ILHA VERDE Rent a Car - Balcao Sede in Ponta Delgada

I parked on the first day I had the car and put the wing mirror in...to find it was glued on. The wing mirror fell off. I took it back but apparently they checked with the previous people who rented the car and they said it wasn't them...of course they did! The mirror was not checked by the person who gave me the car. The supervisor said "at least you had tires, so it's not dangerous". They charged me EUR300 because they "didn't know who did it". Moral of the story - don't bother telling them, just super glue any damage back on because you'll have to pay if you tell them!

I rented a car at ILHAVerde office on Pico. I paid a deposit of 1,500 euros. I returned the car on time and without damage, but my deposit has not been returned so far. it has been more than a week, but there is still no money. I've emailed customer support twice, but no one is answering me. Two days ago, I got through to the customer service, they said they would send the money today, but the money still hasn't returned to me. now they're dropping my calls. I rented a car from four different companies in the Azores and all returned the deposit immediately. And with IlhaVerde, I have to demand my money back every day. and it's not clear yet if I'll get them. I do not recommend working with them.

We got an EV instead of the booked ICE car but they made recharge free so it was a good deal.

I am launching a complaint against one of your staff - Juliana Gomez who is based in Campos S Fracisco, Ponta Delgada. I rented the car for 2days and her attitude was rude and unprofessional. I returned the car and documents and asked her to refund the 200EUR pre-authrorized deposit. Not only she did not do it, but she lied and said it is automatically cancelled. I checked again my bank transactions and it did not cancel. I had to go to another of your shop based in s.Miguel Solmar and asked for another of your staff to help me. Vanessa verified that my deposit was not cancelled and kindly helped me. Juliana Gomez attitude is unacceptable and i raised this to you, hoping you could please address this issue as i believe other customers would experience the same. That is quite an unfortunate experience in Azores.

I find they take advantage of tourists and give you what they don't want. I got a car which was small but upon driving no radio working and the engine lite came on the next day . I returned iit. They did upgrade my car to something better but you have to be pushy to get it. And when I returned it the girl didn't want to service because I didn't park in the right spot. Are you serious when the car has to be moved anyway. Trust me the way it was handled was not professional and rude I paid quite a bit of money for this rental and to be treated upon return was not right. And they should be able to do everything at the kiosk which they don't you then have to walk into the airport location and have a computer at the kiosk. I just think returning the car should have and could have been a better experience

Very happy with their service! Reasonable pricing, quick deposit return, friendly staff, clear communication. We got an upgrade after our second rented car with them. A lot appreciated! Definitely will rent a car from them again.

Not sure if the guys with 296 on their shirts are a part of Ilha Verde, but they are extremely rude, drive fast thru the parking lot, and are generally not helpful in the parking lot of the car rental. They need some serious retraining!!

Very happy with this car rental company, no problems to pickup and drop off. Car was clean and well serviced, no issues during my 10 day trip around island. Highly recommend them