Sixt Rent a Car Porto Airport Off-Terminal in Perafita

We got sucks with a broken car, two kids and no road assistance. Now they are charging us 1.400EUR for a broken key? This is fraud and I can't understand how a big company like sixt is promoting such practices.

THIEFS! Be careful booking at this particular Airport Off Terminal! I wish i read the comments prior my booking...as many people already reported this ,,sixt"-rental station is a scam with dishonest people working there trying to steal your money. I was always happy with sixt around the world, but you really should avoid this station in porto. I had to return the car earlier than opening hours. They told me just park it outside and leave the key in the box(what i did) I returned it at the same condition like i rented it before. After a week i got an email with some random pictures, ,,some cover in the luggage space is missing" they charged me 270EUR. So...next time you remove the tires after returning, make pictures and tell your customers they have to pay for the tires or what?? Sad thing is that the first vacation with my son has this negative taste afterwords... Avoid avoid avoid!!!

On the plus side, best value for money I could find after having to change my original rental booking due to flight amendments by the airline. I was more than happy with the vehicle, with friendly and professional inspection at drop off, so no unnecessary surprises after getting home. Unfortunately, it was let down overall by a strange pickup experience in comparison to all the others I've had over the last few decades. The guy who greeted me seemed to think I had no idea what was happening and proceeded to tell me that the booking company I had contracted through didn't exist and there was no car, even though I'd already paid and was expected by Sixt. He said there was no car, and that they would now need to find one, and that all responsibility was transferring to them. Despite having reserved a model comparable to exactly what I ended up with, he suggested that I had booked something inadequate but was upgrading me for free, yeah right. After the usual hard sell on insurance and acceptance of my liability, he then tried to push a return empty policy, contrary to the booking agreement, and never once indicated that this was optional, until I asked. This was after him suggesting he would be doing me a favour by charging me a special rate of approximately EUR2 per litre for the fuel due to high prices elsewhere. Thankfully, I filled up literally 50 metres down the road at the airport station at drop off for EUR1.62, which was actually cheaper than anything further out. After I got the car he then seemed incredulous that I asked if it was alright to park up on site, get some pictures of the condition, and get accustomed to the vehicle before driving off. The whole experience left me on edge after my flight and dreading the drop off experience, which was thankfully far more typical. I get it, they have to upsell insurance, but don't overdo it and put customers off. Just my experience. Your mileage may vary.

Customer Review for Sixt Car Rental in Porto and Faro: Beware of Scammers! We booked our car through Check24 with Sixt for pick-up in Porto and drop-off in Faro. Unfortunately, our experience was far from satisfactory. Upon arriving in Porto, the salesperson immediately questioned the credibility of Check24 and claimed that the insurance we had purchased was insufficient. He tried to push an additional insurance for EUR27 per day--clearly an attempt to unsettle us and make extra money. He also insisted that we return the car with an empty tank, even though we had booked the full-to-full fuel policy. After contacting Check24's very helpful customer service, we confirmed that we were supposed to return the car with a full tank, which was correct. Had the salesperson succeeded, we would have paid twice for the fuel. Our unpleasant experience continued in Faro. The salesperson didn't even greet us and immediately began meticulously inspecting the car for damage. After about 10 minutes, he claimed to have found a dent, which we could neither see nor feel. After repeatedly asking where exactly this supposed damage was and taking multiple photos, as well as threatening legal action, he finally admitted that the dent was under 3cm--meaning, according to him, no charge would be applied. Still, the whole encounter left a bitter taste, as the behavior seemed shady from the start, and there was clearly no damage. When we got home, we discovered that Sixt had overcharged us by an additional EUR120--without even sending an invoice beforehand. We were charged EUR70 for an alleged fuel refill, despite returning the car with a full tank, and an additional EUR50 for a one-way fee, which was already included in our contract. In conclusion, we can confirm that Sixt's poor reviews are entirely justified. The rude and unprofessional service at both locations left us feeling like they were deliberately trying to charge customers extra. If we could, we would give negative stars. Never again with Sixt!

I rented the car one day before but i did not receive a confirmation in the mail that the car was available. Despite this, Flavio went above and beyond and even got an upgrade!! Unfortunately, however I also made small damage (scratches) on my car which was my fault - they tried to clean it with a spons but did not help. So they have forwarded it to the damage department for review. I appreciate that they did their best to remove the damage so that I wont be charged. An update will follow when I receive the feedback

We rented a car for 15 days from Sixt Porto Airport. The rep at the counter only spoke Portuguese and sneaked in an insurance policy which we had no need for as our booking through Expedia already included a basic insurance. Now we have been charged an extra EUR600. Very disappointing experience.

Beware! I got hit with a $500 charge after turning my rental car in because they found damage to the tire and wheel that were not from me. Inspector when I picked up the vehicle did a very brief inspection with me at check in, which is pretty typical in my experiences, but when you drop it off, the inspector is very thorough and found previous damage from another renter and charged me for it. Pretty minor and cosmetic damages too. I tried fighting it but since I signed off on it, I'm stuck with it. I would avoid renting from them, seem very sketchy and scammy. If you do, make sure you do a VERY thorough inspection and take your own pictures.

Flavio has been extremely friendly and helpful throughout the entire reservation process. We didn't have a booking ahead of time so he took the time to process everything smoothly. He also gave us tips around the city and local driving habits. Not sure why this place has a 3.3 rating as it definitely deserves much more. Highly recommend this Sixt location instead of the one in the airport due to cheaper rates.