Micauto rent-a-car in Ponta Delgada

4.2
★★★★☆
(287 reviews)

Working Hours

Monday 9 AM-6 PM
Tuesday 9 AM-6 PM
Wednesday 9 AM-6 PM
Thursday 9 AM-6 PM
Friday 9 AM-6 PM
Saturday 9 AM-4 PM
Sunday 9 AM-4 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

296 284 382 micauto.com

Address

Av. Infante Dom Henrique 109

9500-150 Ponta Delgada

Plus Code: P8RP+3F Ponta Delgada

Photo Gallery

Featured

Featured

Exterior

Exterior

Street View & 360deg

Street View & 360deg

4.2
★★★★☆
287 reviews

Rating Distribution

5 stars
196 (68.3%)
4 stars
28 (9.8%)
3 stars
24 (8.4%)
2 stars
10 (3.5%)
1 star
29 (10.1%)

Most Mentioned

airport 69 insurance 20 office 17 pick up 14 island 12 email 11 warehouse 10 drive 10 fiat panda 5 car 5
Featured Review
★★★★★
October 15, 2024
Original

Looking forward to renting with this company! First time to Azores and first time using Micauto. My arrival is Dec 10th and I definitely will need am automatic. I trust all will go smoothly! Can't wait to see you.

Featured Review
★★★★★
September 27, 2024
Original

Service was great. The car was a little beat up but honestly, it's ideal considering the roads and the driving. The interior was very clean. Their service was great and the price was competitive. I would use them again!

Featured Review
★★★★★
September 15, 2024
Original

Everything perfect, super fast both at the arrival and as we left the car. Valdo at the check-in and Raul at the check-out were both extremely friendly and nice. Transfer to/from the airport is also fast and well organized. Definitely recommend renting with them (also much cheaper than their competitors).

Featured Review
★★★★★
August 26, 2024
Original

Extremely happy with our car rental- both check in and check out went smoothly and their shuttle service to and from the airport was quick and timely. Definitely recommend

Featured Review
August 25, 2024
Original

The worst experience ever with car rentals - a car with 90K km, smelly, broken window and generally in poor condition. The car rental worker advised they also have cars with 240K km. Unbelievable. Never again with one of these anonymous companies.

1 found this helpful
Featured Review
★★★★★
August 23, 2024
Original

Very professional and kind service. I dealt with Bruna and she responded to my emails quickly. It was easy to book my rental. Pick up & drop off was easy as they offer airport shuttle. Bruna went above and beyond and helped us with transportation during our stay in Sao Miguel. 10/10 recommend.

Featured Review
★★★
June 27, 2024
Original

Booking was ok. But they had problems with sending out emails during the hand over - they said we are the Problem (Thats not customer centricic at all) The car differs from the one we booked. To Long and to low for the Streets of Sao Miguel. The AC was defect. Car wasnt clean. Motor Control Light was on all the time. Tank wasnt Full, as we booked it. They wanted to charge us 25EUR for a 1 Hour Delay in bringing the car back - unfair and not correct. Overall it was ok, but I wouldn't Book again

Featured Review
★★★★★
November 29, 2022
Original

My husband and I were very lucky to have found this office. We rented a car in September, right in the office in Ponta Delgada. The conditions were the best of those offered by the offices around. The process of registration and receipt of the car took no more than 10 minutes. We paid for the car and insurance, in the amount of 40 EUR per day (no credit card or deposit was taken). The wonderful Fiat Panda drove us for five days around the island of Sao Miguel, fuel consumption for the entire period is less than a full tank. We left a car "at the airport", since a service costs the same as a taxi to the airport from the city center. Brought car to the warehouse close to the airport, before filling a full tank (according to the rules). There we moved to a minivan and in 5-7 minutes we were already at the airport. Fast and convenient (but you need to understand that there may be a queue and therefore come at least a little in advance) Thank you Micauto rent-a-car for helping to my husband to make my dreams come truewith very good price and quality of service and for possibility to see the north and south, west, east and center of the island Sao Miguel. That was more than amazing

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4 found this helpful
★★★★★
October 25, 2024
Original
Was coming back for us and gave us a car right away. Everything was as on the contract. Deposit paid back properly. Thank you
★★★★★
Local Guide October 15, 2024
Original
★★★★★
October 15, 2024
Original
Perfect, nothing to complain about, everything went very well. A little scare when we arrived at the airport late and we couldnt reach the center but in the end everything went well. Little tips: you have to wait under the airport flags at the parking lot to wait for the shuttle, it can be useful
Translation
Parfait rien a redire, tout s est tres bien passe. Petite frayeur a notre arrivee a l aeroport avec du retard et que nous n arrivions pas a joindre le centre mais finalement tout s est bien passe. Petit tips : il faut patienter sous les drapeaux de l aeroport au niveau du parking pour attendre la navette , ca peut servir
★★★★★
Local Guide October 15, 2024
Original
I sincerely recommend it, a very good rental experience. Good contact, good English. When there are problems, they calmly and patiently answer questions and explain processes. On the plus side, very good English. I recommend.
★★★★
Local Guide October 15, 2024
Original
October 15, 2024
Original
We made the reservation through booking and the pick-up went well. However, when we started driving the car, we noticed that it braked badly and, from the noise, it was clear that the brake pads were worn out. We called Micauto, who offered to exchange the car but did not offer any support on the journey back to the workshop. In fact, when we arrived, we had to leave the car again to top up the deposit. Later, when we mentioned the seriousness of the situation, they replied that it wasnt the first time it had happened and that these cases were alerted but not always reviewed. At no point did they show empathy for the situation and the time we had to spend on vacation to change the car. Cars should be serviced more frequently to avoid these situations.
Translation
Fizemos a reserva pelo booking e o levantamento correu bem. No entanto, quando comecamos a andar com o carro, percebemos que este travava mal e, pelo barulho, era notorio que os calcos estavam gastos. Ligamos para a Micauto, que se disponibilizou a trocar o carro mas nao ofereceu qualquer apoio na viagem de regresso a oficina. Inclusive, quando chegamos, tivemos de voltar a sair com o carro para atestar o deposito. Posteriormente, quando mencionamos a gravidade da situacao, responderam-nos que ja nao era a primeira vez que acontecia e que estes casos era alertados mas nem sempre revistos. Em nenhum momento, mostraram empatia pela situacao e pelo tempo que tivemos de dispender das ferias para ir trocar o carro. Os carros deveriam ser revistos com uma maior periocidade para evitar estas situacoes.
★★★★★
October 15, 2024
Original
Great, from start to finish, very efficient delivery service on the way there and back, very friendly staff
Translation
Super, du debut a la fin service dacheminement tres efficace a laller comme au retour personnels tres sympathiques
★★★★★
Local Guide September 15, 2024
Original
Very helpful and kind staff. Car already a little scratched, but in excellent condition and with few kilometres. Definitely affordable price compared to all other rental companies.
Translation
Personale molto disponibile e gentile. Auto gia un po graffiata, ma in ottime condizioni e con pochi chilometri. Prezzo decisamente conveniente rispetto a tutte le altre compagnie di noleggio.
★★★★★
Local Guide September 15, 2024
Original
The rental is not directly at the airport but a shuttle takes you to the offices which are about 5 minutes away. Friendly staff, very quick pick up. At the return we had the plane very early in the morning. We arrived around 5am and there was only one person collecting cars and taking customers to the airport so we had to wait 15 minutes for him to arrive. For us it wasnt a problem, we just need to adjust with the times. Absolutely recommended!
Translation
Il noleggio non e direttamente in aeroporto ma una navetta ti porta negli uffici che sono a circa 5 minuti di distanza. Personale gentile, al ritiro molto veloci. Alla riconsegna avevamo l aereo molto presto alla mattina. Siamo arrivati verso le 5 di mattina e c era solo una persona che ritirava le auto e portava i clienti in aeroporto quindi abbiamo dovuto attendere un 15 minuti prima che arrivasse. Per noi non e stato un problema, basta regolarsi con i tempi. Assolutamente consigliato!
★★★★★
Local Guide September 15, 2024
Original
Excellent performance. No worries, excellent welcome, I had reserved an Opel Astra and I got an Opel Astra Estate, which was a big plus for storing the suitcases of 4 people. I did not take out any additional insurance other than that ordered online, the car was impeccable and the return went very well despite the fact that we were there at 5:00 a.m.: the car drop-off lasted 2 minutes and transportation to the airport was immediate. Congratulations on the English level of the reception staff and a big thank you for their professionalism.
Translation
Excellente prestation. Aucun soucis, excellent accueil, javais reserve une Opel Astra et jai eu une Opel Astra Break, ce qui etait un grand plus pour ranger les valises de 4 personnes. Je nai pas pris dassurance supplementaire autre que celle commande en ligne, la voiture etait impeccable et le retour sest tres bien passe malgre le fait que nous y etions a 5h00 du matin : la depose de la voiture a dure 2 minutes et le transport vers laeroport a ete immediat. Felicitations pour le niveau danglais des personnes de laccueil et un grand merci pour leur professionnalisme.
September 15, 2024
Original
Dont believe the positive reviews. This is the worst car rental company ever with run down, smelly cars with 100k or more than 200k kilometers delivered and returned not even at the airport but at a warehouse several kilometers away. Rental companies may be greedy or unpleasant but this is something else. Stay away.
1 helpful
★★★★
August 15, 2024
Original
★★
Local Guide August 15, 2024
Original
I have not used them, but being misleaded - saying they rent motorcycles, then a scooter comes up which is like saying a kid you get an enduro, then show up with a mountain bike... - and the fact that their contact page on the website does not work, pretty suspicious about the possible service quality.
1 helpful
★★★★★
August 15, 2024
Original
For the first time in my life I didnt have any kind of problem with a car rental desk. In the past I have always had very small to big problems. In this case none so I can only congratulate Micauto and his team. Thank you
★★★★★
August 15, 2024
Original
Are your servers down? Weve been trying to book for the last few days...The contact form also failed =)
2 helpful
★★★★★
August 15, 2024
Original
Perfect, quick pick up and delivery
Translation
Perfetto, ritiro e consegna rapidi
★★★★★
Local Guide August 15, 2024
Original
★★★★
Local Guide August 15, 2024
Original
Make sure to take pictures of car especially wheels as they ask if you made a new scratch.

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