Europcar Portugal - Sede in Paco de Arcos

I rented cars with the company twice, the first time there was no problem, they were excellent from booking, car, service and return. However, the second time, 01/19/24, after having already delivered the car, they debited the amount already paid again, and since then I have been sending emails and demanding responses via the website, and nothing. Almost 40 days to wait..

Beautiful

I spent 3 years being threatened with court over 20 in administration costs, look at the point this multi-million dollar car rental company has reached... The President of Europcar must really feel very ashamed to know that Europcar employees have been begging 20 from a customer for 3 years... For obvious reasons I do not recommend this car rental company to anyone....

Very nice people

Dont want to write down any scratches in advance that are there! and then cash in, cheekily

Spectacular

Shameful! The way this company treats customers, leaving two people destitute on an island they dont know with no way to get around despite having paid for a car rental under the pretext of not having a credit card, despite having made me available to pay a deposit with the debit card, knowing that there was a lack of vehicles on the market, they refused to help and did not return the money (easy profit). I was lucky that other people were available to help. I will make a point of reporting this situation to as many people as possible so that they know what company this is.

Very bad. 2 months to return the money for diesel

Company without the slightest respect for the customer. Customer support service without comments (1 contact on 29/06 today 18/8 and more than 29 emails and many more phone calls the problem is not resolved). They removed the toll amount from my card on July 18th and today, August 18th, they still havent settled the debt I have with Asceni. This service is regrettable.

The worst rent a car on the market, if you receive a parking fine of 20 abroad you will pay 65 in total because these fraudsters charge 45 in administrative fees for you to resend an email, true thieves.

If I could give negative stars, I would. I rented a car in the name of my company from the 2nd to the 7th of November 2020, they took the deposit on the 11th. They only issued the invoice on the 18th of December, after I asked for it dozens of times by email, as I needed the invoice and to make payment to enter the November accounts. They issued the invoice, withdrew the payment and deposit without even seeing it!!!!!!! No one responds to emails, there is no supervisor to answer the phone, I have already filed a complaint with DECO, ASAE and I will move forward legally!!!!! SHAME!!!!!

Cool service

Attention, be careful Having rented an all-inclusive vehicle from my travel agency (Kayseri Erkilet Airport) with insurance and no excess (the price being higher for that reason), delivery after the hour (the flight always arrives with the car rental closed, hence if you pay more), personal accident insurance included, vehicle pick-up in Kayseri and delivery to Izmir airport, with no km limit, with GPS included, we are faced with the following situations upon arrival: 1 Everything was closed and finding the agent was complicated (we are talking at 11 pm), because no one was waiting for us, having had the local help of a guide who called and the person who ended up transporting us from the airport appeared. to the Europcar stand, which is about 15 minutes away. 2 This is where the whole complication started. As soon as they verified the voucher, they started by presenting us with a rental document with contractual changes in everything; a) They wanted us to pay extra insurance because we had done the same thing at the agency and had to get another one locally. They wanted us to take out, in addition to what we already had, insurance for glass breakage, headlights and tires, completion plus 236.00. Having refused, I spoke to my agent who, in exchange for a conversation and after much enjoyment and lack of professionalism from those present, decided to contact Europcar the next day to resolve the problem. Even the delivery of the car in Izmir would have to be paid separately when it was already included in the price. b) They made us pay for this same insurance otherwise we wouldnt get out of there. Furthermore, they made us sign the contract with clauses in Turkish for which we had no explanation (they only said that everything would be resolved the next day). c) As for the GPS, it was not included. If we wanted it we would have to pay another 63.72. Obviously we didnt bring it and I can say that we did well with Maps.me, offline. d) The explanation of the car was like nothing. Dirty car inside, no water to wash the windows and the trunk has problems. e) Then, to finalize before departure, we still had to pay the deposit, which according to our agent would be worth around 300.00, but once it was deposited, it was not withdrawn, it remained in deposit until the vehicle was delivered. f) There we headed to our destination, which was still 45 minutes away from this place. We went on all our tours without being told what the tolls were like. In Turkiye, cars have a type of sticker that allows them to drive on motorways. There is no way to pay. We are always afraid of having problems with the police. (which, by the way, is incredibly friendly and helpful). g) When we tried to deliver the vehicle in Izmir, we again had problems because at the airport you need a card to enter the park, something that was not explained or provided to us. After a series of adventures we managed to deliver the same, which I can say we were well received and we didnt have any problems. h) In our country, we found that the said deposit had not been deposited but had been withdrawn, which is serious and a crime. This happened at the beginning of October and I can say that after several attempts by the agent in question and insistence on our part through telephone contacts and email, they only refunded the amount (of course without the costs of the lira to euro that we paid nor the respective taxes) on December 5th. Be careful with this agency, thats the least we can say. But we also cannot fail to mention the lack of attention on the part of EUROPCAR. To this day, we have not received any explanation for the letters sent, nor dozens of phone calls (they are just operators, with no decision-making power), nor any kind of apology for making us go through all this torment. Europcar, for our part, will never again

Blatant salary discrimination of up to 200 between those who already belong to the company in relation to new hires without verbal or written fluency in a foreign language and basic know-how of database systems

Dishonest people, without ethics and without respect for customers. Roadside assistance rents a replacement vehicle and then an invoice appears at our address to pay. Wasnt it the insurance company that made the reservation and the rental contract? They are weak to the strong, but they are strong to the weak.

For work, excellent location in a privileged area. In terms of parking, it can be chaotic in a context where there is no pandemic. I take off one star for that...