SIXT Rent a Car - Lisboa Centro/Estefania in Lisbon
3.5
★★★★☆
(47 reviews)
The SIXT branch is located on Rua Jose Estevao 3, close to Hospital Dona Estefania and Avenida Almirante Reis, one of the main avenues in Lisbon. The parking lot is located inside our branch facilities next to the main entrance.
Working Hours
Monday
8 AM-7 PM
Tuesday
8 AM-7 PM
Wednesday
8 AM-7 PM
Thursday
8 AM-7 PM
Friday
8 AM-7 PM
Saturday
8 AM-7 PM
Sunday
8 AM-7 PM
Location
Business Features
Accessibility
- Wheelchair-accessible entrance
Contact Information
255 788 199 sixt.ptAddress
R. Jose Estevao 3
1150-201 Lisbon
Plus Code: PVH6+4W Lisbon
Photo Gallery
Featured
By owner
Videos
Exterior
Street View & 360deg
3.5
★★★★☆
47 reviews
Rating Distribution
5 stars
24 (51.1%)
4 stars
5 (10.6%)
3 stars
0 (0.0%)
2 stars
5 (10.6%)
1 star
13 (27.7%)
Most Mentioned
price
7
fuel
3
scam
3
cost
3
payment
3
airport
3
via verde
2
BMW
2
pictures
2
review
2
Featured Review
★
November 3, 2024
Original
Waited for 60 minutes to pick up a preordered car. Staff very unfriendly: she claimed that I only waited for 20 minutes, told me next time I should come when it's less busy and that I should be happy I get a car at all. Last time I go to SIXT.
Featured Review
★★
September 25, 2024
Original
Long waiting time for pick up the car. I'm waited more than half our before the procedure started (Only 1 other client with clarification issue was in the entry room). Necessary no consider additional fee for electronic device if using highway. In office was explained only if use "via verde", but in fact other gates were also considered.
Featured Review
★★
September 5, 2024
Original
SCAM This location, staff and everyone was really nice but at the end of the rent, I got charged more than 900 euro for damage or lost I didn't even make. if you look at the picture I uploaded they even charged missing bolt and tire. Tire condition was about to get replaced from the pick up seemed like only 10% of it left and it was stinky. I didn't expect this would happen from SIXT. Based on reviews seems like this location is fine but if you see any reviews from the Portugal airport TOO many people are experiencing the same. If you have to rent a car, return at this location. I returned my car at Faro airport. I am giving 2 stars since I believe it is not entirely this location's issue. I have no reason to lie the damage wasn't on me since my credit card company will cover it but this is just not right and killing overall business and even image of Portugal. I don't want anyone to experience this again this is just not right.
1 found this helpful
Featured Review
★★★★★
August 29, 2024
Original
We had a great experience with Sixt's service. Rui Martens was always available to assist us promptly and was very courteous. His service was outstanding, and we could always rely on him. The handover went smoothly, and our nearly brand-new car worked perfectly. We were even able to drop off the car at a different location. Many thanks for the excellent service! We will happily rent a car there again anytime. Thank you, Rui, for being so accommodating and friendly!
1 found this helpful
Featured Review
★★★★★
August 27, 2024
Original
Julia/ Ana and Pedro are exceptional staff! They were very welcoming and helpful, car rental has never been this easy with their guide. Thanks so much!
Featured Review
★★★★★
August 20, 2024
Original
Great service ! Rui Martins is an excelent guy, and changes a cold hearted service into a human personal one. He really tried to give me the best deal and made feel like I had a personal consultant for anything I needed with my car. Amazing guy! Thank you!
1 found this helpful
Featured Review
★★★★★
August 18, 2024
Original
I would like to extend my highest praise to Mr. Martins, who resolved the rental issue for me on August 9. Thanks to his thoroughness and kindness, my wife and I were able to continue and enjoy our journey on the Douro River for the rest of the day. Thank you, Mr. Rui; I truly appreciate it. It was an unforgettable experience and a valuable lesson for me.
1 found this helpful
Featured Review
★★
July 22, 2024
Original
Very nice service and kind workers. But the system was down and it took 1 hour to process 4 people in front of us. They were very kind during that process which I appreciated. With that said; I reserved a bmw 1 series or similar. They said they didn't have one (I saw it sitting right there), then said they "upgraded" me to an Audi Q2 (which is not an upgrade). I paid extra for the 1 series and to be lied to about an upgrade and its availability leaves me with 2 stars.
★★★★★
November 12, 2024
Original
Although we didnt know this rental company, it was a good surprise, good service, it was very fast to pick up at the airport agency and to return it to the center agency. We have no problem.
★
November 11, 2024
Original
AVOID!!! Rui messaged me via Whatsapp to convince me to pre-pay for the fuel after I had declined this option in the showroom. He lied to me by telling me that I will only be charged for the fuel I used not a full tank (this is not the company policy it turns out). Its been more than 2x month now and I still havent received a refund. Sixt customer services have not even responded to our claim.
★★★★★
Local Guide
November 10, 2024
Original
We had a great experience here - got our car in 15min and return was easy. Staff was friendly, spoke good English and car was clean. Nothing to complain about on our end !
★
November 8, 2024
Original
★
November 8, 2024
Original
First, I was provided with a faulty Renault Arkana instead of the reserved Mini Cooper. Then, they replaced it with a T-Roc. I was, of course, pleased, and everything went wonderfully. I even wanted to leave a positive review. Before the rental started, I was informed that using the Via Verde toll road with the transponder installed in the car would incur additional charges, which I agreed to, as it s convenient to drive through and pay later. Two weeks after the rental ended (I was already in another country), Sixt attempted to charge my bank account for the toll charges. My bank, Revolut, flagged the transaction as potentially fraudulent and blocked it. I contacted support, and they responded, We can t retry the transaction. Your bank is at fault. You ll be contacted, please wait. Here s the message I received: At this point, you should expect to receive a notification with all the payment instructions for these failed debit tolls. Since then, support hasn t replied, and I still haven t been contacted for payment, which worries me because I genuinely want to settle my toll charges. If you plan on renting a car here with a Via Verde transponder, I advise against it. You may simply not be able to pay for it afterward. It s very odd that in this digital age, the company cannot issue a straightforward payment request. So, one star rating for this payment service. If youll contact with me and Ill pay for the Via Verde, Ill change my feedback.
★★★★★
November 8, 2024
Original
We arrived in Lisboa to return our Sixt BMW Rent a Car. We want to Commend Pedro Esteves (Fleet Support) for translating for us and guiding us to our hotel destination! We had problems with our phone service and he was a god sent!!
★★★★★
November 8, 2024
Original
I will try to balance de negative reviews. My experience with Sixt in Lisbon was very good. A very warm welcome, the check in was easy. The helped carrying the suitcases. They verified and took pictures of the car. Made me sign for it and I was off. Very good experience.
★★★★
Local Guide
November 8, 2024
Original
Very nice staff. Fast processing and clean new cars. Noticed too late that the car wasnt 100% full.
Translation
Sehr nettes Personal.Schnelle Abwicklung und saubere neue Autos. Zu spat aufgefallen, dass das Auto nicht zu 100 % voll getankt war.
★
Local Guide
October 25, 2024
Original
They will lie to you about the fuel plan, then they will tell you that they did not. I suggest looking for a more reputable car rental company.
★
Local Guide
October 25, 2024
Original
★
Local Guide
October 25, 2024
Original
Be careful with this place. My final invoice included fees that shouldnt be there. They may scam you as well.
★★★★★
October 25, 2024
Original
★
October 18, 2024
Original
★
October 18, 2024
Original
Warning - rip -off! See reviews on Trustpilot! We had to wait 2 hours for the car even though 3 counters were occupied. There was no excuse. Then we got a manual car even though we reserved the automatic. Daher mussten wir noch langer warten bis ein Automatikwagen verfugbar war. Am Schalter erklarte uns die Dame sie wurde die Kreditkarte mit 82 belasten. Wir fragten warum, da wir bereits alle Leistungen, die wir haben wollten, uber den ADAC-Mietwagenservice gezahlt haben. We didnt understand it and asked if it was a deposit. She confirmed this. In der Abschlussrechnung wurden Leistungen abgezogen, die wir gar nicht haben wollten. We therefore contacted Sixt. But Sixt Lisbon thought it was completely okay to cheat customers. We have not received anything refunded and therefore feel cheated on the money. We can only warn. Unfortunately, we did not look at the reviews on Trustpilot beforehand. There, this procedure is also described by other customers as common practice. Never again!
Translation
Warnung - Abzocke! Siehe Bewertungen auf Trustpilot! Wir mussten 2 Stunden auf das Auto warten, obwohl 3 Schalter besetzt waren. Es gab keine Entschuldigung. Dann haben wir einen Schaltwagen bekommen, obwohl wir Automatik reserviert haben. Daher mussten wir noch langer warten bis ein Automatikwagen verfugbar war. Am Schalter erklarte uns die Dame sie wurde die Kreditkarte mit 82 belasten. Wir fragten warum, da wir bereits alle Leistungen, die wir haben wollten, uber den ADAC-Mietwagenservice gezahlt haben. Wir haben es nicht verstanden und fragten, ob es eine Kaution sei. Sie bestatigte dies. In der Abschlussrechnung wurden Leistungen abgezogen, die wir gar nicht haben wollten. Wir haben daher an Sixt gewandt. Sixt Lissabon fand es aber vollig in Ordnung Kunden zu betrugen. Wir haben nichts erstattet bekommen und fuhlen uns daher um das Geld betrogen. Wir konnen nur warnen. Leider haben wir uns vorher die Bewertungen auf Trustpilot nicht angesehen. Dort wird dieses Vorgehen auch von anderen Kunden als gangige Praxis beschrieben. Niemals wieder!
★
Local Guide
October 15, 2024
Original
As other reviews say - TOTAL SCAM going on here. They will charge you for things you miss in the inspection. I got charged for some catches in the boot, which I couldnt possibly have noticed in the inspection. Also the vehicle was covered in scratches, then they charged me for a scratch I didnt do, but then there were so many already listed it was so easily missed. Choose another rental company - something dodgy going on here.
★
October 15, 2024
Original
Just like the other reviews, this depot seemed nice. On returning to Faro they ve made up false damage. A tiny imperfection on the boot that you d never be able to spot in the dim lighting of the Lisbon depot. So i reckon they re in on the scam.
★
October 15, 2024
Original
We tried to book a car in advance, but unfortunately they started changing our order several times and doubled the price until the day came when we needed the car...
★★★★
Local Guide
October 15, 2024
Original
Friendly staff, efficient rental recovery, just on the way back he didnt have the car we had reserved. Remember to book in advance as they dont have many cars.
★★★★
Local Guide
October 15, 2024
Original
Reading the reviews here I got a little worried. But it was the only rental store I found nearby that was open on Saturday and Sunday. In the end my experience was reasonable. It took me 40 minutes between the scheduled time and picking up the car from the store. And the only thing I dispute was a charge of 28.14 euros as toll cost, and at the time of rental I asked about it and the attendant said that the via verde was already included in the price. So this part was poorly explained. They didnt charge me anything for scratches, dents or anything like that. But I picked up and returned the car to the same location, perhaps if I had returned it to another location there would have been a problem like they are reporting here.
Translation
Lendo as avaliacoes aqui fiquei com um pouco de receio. Mas foi a unica locadora que achei por perto e que abria sabado e domingo. No final das contas minha experiencia foi razoavel. Demorei 40 minutos entre o horario marcado e a retirada do carro da loja. E a unica coisa que eu contesto foi uma cobranca de 28,14 euros como custo de pedagio , sendo que no momento da locacao eu perguntei sobre isso e a atendente disse que o via verde ja constava no preco. Entao essa parte ficou mal explicada. Nao me cobraram nada por arranhoes, amassados ou coisa do tipo. Mas eu retirei e devolvi o carro no mesmo local, talvez se tivesse devolvido em outro teria tido algum problema como estao relatando aqui.
★★
October 15, 2024
Original
Get ready to stand in line for about 90minutes if not more. There is no order or real service. No difference if youve booked your car in advance, youll be standing in line like any other walki-in. Only 2 out of 4 desks were open and even with a long line of people they didnt seem to bother to open another one. Disappointing.
★★★★
Local Guide
October 15, 2024
Original
The SIXT branch in Lisbon Centro/Estefania has received very positive reviews. Many customers highlight excellent customer service. Customers also appreciate the quality of the vehicles and the flexibility offered by SIXT, such as the ability to return the car outside of opening hours and the ease of modifying or canceling reservations at no additional cost. They need to improve the cleaning of cars.
Translation
A filial da SIXT em Lisboa Centro/Estefania tem recebido avaliacoes bastante positivas. Muitos clientes destacam o excelente atendimento ao cliente. Os clientes tambem apreciam a qualidade dos veiculos e a flexibilidade oferecida pela SIXT, como a possibilidade de devolver o carro fora do horario de funcionamento e a facilidade de modificar ou cancelar reservas sem custo adicional. Precisam melhorar a limpeza dos carros.
★★★★★
Local Guide
October 15, 2024
Original
Very attentive service provided by Mr. Rui
Translation
Atendimento muito atencioso prestado pelo Sr. Rui
★★★★★
Local Guide
October 15, 2024
Original
Smiling welcome and exchanges in perfect French. Joao M. is a person involved in his work and wants to do the best for his clients. I highly recommend this brand and Joao. Bravo and above all THANK YOU
Translation
Accueil souriant et echanges dans un parfait francais. Joao M. est une personne impliquee dans son travail et souhaite faire au mieux pour ses clients. Je recommande vivement cet enseigne et Joao. Bravo et surtout MERCI
★★★★★
October 15, 2024
Original
We were so well received and advised. Impeccable, new car, we even had the luxury of choosing the model.
Translation
Nous avons ete si bien accueilli et conseille. Voiture impeccable, neuve, nous avons meme eu le luxe de choisir le modele.
★★★★★
Local Guide
October 15, 2024
Original
Much cheaper and quicker than renting at the airport. 12 euros and 15min user ride from the airport
★★★★★
Local Guide
September 15, 2024
Original
New station, very beautiful and with excellent service. Good, clean cars. I recommend car rental at Sixt Estefania.
Translation
Estacao nova, muito bonita e com excelente atendimento. Carros bons e limpos. Recomendo o aluguer de viaturas na Sixt Estefania.
1 helpful
★
Local Guide
September 15, 2024
Original
Unbelievably slow service. We waited in line for an two hours with 5-6 persons ahead of us.
★★★★★
September 15, 2024
Original
5 star service!! I highly recommend this station I would like to express my gratitude to Julia and Pedro for the exceptional service I received. Both were extremely friendly, helpful and demonstrated admirable professionalism. Despite the delay, your warm welcome made all the difference, making the experience much more pleasant. I want to give special thanks to Julia for her valuable tourism tips. Your recommendations further enriched my trip and showed how dedicated you are to providing the best possible experience for your customers. Furthermore, I highlight the importance of opting for comprehensive insurance. I know that, at first glance, it may seem like an extra expense, but I can guarantee that it is an investment in your peace of mind during your vacation. In the end, you will be paying for peace of mind, and that is priceless. Congratulations on the excellent work, Julia and Pedro!
Translation
Atendimento 5 estrelas!! Super recomendo esta estacao Gostaria de expressar minha gratidao a Julia e ao Pedro pelo atendimento excepcional que recebi. Ambos foram extremamente simpaticos, prestativos e demonstraram um profissionalismo admiravel. Apesar da demora, o acolhimento caloroso de voces fez toda a diferenca, tornando a experiencia muito mais agradavel. Quero fazer um agradecimento especial a Julia pelas valiosas dicas de turismo. Suas recomendacoes enriqueceram ainda mais minha viagem e mostraram o quanto voce esta dedicada em proporcionar a melhor experiencia possivel aos clientes. Alem disso, destaco a importancia de optar pelo seguro completo. Sei que, a primeira vista, pode parecer uma despesa extra, mas posso garantir que e um investimento na sua paz de espirito durante as ferias. No final, voce estara pagando por tranquilidade, e isso nao tem preco. Parabens pelo excelente trabalho, Julia e Pedro!
★★
Local Guide
September 15, 2024
Original
Didnt get the car i wanted. Waited very long, double payment. And not being honest with the fuel when returning the car.
★★★★★
Local Guide
September 15, 2024
Original
Nice staff, Ruy was very friendly and helpful.
★★★★★
September 15, 2024
Original
Sixt provided us with the best car rental service imaginable. We worked with Joao to make the reservation, and he was professional and helpful. Julia checked us in the next day and was just as professional and helpful. I recommend Sixt when renting a car in Lisbon!
★★★★★
Local Guide
September 15, 2024
Original
We would like to thank you for a great service , especially Joao Martins. You are very professional and friendly employee, the great example how professionals work. All the best , Stanislav and Kristina
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