Turisprime Rent a Car in Loures

Rude , unclear, lots of surprises and extra costs at the counter. I had to give 3 different deposits, charges that were never mentioned while booking. Extra star because the car was totally fine.

Worst customer service ever! Arrived to Lisbon with 2 hours delay. Got to the platform to wait for the comute van around 19, waited 30min with no sign of any van to pick us up. Started calling them over and over again, no answer. Then realised that actually the close at 20, which is unique for my experience with car rentals. Few minutes before 20 the van came and the guy told us our reservation was cancelled!!! How come our reservation was cancelled with no notice. We were left with no car, we had to rent last minute for 10 times more money for 3 days and waste one holiday to return to the airport and get new car from another more decent company. Don't choose this guys, worst customer service ever.

If you want to rent a car in Portugal, do yourself a favor and stay away from this horrible company!!! Disgraceful service and filthy car.

We arrived at the airport with 30min delay, waited 30min the shuttle, called several time, no answer, then took a cab to the garage to saw it closed...... We had to came back the next day to see a lady telling us we should be aware the garage closed at 8pm.... please tell me HOW? It says 12am on Google maps and they never sent us a message upon our arrival And the lady threatening us to cancel our reservation if we are not happy... perfect customer service - keep it this way

Awful awful rude staff. We booked a rental car with my name as the main driver. Our joint bank account card has my husband's name on it. In the small print it says the client's card will be locked. This is what I overlooked - despite my husband being the client as well. So they wanted to charge me EUR368 to make my husband the named driver. Of course we said no. This is how these cheap rental companies make their money. They find any minor detail to rip you off. The lack of empathy is another level. Computer says no and that's it. We have rented cars in Greece, Turkey, France, Germany, USA etc and we have never had a problem. Want to change the named driver? No problem! Want to joint account? No problem. I will never use this company again. Not until they join the modern world and I will tell all my family who come here regularly to see my parents not to use this company.

I strongly advise against renting a car from this company. We rented a car for 3 days using a debit card, and a deposit of EUR200 was taken. After returning the car, we received a refund a few days later, but only for the rental amount, not the deposit. The deposit amount was three times the rental fee. To this day, we have received no response to emails or phone calls. There is no contact at all. The intermediary through which we booked the rental denies any responsibility and asks us to contact the rental company, which is unreachable. Do not use this company. I definitely do not recommend it.

Turisprime Rent a Car offers a reliable and customer-friendly car rental experience. During our first booking, we received a smaller category vehicle due to availability issues. However, on our second booking, they allowed us to choose the vehicle we wanted, which was a great gesture. The staff is very polite and accommodating. For our second rental, we were supposed to return the car on Sunday night, but we brought it back on Monday morning when they opened, and they didn't charge us extra. Overall, Turisprime Rent a Car provides excellent service, and I would recommend them for their flexibility and courteous staff.

Had a horrible experience with this company. You get what you pay for. Upon arriving to the airport, we had to wait 30 mins to get picked up even when I informed them of our flight number. When trying to call, was only able to reach someone after the 5th try. Car was reserved for 19:00H however due to the delay in pick up we finally got the car well after the original booking. Upon seeing the condition of the car, you can already tell that they are not well maintained, since there were numerous scratches. I had 3rd party insurance, and based on previous car rental experiences, you get escorted to your car and you go together with a representative over all the damages for documentation. This was NOT the case! Upon returning the car, there was an accident on the highway which resulted in a delay of returning the vehicle. I tried calling again the airport office, however AGAIN no answer! We finally arrived at the drop off location, however there was a guest ahead if us who had some credit card issues. This further delayed the return process and in the end they charged us 1 EXTRA DAY!! Not only that, since we didn't notice a small scratch on the rim, they had the nerve to charge us EUR450,50!!! They're excuse was that they would have to change the while rim which is total B.S. since you can tell no damages have been ever repaired. I have Emailed them addressing the issues and they have yet to reply. Overall this has been a lesson never to book with such an incompetent company. You get what you pay for, and I would have gladly paid more to get a more reliable and customer oriented company. Do yourself a favor and save yourself not only nerves but also money and book somewhere else!