Europcar Praia Da Rocha in Portimao

The main guy in this branch has a problem with attitude, he treated us like trash - complete lack of customer service. Other (subordinate )agents were friendly and helpful.

Simply ridiculous that a company as big as Europcar will allow the same vehicle to be double or multiple booked. I reserved a motorbike to collect on Sunday 4pm. When I get there I'm informed they need to check cause they only have 1 motorbike but there are 2 reservations for the same bike. So the one that was made first would be honoured. So basically I didn't get the bike, had to cancel all my plans, because a company that specialises in renting vehicles tries to maximise profit and don't give a crap about their customers. 0 stars.

Hello, I would like to complain about a staff member from this Europcar in Praia da Rocha around the 27th July. I was seeking to rent a 5 seater car for 2 days during my stay in Portugal. I went to book a car and he told us an initial price the day before which we agreed. Then the next day on Monday 29th August , when I was about to pay, he mentioned an additional deposit which he never mentioned before. Since this caught me by surprise, I asked him about this since he never mentioned it. Then he replied with "If you don't want the car, then just leave and get out". At this point I asked him to communicate better, not be rude and be more polite. This clearly made him more angry and he started shouting "I wasn't rude, but if you want me to be rude, then I will be rude ok". Since I really needed the car for my kids, I tried to resolve and apologised to him, even though I did not disrespect him and did nothing wrong, in an attempt to get the car. He did not want to proceed and kept raising his voice saying 'it is too late now, leave and get out. I can easily give this car to someone else, go somewhere else'. He even mentioned 'I am Portuguese' - not sure what his intention was with this comment. As I was upset with his attitude and how he cancelled my booking which I made with 1 day advance. I asked to speak to the manager and he said 'I am the manager'. This man claimed he was the manager but he had no leader characteristics, very poor customer service and was rude. I asked for his name and I started to record him so I can have proof of how rude he was. When he saw I was recording him, he got even crazier and more rude and followed me outside of the shop. He then threatened me in the street to call the police and forced me to delete the video. I still have the video and I will publish online so you can see how this man behaves. As you can see this was a very poor experience because of this man. I thought this company hired people with humbleness, empathy, good-communication skills, respect and compassion - this 'manager' had nothing of this. There was another lady customer waiting on a chair who saw everything and would testify what I have just said. Since I was still needing a car, I searched online for other car rentals. I recommend "Auto Rent" instead which is just 3 blocks away - they have better cars and much better prices. They managed to get me a car on the same day within 30 mins. They allowed me to return the car at the airport and then took me to the terminal by van. The lady who served me at Auto Rent was very polite and respectful which made it a 10/10 customer experience. This lady was just a sales employee and showed she was a much better human being than this so-called 'Manager' at Europcar. Maybe this man should learn basic human skills before trying to act like a Manager. Thank you

Fair and friendly car Rental - as always with Europcar. Our Car was in top shape, Others looked fine as well. I Always book with Europcar and am Always pleased with them, thank You!!

The fuel tank wasn't full; it was missing a quarter. However, I was tired after the journey to the pick-up location and trusted the company. I realized this after I had already left and didn't feel like going back because I wanted to reach my resting place. Folks, make sure to check everything thoroughly at pick-up.

Fantastic experience from all the staff here. From first obtaining a quote , to returning the next day to book , pickup and drop off. This was my first experience of hiring a car abroad and it was made seamless by the friendly staff here, all questions answered and helpful extras ( Insurance, breakdown cover etc ) available at competitive prices to make everything run with no worry. No sign of staff trying to charge for any scratches or dents etc as some other reviews mention. I find it hard to believe that this happens to be honest as there is a clear handover and return process carried out, just take the time to point out any marks and dents beforehand ( luckily there wasn't any on my vehicle but still checked, and take photos upon collection ) I think there's a few people on here who likely are scuffing wheels or causing some minor dents but expect to get away with it..... Car returned and full deposit returned within 5 days as per their T&C's. Great service and highly recommended.

Great service and friendly. Upgraded us 5EUR/day for a larger car and automatic (so my wife could drive too) He said it was hybrid but it was not the same as the hybrid we are used to. It has to be plugged in to charge and the car was missing its cord so it was straight gas. Other than that everything was great. Drop off was just as easy.

Friendly and helpful staff, but the car looked terrible (a lot damage outside and gum inside)... Worse was the dried out windscreen wipers! It didn't rain, but if it did it would actually be dangerous... A pleasant surprise was getting an automatic while paying for a manual, the staff actually asked if I was good with driving a manual before giving the car to me... (afterwards I should have said no, because of the windscreen wipers)