Auto Ramalhense Rent a car in Ponta Delgada

4.8
★★★★★
(752 reviews)

Working Hours

Monday 8 AM-7 PM
Tuesday 8 AM-7 PM
Wednesday 8 AM-7 PM
Thursday 8 AM-7 PM
Friday 8 AM-7 PM
Saturday 8 AM-7 PM
Sunday 8 AM-7 PM

Location

Business Features

Service options
  • On-site services
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

919 015 778 autoramalhense.com

Address

R. 6 de Junho 16

9500-012 Ponta Delgada

Plus Code: P8QH+X5 Ponta Delgada

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4.8
★★★★★
752 reviews

Rating Distribution

5 stars
670 (89.1%)
4 stars
52 (6.9%)
3 stars
15 (2.0%)
2 stars
5 (0.7%)
1 star
10 (1.3%)

Most Mentioned

airport 189 island 82 scooter 52 rental agreement 11 security deposit 9 automatic 9 opel corsa 8 escrow 7 car 7 transfer 5
Featured Review
★★★★★
September 23, 2024
Original

Very friendly and professional staff. We were able to get an automatic on the same day (late September). We had an issue with a manual we rented at first, and they offered us an automatic (no extra charge). You can pay by cash or non-Portugese cards. Highly recommend!

Featured Review
★★★★★
August 30, 2024
Original

We rented a car from Ramalhense just outside the airport, and it was an absolute pleasure. Despite not having a reservation, they quickly found us a car at a much cheaper rate than what we'd have paid at the airport. While everyone else was stuck in long lines at the airport car rental kiosks , we enjoyed fast, friendly service with no hassle. The staff was incredibly helpful and made the whole process smooth and stress-free. They even wanted to provide a ride for us when we returned it but we wanted to take a walk as they are only 9 min frown the center of Ponta Delgada. We'll definitely be using them again!

Featured Review
★★★★★
August 22, 2024
Original

Wonderful service! Nice and solution-driven staff, very accommodating (free of charge extension of 1 hour), baby chair and second driver for free, full assurance at 15 euros per day. No waiting time for the transfer to or from the airport (free pick-up until their agency). We had an issue with our car when checking it hence they immediately brought it to the garagist's! No time to lose, efficient service and safety oriented staff. A big thank you for allowing us to enjoy Sao Miguel as it deserves.

Featured Review
★★★★★
July 7, 2024
Original

I really like this company, they provide so good service with better price. we are a couple from China, on the last day we would like to rent a motorbike, so we search on Google map, and found they located im city center which is not far from where we live, so we visited their place and the rent for one day motorbike is only 30euro, which is much easier than others, and the best part is that the process is so easy just driver licence,.and when we return back, they only take a glance at the motorcycle without checking it thousands of times, and the surprise is that they even offer free shuttle bus to airport for us, it saves our time and money, I like them a lot, thank you so mucn, for sure I will recommend to my friends, keep doing like this!

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Featured Review
★★★★★
July 2, 2024
Original

I really like this place for its friendliness and straightforward answers. I felt they were trustworthy right away. And of course, Jorge, the man of the hour with all the hot tips. We had an amazing time driving around the island and exploring. Having the smallest vehicle really helped for parking and the narrow roads.

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Featured Review
★★★★★
June 15, 2024
Original

They are the best of the island and so happy I rented with them! Everyone was so nice and kind! I got a good rate and was super happy with my car! They did a run through and inspected my car with filling air tires to make sure I was safe and comfortable prior to leaving the rental place, when I returned car I was running late to airport and they dropped me off in record time at no cost!!! Will def be back to rent from here when I come back!!!

Featured Review
★★★★★
June 1, 2024
Original

Customer service is just AMAZING 100/100 ! Extremely fiendly! They not only give you the car ! They explain to you which places to visit and which ones to avoid! Jorge is such a nice guy ! Very welcoming, friendly and he speaks lots of languages so ask for him ! He will be incredibely helpful ! You absolutely feel you're safe renting a car with them you almost feel like having family to back you up if anything happens! Honestly very happy with this company and I highly recommended ! They gave me a really nice car so I was very happy with it!

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Featured Review
★★★★★
September 13, 2023
Original

Well maintained, clean cars (taken care of by a year round crew), accommodating friendly staff and reasonable pricing (particularly for visiting patients from other islands seeking medical care in S. Miguel) makes this rent a car company stand out relative to others in the region. Their centrally located office in Ponta Delgada is very convenient and their willingness to help is unsurpassed. Thank you and God bless.

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1 found this helpful
★★★★★
November 13, 2024
Original
As everyone else has said.. Luis and his team are absolutely 10/10 in customer service. Luis went out of his way to accommodate our 2-couple schedule. The car was great. Manual, with excellent gas mileage. All inclusive price for additional drivers and unlimited mileage. Car rental companies around the world could learn a thing or two from these folks. Thanks, Luis for a stress-free and most pleasant experience.
★★★★★
November 11, 2024
Original
My trip was a few weeks ago and I was happy with the service at this place because they were extremely kind and helpful. I would recommend this place because of the attitude of the people that work there. Prices are also reasonable.
★★★★★
Local Guide November 10, 2024
Original
Great rental car company. Friendly staff. Thanks
★★★★★
Local Guide November 10, 2024
Original
★★★★★
Local Guide November 8, 2024
Original
Super nice
Translation
Super sympas
★★★★★
November 8, 2024
Original
The attention of the staff and the vehicle is truly incredible!! I recommend them 1000%, the car was spectacular, I rented it in less than 10 minutes without problems, I dont remember the name of the person who received me but he was excellent at helping me in everything to choose the correct vehicle. And when I left the vehicle, I was greeted by Jorge who was incredibly kind!! I wish you much success because you deserve it
Translation
Realmente increible la atencion del personal y el vehiculo !! Los recomiendo 1000% el auto anduvo espectacular , lo alquile en menos de 10 min sin problemas , no recuerdo el nombre del que me recibio pero fue una exelente atencion ayudandome en todo para elegir el vehiculo correcto . Y al dejar el vehiculo me recibio Jorge que fue increiblemente amable !! Les deseo muchos exitos porque lo merecen
★★★★★
November 1, 2024
Original
George attended us, his treatment was very good. We didnt have a reservation and there was no problem renting a car on the spot. They didnt ask us for bail. Very good prices. The car was very good. They gave us the possibility of leaving the car at the airport and it was great for us. We recommend this company 100%.
Translation
Nos atendio George, su trato fue muy bueno. No teniamos reserva y no hubo ningun problema para alquilar un coche al momento. No nos pidieron fianza. Precios muy buenos. El coche estaba muy bien. Nos dieron la posibilidad de dejar el coche en el aeropuerto y para nosotros fue estupendo. Recomendamos esta empresa al 100%.
★★★★★
October 25, 2024
Original
Great company, flexible, very good service, very nice staff, good prices!
★★★★★
Local Guide October 25, 2024
Original
★★★★★
October 18, 2024
Original
Corsa. New car easy to drive. Price better than any others company.
★★★★★
Local Guide October 15, 2024
Original
Very professional, well priced, and straightforward scooter hire. Highly recommended.
★★★★★
October 15, 2024
Original
Service and quality of 10. They do not charge the deposit, the prices are super reasonable and everything is very fast. Adding that they took us to the airport. Without a doubt it is a company that thinks about those of us who do not have credit cards. Thank you for your wonderful attention.
Translation
Servicio y calidad de 10. No cobran el deposito, los precios son super razonables y todo muy rapido. Agregando que nos llevaron al aeropuerto. Sin duda es una empresa que piensa en los que no tenemos tarjetas de credito. Gracias por su atencion tan maravillosa.
Local Guide October 15, 2024
Original
First car rental was fine, apart from a very dirty inside windshield. (Had to be cleaned on my own during the journey as there was hardly any visibility) During the second rental, we received the car with an almost empty tank, so our first stop was a gas station ( 50). When we picked it up, we were assured that we would get a refund if we returned the car with a fuller tank . ( 7 per dash, literally) We were on the road for 6 hours and returned the car with almost a full tank. The employee then wanted to take the car back without comment. When we asked, he didnt want to know anything more about the agreement regarding the filling level and portrayed us as a liar. After a long discussion and persistence on our part, they reluctantly refunded us 15 (instead of at least 28). Be careful and record everything in writing! Ask several times as communication is rather difficult. Unfortunately we cannot recommend this car rental company.
Translation
Erste Automietung war soweit in Ordnung, ausser einer sehr dreckigen Innenfrontscheibe. (Musste notfallmassig selbstandig warend der Fahrt gereinigt werden, da kaum Sicht vorhanden) Bei der zweiten Vermietung erhielten wir das Auto mit fast leerem Tank, so dass wir als ersten Stopp eine Tankstelle anfahren mussten (50 ) Uns wurde bei der Abholung versichert, dass wir Geld zuruckerstattet bekommen, wenn wir das Auto mit vollerem Tank zuruck geben wurden. (7 pro Strich, wortwortlich) Wir waren 6h unterwegs und haben das Auto mit fast voller Tankfullung zuruckgebacht. Der Angestellte wollte dann das Auto ohne Kommentar zurucknehmen. Auf unsere Nachfrage hin, wollte er von der Vereinbarung bezuglich des Fullstandes nichts mehr wissen und stellte und als Lugner dar. Nach langer Diskussion und standhaftigkeit unsererseits, erstatteten sie uns widerwillig 15 (anstatt mind. 28 ). Seid aufmerksam und haltet alles schriftlich fest! Fragt mehrmals nach, da sich die Kommunkation eher schwierig gestaltet. Leider konnen wir diese Autovermietung nicht weiterempfehlen.
★★★★★
October 15, 2024
Original
Spectacular service, no deposit or bureaucracy, no credit card required. Modern and pleasant car to drive. All the staff were very friendly, they provided a ride to the airport on the day of car delivery at no additional cost, which made it a lot easier. I recommend this company, everything went beautifully and I was very satisfied (:
Translation
Servico espectacular, sem caucao e burocracias, sem exigencia de cartao de credito. Carro moderno e agradavel de conduzir. Todo o staff muito simpatico, forneceram boleia para o aeroporto no dia de entrega do carro sem valor adicional, isso facilitou muito. Recomendo esta empresa, correu tudo lindamente e fiquei muito satisfeita (:
★★★★★
Local Guide October 15, 2024
Original
Very nice rental service! Especially Marco! If you come to Azore thats the rental to be
★★★★
Local Guide October 15, 2024
Original
★★★★★
October 15, 2024
Original
Very good and easy going service, flexible and kind people are working there. Thank you!
★★★★★
Local Guide October 15, 2024
Original
I recommend without hesitation. They are friendly, efficient, honest and accommodating!
Translation
Je recommande sans hesitation. Ils sont sympathiques, efficaces, honnetes et arrangeants !
★★★★★
Local Guide October 15, 2024
Original
Really nice car rental service, Cheap, fast, uncomplicated, no deposit! Obrigado!
★★★★★
October 15, 2024
Original
Perfect service, a car was at our disposal even though we had not reserved in advance, very kind staff, a service is offered to be taken to the airport after returning the vehicle, I highly recommend!
Translation
Service parfait, une voiture etait a notre disposition alors meme que nous n avions pas reserve a l avance, personnels tres gentils, un service est propose pour etre amene a l aeroport apres avoir rendu le vehicule, je recommande fortement !
★★★★★
October 15, 2024
Original
Extremely flexible and reliable car rental agency. They offer both automatic and manual cars and their car fleet has relatively new vehicles. If you are visiting Sao Miguel and staying in Ponta Delgada, I would definitely recommend this agency.
★★★★★
October 15, 2024
Original
Very, very positive experience. Charming and very professional. Unbeatable attention!!! Recommended one hundred x one hundred!!
★★★★★
October 15, 2024
Original
Probably the best rental company on the island. Everything went according to plan. Incredibly pro-customer approach. They picked us up at the airport, took us directly to the car, and helped us with our luggage. The car is great, we drove over a thousand kilometers without any problems. No problems with the return and they even took us back to the airport. Perfectly
★★★★★
Local Guide October 15, 2024
Original
Excellent people! Especially Josef if I remember the name correctly . The cars are in very good condition and very clean. They gave us important information for our visits around the island. I highly recommend!
Translation
! Josef . . . !
★★★★★
October 15, 2024
Original
★★★★★
Local Guide September 15, 2024
Original
My partner and I had a very good experience with this rental company! We took it during our two visits to Sao Miguel (beginning of August and end of August). Everything went very well. And they offered to take us to the airport for free for our return!
Translation
Avec mon conjoint, nous avons eu une tres bonne experience avec ce loueur ! Nous lavons pris lors de nos deux venues a Sao Miguel (debut aout et fin aout). Tout sest tres bien deroule. Et ils nous ont propose de nous amener gratuitement a laeroport pour notre retour !
★★★★★
September 15, 2024
Original
Absolutely the best and friendly service!!
★★★★★
Local Guide September 15, 2024
Original
Very good cars and very good prices, without a doubt when we return to San Miguel we will rent with you again! Obrigada!
Translation
Muy buenos coches y muy buenos precios sin duda cuando volvamos a San Miguel volveremos a alquilar con vosotros! Obrigada!
★★★★★
Local Guide September 15, 2024
Original
Reputable, reliable, customer oriented....my go to rental car when in sao miguel. They treat their customers like family....and provide information on anything you need.
★★★★★
September 15, 2024
Original
Big compliment! If you want to easily rent a scooter at a good price, you can come by spontaneously. Friendly and you dont pay a deposit!
Translation
Grosses Kompliment! Wenn man unkompliziert einen Roller zu einem guten Preis mieten will, kann man spontan vorbei kommen. Freundlich und man zahlt keine Kaution!
★★★★★
September 15, 2024
Original
By far one of the most kindest and accommodating staff I have ever dealt with. A big thank you to Marko who went out of his way to help when our flight was delayed. Thank you and highly recommend this place if you require a rental.
★★★★★
September 15, 2024
Original
Car with 50,000 but very well preserved. Excellent treatment
★★★★★
Local Guide September 15, 2024
Original
Our experience with Auto Ramalhense at Sao Miguel island was beyond incredible. From the pickup until the return, they were very friendly, courteous and accommodating. We dealt with Philip at the time of pickup and he was so easy to deal with - made our first few hours at Azores very comfortable. We would like to return to the island in the future and will definitely book with them again. Abrigado!
★★★★★
Local Guide September 15, 2024
Original
They helped me a lot. I did not have the official permit and I was on a provisional permit and they admitted me. Good price and NO DEPOSIT!
Translation
Me ayudaron mucho. No contaba con el permiso oficial e iba con el permiso provisional y me lo admitieron. Buen precio y SIN FIANZA!
★★★★★
Local Guide September 15, 2024
Original
Got a scooter from here. Great condition and well maintained with good staff. It cost me 35 euro for a day. Additional 15 euro for insurance for people like me who want to be protected in case something happens.
★★★★★
September 15, 2024
Original
I highly recommend. The car and service were really good. They gave me a drive to the airport after dropping the car.
1 helpful
★★★★★
September 15, 2024
Original
★★★★★
September 15, 2024
Original
5* service and friendliness, not to mention the fact that no deposit or all-risk insurance is required. Everything was handled over the phone without anyone knowing and the service was fantastic. If I return, it will certainly be with this company (Mr Pedro, Mr Filipe and the Mr who took us to the airport today, very punctual) thank you very much and best wishes
Translation
Atendimento e simpatia 5*, para nao falar da nao exigencia de caucao nem de seguro contra todos os riscos . Foi tudo tratado pelo telefone sem conhecer e o atendimento foi fantastico. Se voltar certamente sera com esta empresa ( Sr Pedro, Sr Filipe e o Sr que nos levou hoje ao aeroporto, pontualissimo) muito obrigada e bem hajam
★★★★★
Local Guide September 15, 2024
Original
Without a doubt... The best, excellent service, no deposit, and friendly prices. I rented on both islands and was delighted. Thanks
★★★★★
September 15, 2024
Original
Marco is #1 and has great hair. He might not think so but we do, for real.

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