I can recommend renting the e-toll device as it works super smoothly. On the last day we wanted to delay the return by two hours. I called a few hours before and they changed it for us immediately without any extra charge as it still fell under the 24h limit The return was super simple given that we had full insurance. We returned it in the same place. I got my deposit money (300EUR) back right after