Sixt Rent a Car in Maia

Julia, at the front desk, was an angel in Sixt employee form! She was so patient and kind with my wife and I, and helped us upgrade our car to a better model, and choose the right insurance so we had peace of mind during our trip. She also gave us excellent recommendations of things to do and places to see on our anniversary trip. As an added benefit, she speaks perfect English, which is great because my Portuguese leaves a lot to be desired. We highly recommend renting from this location, it's very conveniently found inside the airport, and then a shuttle takes you to the car pick up. We rented a Mercedes CLA and it has been fantastic so far, on our 3 week long trip around Portugal and Spain.

Fantastic experience with Sixt! Picked up my rental car yesterday, and i was provided outstanding service - friendly, efficient, and helpful. The whole process was smooth, and the car was in perfect condition. Highly recommend!

SCAMMERS, BEWARE I've booked with Sixt in many different countries and never had any issues, until booking a car at this location. I booked a car from Sept 9-12, when I picked up the car the gas tank was only filled half way. So when I returned the car, I only refueled it half way as when I got it. The day of returning, I got a 93EUR charge. After inquiring why I received the charge, they informed me that it was a refueling fee. Even after sending them photos with time stamps for when I picked up the car, and returning it, they said it's in their system that the car had a full tank when I picked it up and because I didn't fully refuel the car, that I had to be charged and they wouldn't be able to remove the charge. Absolutely absurd considering I provided all the evidence necessary. In addition, when I received the car, it already had multiple damages around the body, but also on all the rims there were already scratches and abrasions. I made the mistake of taking pictures of the car body but not the rims thinking it wouldn't be a problem. Turns out they're now saying there's new rim scratches, that will require servicing to fix and will charge me 200EUR to repair. Clearly they're just pocketing that money because they didn't fix any of the other scratches that were on the rims or the body when I picked up the car. Shady location - looking for any reason to charge you extra and make some money off of you. Save yourself the trouble of dealing with this post vacation and book somewhere else. Seems a lot of people are experiencing the exact same issue with fake claims of damage and being charged from this location. AVOID

Everything good, for now. Picking up was no problem, the car was nice. Returning the car was quick and nice. Shuttle bus worked perfectly. Beware that there is two Sixt close to the airport. Kids seat expensive. Deposit still needs to be recieved back, after a few days.

We're do I begin? Booked a small SUV 8 months prior to our holiday. 19th August we arrive 11am and start the hire agreement, the agent tells me we have a Ford Puma and points to a grey one in the holding bay, confirms the rental dates and takes my licence, passport & credit card numbers I say to him I am glad it is not a VW as I work for them and drive VW's all the time so it is nice to drive something different. We get to the point we're he is just reaching for the ipad to sign the agreement when something catches his eye as he looked toward the bottom of his PC screen and announced oh you have a VW.... why? He tells me the Puma has run out of contract and can't use it. He then offers me a EUR600 upgrade to his only spare vehicle, a Mercedes A class. Really, how convenient, which is turned down, so he then transferred all my details onto the VW T Cross tried to sell me full insurance which I already had he then tried to tell me mine wasn't good enough yet it covered everything he mentioned. He then dismissed us, so we stood outside for 40 minutes waiting for this VW to move along the queue from the returns side, through the wash bay and over to the handover side, in that time ahead of this VW in the return queue and through the wash came a Ford Puma, a Seat Arona and a Renault Captur, I don't understand why we were not given one of these 3 vehicles all ahead of the VW all went to the parking bays and sat there. When we asked that question, the agent oddly struggled now with English but had enough to mention change of vehicle fees. More annoyingly as we left the initial Ford Puma the one that had the contract end so can't be used was having cases put in the boot, so I guess that was a lie so he could get me into a VW knowing I didn't really want one opening up an opertunity for an extra EUR600 which will be why I didn't get the offer on the other 3 vehicles. The vehicle itself was clean, but gear selection was difficult, and on the motorway, the gear knob and boot came off in my hand changing from 3rd to 4th pretty dangerous that! As we got closer to Porto the traffic built up and we were then changing between 1st and 2nd selection got worse and worse eventually coming toward junction 1 vehicle would not select 1st at all as I tried 2nd the gear knob yet again came completely off in my hand leaving just the metal shifting stick. At this point I decided with 2hrs plus dive ahead of me this VW is going back, unfortunately I had only 2nd so I struggled to get over and onto the junction one slip back to the airport now in the right hand lane traffic started to move I tried 1st again and it went in.... BUT there was a beep and the reverse camera came on, a guick look at the section gate told me it was not over by my knee (reverse) but in the gate for 1st gear and was stuck in this position on a very busy A28 and junction 1 just 11 minutes from Porto, we had driven this car a mere 18 minutes from the rental office. I managed to get it out of reverse by putting foot on brake hard and lifting clutch quickly stalling it violently which made the gear shift pop backwards into neutral using 2nd I crept off the carage way onto the hard shoulder. That was roughly just gone 12 in the afternoon, approximately 15 phone calls to both sixt and driver assistance every time the road A28, t pinpointed junction 1 and direction of travel given we sat for 6 hours on the side of the road, one of us a diabetic, no water, no food, no toilet each time my wife called in tears they put her on hold up to 25 minutes then cut you off. Great service, a police car stopped twice the 2 nd time he was annoyed that sixt have left us in such a dangerous position we handed him the phone as my wife was yet again talking to driver assistance he stood there on hold for 5 minutes gave us the phone back and told us tell them next time I pass I will take you to the airport and dprak to them I will also get this car towed. SEVEN HOURS this ordeal took and we were 18 minutes from the rental office. Shocking service. The only care was for thier property in the end.

Pure scam, swindle and cheeky staff, inventing scratches and making you pay already existing damages... simply because you haven't bought the insurance they suggest !!! Google comments are true. It's scamming at random ! Run away from "Sixt" JAPrac Rent-a-Car Porto Airport and simply don't take the risk ! Am struggling to be reimbursed (around 340.00 EUR !!!) for so-called damages that were already existing before pick up of car (see pics attached to this comment). We had taken pics of damages on the day of the pick up. Surprisingly, no staff was available to check the car with us at pick up... Not the usual Sixt procedure! Terrible experience at the end of what could have been a very nice family vacation if we had not met people of "Sixt" JAPrac Rent-a-Car Porto Airport! No need for Joana, Paloma or any chatbot to reply here! I know your answer already. How long will such fraud still last? Will Sixt Group at Zugspitzstrasse 1 in Pullach, Germany still endorse these fraudulous methods at Porto Airport in the next weeks, months or in the long future?

I'd rented a car in Lisbon (a painful 1.5-hour process) that was delivered absolutely filthy to the point where it was difficult to see minor scratches. The car failed after two days (Sixt charged me for the tow truck!). I exchanged the car in Porto. It had been driven through rain and the employee wrote up the now-more-prominent scratches on the front right wheel. This resulted in Sixt charging me over $400, including for "loss of use" (but they don't have to reimburse me for "loss of use" when they rent me a defective vehicle?).

The experience between me and some people might be different. For us, our experience was good. We rented a dacia car for 1 day. We picked it up at the airport and returned to the same location. The price was OK. We booked and paid it online. They will need your credit card when you check in for the car. The staff is nice and friendly. I advise you to take many pictures and videos from the car to avoid false accusations after using it. Good luck and thank you, Sixth.