Record go Mobility - Oporto in Moreira

I always enjoy renting at RecordGo in Porto. They have a very good service, they speak excellent English, and their prices are pretty good. I always get the full coverage for insurance as it protects you while driving. The only recommendation I can give is that there should be a phone number to call or an online app that can change your reservation. Right now you need to cancel the reservation and then make a new one if you change the date you want to pick up the car. Using the phone to try to do this is impossible.

From the booking process through their website to the delivery of the car, everything was without a problem. Bought including insurance for a solid price. I already noticed the negative reviews and said that some people just didn't understand the deposit system. They want a EUR100 deposit for tolls and EUR100 for fuel. We deliberately counted the tolls on the highways and we definitely did not go over EUR100. Likewise, when handing it over, I filled up a full tank at the very nearest gas station and had a receipt printed, which I also presented when handing the car over. The worker confirmed to me that everything is fine and that he will return the deposits to me within 2 working days. By the way, we received the car quite dirty and returned it much cleaner than it was handed over to us. Even the light for oil service was on immediately but the worker told us that it's okay to keep an eye on the oil temperature and it will be okay.. The problem didn't arise until a few days after handing it in, when the bank informed me that they were returning EUR24, which is roughly EUR100 less than they should have. I assume they returned the unused toll deposit and kept the fuel deposit even though I followed exactly as the company required in the terms and conditions. I will wait a few more days and then take legal action with the European consumer protection institutions. If the situation is resolved I will change the rating.

One of the worst experiences in my life! Very cheap offers on the internet but a lot of hidden costs ( advice: go with primary car rental Europcar or similar). THEY DONT WANT TO GIVE ME THE MONEY FOR THE FUEL! I LEFT THE CAR WITH A FULL TANK AND THEY DONT GIVE ME BACK THE 100EUR FUEL DEPOSIT

I am disappointed with the customer support of Portuguese representative of RecordGo. I had very nice experience in past in Spain and, therefore, assumed that similar service should be all around Europe. Unfortunately, it was not the case. The pickup/dropdown is relatively quick and the front desk people were friendly. However, the pain came with the deposit return. People are not responding emails nor picking up landlines, if they do - they are rude and not consecutive: one person says something that contradict another. Extremely dissatisfied. Deposit was withdrawn within second from my card, but to return it you have to fight waiting for more than 10 business days. It's 15 business days passed, but I am still awaiting for the toll's recipe and the reply from customer service UPD: lowered rating to 1 star because I found in the ultimate invoice double charging for the extras, that have been already paid online. Will change it back to 2 stars when I receive money back

Though I saw a lot of negative comments, I did have a good experience with record go Porto airport branch. During pick up, the staff were nice and spoke fluent English, as a foreigner who cannot speak Portuguese, I didn't encounter any difficulty in communication. I reserved a VW polo, the staff recommended seat Ibiza but still allowed me to choose what to have. I can tell both cars are new, and at the end I picked VW polo with only 3000km millage. The car was clean and I did have a good journey with it. The staff clearly explained and I fully understand I was being charged for EUR200, EUR100 would be refunded with full tank gas while drop off and EUR100 was being hold for toll fee. At then end, I immediately got EUR100 refunded while drop off and later the remains from the toll fee was being returned after 2 weeks. Although it's a bit inconvenient, I think it's reasonable as it does take time to get the bill from the toll service. It would be nicer if recordgo can send the breakdown to the customer. The staff I met during drop off was also nice, with fluent English and once again reassured me the deposit will be refunded. They quickly arranged a shuttle back to the airport and the driver was super nice too! I used recordgo twice, Madrid and Porto, both with good experience. I do recommend and will use it again.

On 9th July, I collected a car from Porto Airport for a business trip to Vila Flor. After only one hour of driving, the back tyre exploded, causing the car to become unstable and unsafe to drive, putting my life at serious risk. I contacted Record Go support and was advised to either wait approximately 2 hours for a car to pick me up and drive me back to Porto Airport to get another car or to repair the tyre myself, keep the receipt, and claim the reimbursement when returning the car. As this was a business trip, I had appointments with estate agents to visit two properties on behalf of a client. Due to the tyre issue, I spent time finding a place to replace the tyre with a brand new one, causing a 2-hour delay and resulting in me missing one of my appointments. Upon returning the car, I was assured that the cost of the tyre would be reimbursed within 10 working days. However, when I contacted Record Go support team via email, they refused to reimburse me, dishonestly claiming that I had not contacted them prior to replacing the tyre. Why would I spend money and replace a tyre for a vehicle that is not mine? Despite having photo and video evidence of my contact with them, they continue to lie and insist that I replaced the tyre without their authorization. Avoid these scammers at all costs. A company that neglects basic safety and car maintenance, putting the lives of their customers at risk, and then refuses to take responsibility, should not be allowed to exist. If you value your safety and that of your family, stay away from Record Go. I am taking legal action against their dishonest behavior.

I had a horrible experience with Record Go that almost led to a serious accident due to their negligence. I rented a car that was not properly maintained, resulting in a tyre issue. I contacted their roadside assistance multiple times, as confirmed by my call logs, and was instructed to replace the tyre and keep the proof of payment for a refund. Despite their assurances, both over the phone and in person when returning the car, I have not been reimbursed. Record Go falsely claims that I never contacted them and refuses to honor their commitment. Their dishonest tactics and refusal to take responsibility are alarming. Not only did they fail to maintain the vehicle properly, putting my safety at risk, but they also charged me for comprehensive insurance that was utterly useless. If you value your safety and the safety of your family, stay away from this company. I am taking legal action against Record Go for their dishonest behavior. Record Go's negligence and dishonesty are unacceptable.

No issues, fast pickup and drop off, got a Fiat Panda instead of a 500, which was a bummer, but having an ugly car does have its advantages, nobody tries to steal it, or pays you any attention. There are some additional withheld funds in Portugal for gas and for the electronic toll meter, which was a bit confusing when we got back home as there were a number of adjustments to the bill. In the end everything was fine, but it takes a while for the rebates to come through. The cost of the rental was PS96 for 8 days, but the charge on my card was PS261.63 with a subsequent rebate of PS83.97, an additional charge of PS14.98, and another rebate some days later. In any case the total cost came to PS125 (we returned the car full) so the different should just be tolls, which seems about right because the cash tolls in Spain were quite a lot.