Luz Ocean Drive in Luz

The worst company you will ever deal with - they gave me 3 cars - 2 were not fit for purpose (and I was transporting children around on holiday) and the last car was not 7 seats as I had ordered so I was making multiple trips to transport everyone around and pay for taxis - then they had the audacity to charge me PS3K for excess for some scratches. Terrible company.

Booked a car and it was delivered to the hotel (Fiat hybrid)

Easy rental. We needed a seven passenger van because we had family visiting. The van was perfect for us and they even delivered and picked up the van from our house. Very reasonable price. We will absolutely rent again. We have used eurocar in Portimao but had trouble with larger vehicles when we had five people or more. Cars were always to small.

Rented a car back in September. Process was very straight forward. Called the company on arrival. Staff arrived not long after. Completed the paperwork and was shown to the car. Car was brand new with very little mileage. Had no problems in returning the vehicle. Staff where very friendly and I wouldn't hesitate to use this company again. Only query I have was a recent transaction on my credit card statement a few months after rental that I don't recall. An email to explain what the charge is for would be appreciated but as I have read in another review charges can be made months after booking. Tolls I believe where included in the booking and I paid for this separately. Thank You

Do NOT hire from here. A tin shack in the middle of a parking lot. The rudest customer service I have ever experienced. Un equiped and just so not worth the hassle. Spend a few more PS"s and go to Sixt or Guerin on the other side of the airport. They left us without a car and we had a toddler. Honestly have never been through anything so troubling in my life. AVOID AT ALL COSTS.

Price seemed a bit high in our opinion (EUR150 for a medium sized automatic car for 1 day) but we wanted to drive to different beaches and decided it wasn't worth missing out on. The staff seemed nice and accommodating (until they weren't). We received the car with 1/4 tank of petrol and filled it up full thinking we would be reimbursed for any extra petrol (this is the experience that I have had with other major rental companies in the States). Upon returning the car, I asked about how they do petrol refunds and immediately they became agitated and argumentative saying that they do not and nor do any other car companies. After a short exchange they continued speaking to me rudely and I had to ask them to please stop speaking to me as the argument wasn't worth the extra EUR40 in free petrol they got from me. Moral of the story -- don't be surprised if the staff are rude to you and don't be nice and put in more gas than was in the car when you got it.

We rented a car for 2 days and we had a good experience with them. They were in time, professional, clean and good car, I would recommend them. We took the fully insurance option which gave us the possibility to take the car without a credit card.

Very rude staff!! They open at 9am but wouldn't come in until 930 on the day of my rental. I said I needed the car at 9 they said they could come in at 830am but it would cost an additional EUR20. I returned the vehicle in perfect condition, on time but with beach sand on the mats. That's it, no stains, in perfect condition, a 24hr rental in a beach town. Of course there's going to be a bit of sand. They said that vacuuming sand is very difficult and both the young lady and the manager were very rude to me saying that was "disrespectful". I was shocked. This is a business, not personal. It's not about respect returning a car with some sand in it. They charged me a EUR50 cleaning fee!!! That's almost half of the entire 24 hr rental. Even when I offered to take the vehicle to a cleaning spot they said I would have to pay an extra day's rental. Walked out of there with my heart racing and feeling bullied. Very upset!! Terrible, rude, unprofessional staff hugely lacking in customer service skills or concern. Find another rental agency that values your business and treats you with courtesy.