Rent a Car AUTATLANTIS - Ponta Delgada Airport Sao Miguel in Ponta Delgada

This is 2nd time to hire the car here. Stuff are very friendly and explain all of it and also the car was very clean, functional, and kinda new this time. I booked the car and insurance through booking.com but they didn't push me to buy their insurance at all. Just explained I would have all the responsibility if something happens. Easy pick-up and drop-off (less than 5min to check the car body) and they proceeded deposit return right away in front of me and gave me the receipt. There are some small scratches on the car body and I took pictures of them just in case but I didn't need them.

The staff were attentive and friendly both at the counter and in the parking lot, also the counter was easy to find right outside. Additionally, the car was perfectly clean and functional, and the few existing scratches were not a problem. :D

Friendly agent upon arrival in PDL. No line. Helped us upgrade from a standard to an automatic without any hassle. Car was new, clean and in good condition. Employee showed us how to use hybrid vehicle and the fuel door and helpful instructions on how to leave rental lot and where to return the car at the end. Upon return, we had accidentally scraped the side of the car on a wall in a narrow street in Furnas a few days earlier. The employee did not sass us or give us any grief and said "these things happen" and helped us fill out paperwork for insurance claim. We arrived at the airport early thinking it would be an ordeal with the damage to the car but nope, very easy process and didn't need to allocate extra time after all. All in all, a good experience with this company and would recommend and rent with them again.

Disappointing Car Rental Experience in Ponta Delgada I recently rented a car in Ponta Delgada and had a thoroughly disappointing experience. Firstly, they gave me the wrong vehicle despite my attempts to inform them. The staff simply ignored my concerns. Then, after 30 minutes, they called me to return and change the vehicle, which was incredibly inconvenient as I was already at my hotel, 30 km away. Upon returning the car, at the end of the renting period, they claimed to have found an issue with the wheel and deducted money from my warranty fund. This seemed like a deliberate tactic to exploit customers with low rental prices but hidden charges. Having rented cars for 30 years, I've never encountered such a low-level, deceitful business model. Avoid this rental company at all costs.

We booked two cars, the first one in Flores island, the collection was smooth, however, the car was quite old. Our second car was booked to be picked up at 18:00 at Ponta Delgada airport, however, due to a delay in our flight we arrived at 21:00 at the airport. To our astonishment they told us our car wasn't still available because it had been taken to the washing because the previous client had returned it twenty minutes ago. How is that possible? So had we arrived at the scheduled time would we have to wait three hours?

Take lots of pictures of the car!! When picked up, they say big scratches only for damages. When we brought the car back, they charged us for a 1cm scuff on the rim and an almost invisible scratch on the trunk. This "damage" was almost impossible to see in photos. Felt very scammed. They didn't charge enough to replace the rim or paint a bumper so I have a feeling multiple people will be paying for these "damages". The counter staff acted like they get this complaint a lot. My advice, go through an international company like Hertz and not a local one. Definitely taking advantage of tourists.

Yesterday evening, at around 7pm, we got out of the suitcase airport area to take a car we already previously reserved and paid with Autatlantis, and we saw this incredibly long lineup (2 hours I would say) just to arrive at the counter!!!! We went for a great dinner at the airport, hoping the lineup would be over, but no...it was still 90 minutes long... So we went at another rental counter company(they were all waiting for clients), we got a nice car at the same price the other one did, and the service was wonderful! Next time, I will wait to arrive at the airport to rent a car instead of booking in advanced with a little promotion... And how a company can let clients and tourists who are happily coming to spend money on the island wait 2 hours on line to get their car?

Easy, good, the Toyota Aygo X was a perfect car for Azores, automatic, lane control, radar speed control, just amazing. All was good, 5 days for 140 euros. Recommend