WAYZOR rent a car in Ponta Delgada
4.0
★★★★☆
(219 reviews)
Working Hours
Monday
8:30 AM-7 PM
Tuesday
8:30 AM-7 PM
Wednesday
8:30 AM-7 PM
Thursday
8:30 AM-7 PM
Friday
8:30 AM-7 PM
Saturday
8:30 AM-7 PM
Sunday
8:30 AM-7 PM
Location
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
296 301 805 wayzor.ptAddress
Rua de Lisboa, Edificio Varela - R/C
9500-216 Ponta Delgada
Plus Code: P8QF+VR Ponta Delgada
Photo Gallery
Featured
By owner
4.0
★★★★☆
219 reviews
Rating Distribution
5 stars
136 (62.1%)
4 stars
31 (14.2%)
3 stars
12 (5.5%)
2 stars
5 (2.3%)
1 star
35 (16.0%)
Most Mentioned
airport
19
email
14
insurance
11
deposit
10
island
8
credit card
8
brand
8
vw polo
7
car
6
check
6
Featured Review
★
October 25, 2024
Original
They will charge you for obvious wear and tear issues and then refuse to elaborate. They cost me EUR1600. Beware!
Featured Review
★★★★★
August 16, 2024
Original
Had great service from Wayzor - especially Andre who served us both in and out. we reserved a VW Up and thats what we got, there were a few bumps and scrapes on the car already which were all outlined to us at pickup which was also speedy about 10 mins all in to get from desk, paperwork and then into the car. we had a great time with the car , no issues at all - really seamless drop off at the airport - only issue being the Up is a bit lightweight to setoff the automatic barrier but pressing the button solved that. 5/5 for us , for service and ease of pickup / drop off
Featured Review
★
July 16, 2024
Original
The company crawled under the front of the car and found a small scratch. We did not have any damage that we felt we caused and they said because we had no video to prove that the front under bumper was OK they were taking out of our deposit. Never thought to inspect the under side of the bumper. They took money from our deposit. Do not rent from them. If you do make sure you videotape the entire car, including the underside of each bumper.
2 found this helpful
Featured Review
★
June 8, 2024
Original
Terrible rental. Charged us 190EUR for a scratch UNDER the car absolutely impossible to notice at check in. AVOID.
2 found this helpful
Featured Review
★★★★★
November 11, 2023
Original
Excellent experience - great communication prior to booking. VW Polo delivered to hotel - spotlessly clean with a full tank of fuel with an excellent and professional handover with clear instructions for drop off at the airport......and again an equally smooth transition. All staff were super friendly and competent - would highly recommend.
Featured Review
★★★★★
October 30, 2023
Original
Check in and checkout went smoothly and quickly. The staff were super friendly and kind. We got a brand new car that worked perfectly. Got the deposit back immediately after the checkout. Overall great experience, would recommend.
Featured Review
★★★★★
July 12, 2019
Original
Quick pickup, helpful staff. We were lucky to get a brand new car despite choosing the cheapest model. Unlike most rental companies, they don't block a deposit on your credit car but instead just record the details which is very helpful when you're renting several cars in a short space of time. Very good rental experience.
2 found this helpful
Featured Review
★★★★★
July 8, 2015
Original
The best car rental company I've ever used. First of all - the staff speak perfect English. The service was superb, they showed us literally every functionality of the car before we left. For a low price we were given a brand new car. And the money they wanted as a guarantee was wery reasonable.
1 found this helpful
★★★★★
October 15, 2024
Original
We spontaneously rented a car for 2 days in Ponta Delgada in September 2024. Nice, courteous service and uncomplicated processing. We had a total of 4 rental cars in the Azores, the one from Wayzor was the best. Recommendation!
Translation
Wir haben im September 2024 spontan noch einen Wagen fur 2 Tage in Ponta Delgada gemietet. Netter, zuvorkommender Service und unkomplizierte Abwicklung. Wir hatten insgesamt 4 Mietwagen auf den Azoren, der von Wayzor war der beste. Empfehlung!
★★★★
September 15, 2024
Original
They gave us the car without waiting long, it was a practically new Citroen C3. We took the insurance option in which they withheld 300 from the card since this company does not have the option of comprehensive insurance without retaining anything on the card. The car worked well and we didnt have any problems when we returned the car, they paid us the 300 that same day. The only thing you have to be careful with is that the underside of the vehicle is not included in the insurance, but we are not surprised since in Sao Miguel there are dirt roads to get to some tourist attractions that are not in the best conditions and we saw other cars doing real stupid things. I would repeat the rental with them, the quality-price ratio is very good.
Translation
Nos dieron el coche sin esperar mucho, era un Citroen C3 practicamente nuevo. Cogimos la opcion del seguro en la que nos retenian de la tarjeta 300 ya que esta compania no tiene la opcion de seguro a todo riesgo sin retener nada en la tarjeta. El coche funciono bien y no tuvimos ningun problema cuando devolvimos el coche, nos hicieron el abono de los 300 ese mismo dia. Con lo unico que hay que tener cuidado es que los bajos del vehiculo no estan incluidos en el seguro, pero no nos extrana ya que en Sao Miguel hay carreteras de tierra para llegar a algunas atracciones turisticas que no estan en las mejores condiciones y vimos a otros coches haciendo autenticas burradas. Yo repetiria el alquiler con ellos, la relacion calidad precio es muy buena.
★★★★★
Local Guide
September 15, 2024
Original
★
September 15, 2024
Original
The treatment is regrettable, do not contract with this company. They made us take out two insurance policies and there were many problems with the deposit.
Translation
Lamentable el trato, no contrateis con esta compania. Nos hicieron contratar dos seguros y con el deposito habia muchos problemas
★★★★★
September 15, 2024
Original
We found it to be a serious, efficient and friendly company, in addition to offering good value for money. We had a small problem at the last minute and they solved it quickly. 100% recommended.
Translation
Nos ha parecido una compania seria, eficaz y amable, ademas de ofrecer una buena relacion calidad precio. Tuvimos un pequeno problema a ultima hora y nos lo solucionaron rapidamente. 100% recomendable.
★
September 15, 2024
Original
We took out the full insurance with them, almost 200, it turns out that we punctured a tire on the car (we realized at 7 in the morning) and we didnt have the replacement until after 9. The surprise was that they told us that we had to pay a fee for the service since it was very far from Ponta Delgada (we were 15 minutes away) since it was not included in the complete insurance. In total, they charged us 90 for a flat tire with insurance that we had taken. In addition, since the car could not move, they also charged us the tax to take the car to refuel and the fuel it needed (they gave us the car with 540km of autonomy when it had room for 640km) In short, an abuse on the part of this company. Dont rent with them.
Translation
Cogimos el seguro completo con ellos, casi 200 , resulta que pinchamos una rueda del coche (nos dimos cuenta a las 7 de la manana) y no tuvimos el remplazo hasta pasadas las 9. La sorpresa fue que nos dijeron que teniamos que pagar una tasa por el servicio ya que estaba muy lejos de Ponta Delgada (estabamos a 15 minutos) ya que no venia incluido en el seguro completo. Total, que nos han cobrado 90 por pinchar una rueda con un seguro que teniamos cogido. Ademas, como el coche no podia moverse, tambien nos cobraron la taxa de llevar el coche a repostar y el combustible que le faltaba (nos dieron el coche con 540km de autonomia cuando le cabian 640km) En fin, un abuso por parte de esta compania. No alquiles con ellos.
★★★★★
Local Guide
September 15, 2024
Original
Great service! Nice employees who work quickly. Flavio was very professional and efficient.
Translation
Toller Service! Nette Mitarbeiter, die speditiv arbeiten. Flavio war sehr professionell und effizient.
★★★★★
Local Guide
August 15, 2024
Original
I reserved a vehicle in Faial and a vehicle in S. Miguel. The cars were new, in excellent condition. The staff was super professional and friendly. Everything went very well! I really liked!
Translation
Reservei uma viatura no Faial e uma viatura em S. Miguel. Os carros eram novos, em excelente estado. O staff foi super profissional e simpatico. Correu tudo muito bem! Gostei muito!
1 helpful
★★★★★
August 15, 2024
Original
★★★★
Local Guide
August 15, 2024
Original
★★★★★
Local Guide
July 15, 2024
Original
We rented a VW Polo from a branch in town. The car was ready quickly. The deposit was blocked on the credit card. After a week, when I returned the car, the lady from the office went around the car, confirmed the papers and unblocked the deposit right in front of us. Maximum satisfaction.
Translation
P j ovali jsme si VW Polo na pobo ce ve m st . Auto bylo rychle p ipravene. Depozit byl blokovan na kreditni kart . Po tydnu, kdy jsem auto vratili, pani z kancela e auto obe la, potvrdila papiry a p imo p ed nami odblokovala depozit. Maximalni spokojenost.
★★★★★
April 15, 2024
Original
I booked on the website with a very good quality-price ratio. The vehicle, a practically new Citroen C3 and highly recommended, was very-very clean. The counter worker was very friendly and spoke a lot of Spanish, although he made a mistake that was corrected very quickly at the headquarters. The fuel deposit was returned immediately when he returned the car. The car is in the same terminal with easy pick-up and drop-off. I recommend them and would book with them again without a doubt.
Translation
Reserve en la web con muy buena relacion calidad-precio. El vehiculo un Citroen C3 practicamente nuevo y muy recomendable, estaba muy-muy limpio. El trabajador del mostrador muy amable y habla bastante espanol, aunque cometio un error que subsanaron muy rapido en la central. La fianza del combustible la devolvio en el acto al devolver el coche. El coche esta en la misma terminal con facil recogida y devolucion. Los recomiendo y volveria a reservar con ellos sin duda.
★
April 15, 2024
Original
Run away from this company!! They scam you and on top of that we almost missed the flight because of them. Its a shame to end a trip with such an unpleasant feeling. When you go to return the car, there is absolutely no one in their office in the parking lot, while in the others there are several people attending. In the rain and cold, you have to call for the same person who attends the terminal to come and serve you. The people who arrived from other companies immediately attended to him and inspected the car without any problem, everyone was happy. We waited half an hour for him to arrive, with great parsimony, he went to examine a car that had already given us countless bumps and scrapes. He spent 10 minutes looking at the entire car, you could tell from a distance that he was looking for any possible scratches to blame, so much so that he turned the car around twice, finally he looked at the rearview mirror which was already full of scratches and said that there is a new stripe that was not there, we take advantage of the fact that it is an area that cannot be seen in the photo with rainwater. 1700 deposit. It is to report it to the Airport Police but they take advantage of the fact that you have already wasted too much time there to catch the flight, they have everything planned to execute the perfect scam. Take any other company in Ponta Delgada for your mental health and your pocket.
Translation
Huye lejos de esta compania!! Te estafan y encima casi perdemos el vuelo por su culpa. Una pena terminar un viaje con una sensacion tan desagradable. Cuando vas a retornar el coche, no hay absolutamente nadie en su oficina del parking, mientras en las otras hay varias personas atendiendo. Con lluvia y frio, tienes que llamar para que vengan a atenderte, la misma persona que atiende en la terminal. La gente que llegaba de otras companias enseguida le atendian y revisaban el coche sin ningun problema , todos felices.Esperamos media hora a que llegara, con gran parsimonia, se dirige a examinar un coche que ya nos dieron con innumerables golpes y roces. Se tomo 10 minutos mirando todo el coche, se notaba de lejos que buscaba algun posible roce del que culpar, tanto es asi que le dio dos vueltas al coche, finalmente se fija en el retrovisor que ya estaba lleno de roces y dice que hay una raya nueva que no estaba, se aprovecha que es una zona que en la foto con agua de la lluvia no se aprecia. 1700 de deposito. Es para denunciar a la Policia del aeropuerto pero se aprovechan de que ya has perdido demasiado tiempo alli para coger el vuelo, lo tienen todo estudiado para ejecutar la estafa perfecta. Coge cualquier otra compania en Ponta Delgada por tu salud mental y tu bolsillo.
4 helpful
★★★★★
January 15, 2024
Original
I would not rent from any other company on Sao Miguel. We went with Wayzor because the rating was good and the price was great. Everything went very smoothly. Great car, good service and very reasonable at point of return. We watched other companies at the return station at the airport as their staff (NOT Wayzor) inspected the cars with flashlights including inside the wheel wells. We saw these other companies try to charge customers for damage they didnt do. The first person had video proof the damage was there when he picked the car up so the company had to back off charging but sadly the second customer had not taken pictures or video so they paid. Did they do the damage? Very possibly not. Not after watching the nightmare inspections these other companies did along with their almost bullying practises. I had heard about these practises at car rental companies and a family member worked for four years with a large company in Canada so I was well aware that this went on but witnessing it happening was kind of shocking. So go with Wayzor!!!
★★
November 15, 2023
Original
Very reasonable service, however when I requested a new service to be carried out in a short period of time, I didnt pay much attention to the price obtained. Therefore, when I requested a new rental request (previously a normal figure) I was faced with what is called little goodwill. I was presented with a figure of 400, when I had already seen it at 270. Im not saying that they are greedy, it just seemed to me that they were too opportunistic, given that fortunately there is competition, which allowed me a good service, far from the said 400.00. Apart from that, some of the staff are worthy of merit.
Translation
Servico bastante razoavel, porem quando solicitei novo servico a realizar em curto prazo de tempo, nao tive grande atencao no preco conseguido. Assim sendo, quando solicitei novo pedido de aluguer (estando anteriormente uma cifra normal) fui confrontado com o que se chama de pouca boa vontade. E que me foi apresentado una cifra 400 , quando ja tinha visto a 270 . Nao digo que sejam gananciosos, apenas me pareceu que foram demasiado oportunistas, dado que felizmente existe a concorrencia, que me permitiu um bom servico, longe dos ditos 400.00 . Tirando isso algum do pessoal e digno de merito.
1 helpful
★★★★★
Local Guide
November 15, 2023
Original
★
Local Guide
November 15, 2023
Original
To avoid..... Dishonest
Translation
A eviter..... Malhonnetes
★★★★★
Local Guide
November 15, 2023
Original
Professional staff. Nice clean cars. Fast deposit return.
Translation
. . .
★★★★★
November 15, 2023
Original
★★★
November 15, 2023
Original
After car return, Wayzor representatives did not contact in terms of security deposit return - no communication with customers at all.
★
November 15, 2023
Original
DO NOT BOOK WITH WAYZOR!!! Used one of their cars for 4 days. It was all good until I had to return the car at the airport. Arrived around 7am. Waited for several minutes, called the number and it took several minutes for someone to show up. Then, the agent said he had to take care of another customer. After waiting 20 minutes I had to leave to catch my flight. The agent said he would then take care of it for me and process the refund. For my surprise, when I landed back in Lisbon, I got an email saying I had caused a damage on the bottom right of the vehicle, when in reality I never caused that damage. DO NOT BOOK WITH WAYZOR! Do Not recommend. Terrible service, and they might use this technique to retain your deposit.
★
November 15, 2023
Original
They are thieves. When taking out comprehensive insurance, they tell us that it includes everything except the underside of the vehicle. Our surprise comes when we see that the car is delivered to us with damaged underbody. After explaining the situation and showing them its condition with photos, they charged us the amount of the invoice for the supposed repair. I recommend not contracting anything with them, an unserious company and thieves.
Translation
Son unos ladrones. Al contratar el seguro a todo riesgo nos indican que incluye todo menos los bajos del vehiculo. Nuestra sorpresa viene cuando vemos que nos entregan el coche con los bajos danados. Tras explicarles la situacion y demostrarles el estado del mismo con fotos, nos han cobrado el importe de la factura del supuesto arreglo. Recomiendo no contratar nada con ellos, una empresa poco seria y unos ladrones.
2 helpful
★★★★★
November 15, 2023
Original
We rented a vehicle from Terceira airport, fair price for a very new car. Friendly staff, I recommend!
Translation
Nous avons loue un vehicule depuis l aeroport de Terceira, prix correct pour une voiture casiment neuve. Personnels sympathiques, je recommande!
★
November 15, 2023
Original
Deposit for car- the money didn t receive my account!!! Over 6 weeks I wait for 845 I call them, also write E Mails, nobody answerd!
1 helpful
★★★★★
Local Guide
November 15, 2023
Original
The best car rental company. Polite staff. Flexible options for services and deposit. When re-applying for rent, they made a discount on the deposit. Everything is fast and convenient.
Translation
. . . . .
★★★★★
November 15, 2023
Original
Quick pick up and drop off. Staff were very helpful and kind. We had a brand new car and everything went well. Very good rental experience.
★★★★★
Local Guide
November 15, 2023
Original
Everything went very well. The agency is located directly in the airport (right opposite arrivals). A special thank you to Nuno for his contagious good humor and professionalism. The car, a Polo, was completely OK and the Check-in and Check-out were quick and efficient.
Translation
Tout sest tres bien deroule. Lagence est situee directement dans laeroport (pile en face des arrivees). Un merci tout particulier a Nuno pour sa bonne humeur contagieuse et son professionnalisme. La voiture, une Polo, etait tout a fait OK et le Check-in comme le Check-out rapides et efficaces.
★★★★★
November 15, 2023
Original
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