Gofree Caravans in Palmela

Very good service, and helpful people, would recommend to anyone!

Foi prometido apoio 24 horas, etc.....a viatura avariou no segundo dia de aluguer, interrompi as ferias, tive que fazer cerca de 800km para entregar a viatura. a empresa nao se responsabilizou e ainda tiveram a lata de dizer que a entreguei porque quis!!! Resumindo, nem me devolveram o valor de dois dias de aluguer que nao usufrui devido a problemas que me foram alheios e da total responsabilidade da empresa.

Amazing experience with GoFree! Affordable priced vans - perfect for what we needed. Friendly and professional team - thank you Debora for a smooth pick up and drop off and for being so helpful throughout the process. The table was broken but it didn't affect our trip, apart from that everything else was great. Will definitely be back!! Thank you

Good business model. don't get a big caravan the streets are tiny! Short window to drop off/pickup. They have shuttle service to the airport..

Excellent service en amont de la reservation jusqu'au jour de depart et retour du van. Une equipe serieuse, serviable et professionnelle. Le van etait propre, spacieux et bien entretenu. Si nous devions relouer un van, nous passerions sans aucun doute a nouveau par GoFree Caravans ! Rapport qualite/prix excellent. Merci pour tout ! Lise & Julien

Very friendly staff. The caravan was good, only one window was a little broken but it didn't affect our journey. We could contact gofree any time in case we had any problems. The price was also fair. Would recommend!

Hi everyone, we rented a camper Van (6m) in Lisbon with GoFree. It was our first experience with a camper and it was amazing. We first write to have some information and they always reply to us. Then, when we arrived Vanessa explain us everything in detail. She is very nice. We have done the coast from Lisbon to Porto and we had a very good first experience with a Van. I would really recommend to rent a camper with GoFree to visit Portugal, they are serious and professionals. When we bring the camper back, they also bring us to the closest train station without pay anything. Thank you GoFree and Vanessa ;)

I cannot recommend this company and its services to anyone. This is the first time I have ever written a bad review and doing so gives me no pleasure . In short: we have gotten a malfunctioning van and what followed was a nasty dispute which resulted in the company keeping our money AND their van. Their "customer service" included delays, shouting, and very aggressive behavior, which ended up ruining our trip and incurring many expenses. Huge disappointment and I will never return, for sure. We booked two caravans with the company in advance for five nights, and it was delivered to us (one for us, one for another family of friends) appropriately in Montijo/Palmela. As I was driving it back to our apartment in Lisbon, after about 30 minutes of driving, a repugnant metallic / electrical burning smell, (likely arising from the clutch) filled the cabin. I pulled over and parked in the first available position (less than 2 min of driving with the smell) and called the number I was given for emergencies. It took nearly 20 minutes before I managed to get an answer from the "hotline", and more than 1.5h before someone arrived to assist. Here started a strange chain of events: the people who came to check the van noticed the strong smell immediately, even though the van was parked for nearly 2h, with its engine off. On arrival they stated that "there's clearly a problem with the van" and that "the van was not in proper condition for driving". They then called a "mechanic" who said that the smell would "come and go" and "it's totally fine to drive like this". So now their disposition switched to "the van is fine". I affirmed that, given that the van had not been actually inspected by the mechanic and that the horrid smell persisted, I cannot agree and will not drive a van which may be unsafe or may fail later. Driving with a crazy metallic smell is not how we imagined our vacation. They actually agreed again that this was clearly not a way to drive. The company said that they could *maybe* find a van for the next day; we couldn't wait that long. They suggested that a van may be available later that day, but that I would have to pick it up again from Palmela which would have induced a further large delay which we could not afford. I therefore made it clear that under these conditions, we will just take our car and join our friends rather than get delayed by a full vacation day. The two Gofree people on site agreed that this was the reasonable thing to do. I asked to just confirm with my wife (that we won't be able to pick up the van the next day) and let them know. However, about an hour later, I received phone calls and text messages from the company saying something like "we are waiting for you to decide: do you want the [malfunctioning] van or not?". I replied that, as we spoke, I will definitely not be taking the malfunctioning van and confirmed that we cannot pick up another one the same day as it was too late. A little while later still, I received another text message along the lines of: "we cannot refund you for the full amount". I replied that we are perfectly willing to pay for the one day we had the van at our disposal and also offered to pay the gas for the 32km driven. A representative then called me, and started literally shouting at me, saying the van was "totally fine" and that we are at fault for not wanting to continue driving it. I told her that even her own people agreed that it was un-drivable and that that's why they took it back(...!). She became very aggressive and literally shouted at me: "excuse me, are you a mechanic? Do you understand anything about vans?". Later emails said something along the line "refunding you is off the table" (they later offered to refund us for one day out of the five). Bottom line: They provided us with a malfunctioning van, poor support, couldn't provide us with a viable alternative, but they kept our money without providing the service. We will indeed have to pursue our refund in court, unfortunately. Huge disappointment.