Guerin Portimao in Portimao

Worst experience with a car hire company, that nearly ruined our holiday. Really poor and unhelpful customer service. Do not under any circumstances book with this company. Awful experience. I would give zero stars if I could. We booked in advance and direct through the Enterprise website Portugal. Guerin is part of the same company, so reputable we thought, but how wrong were we? They wouldn't accept our visa card to secure booking! Even though the card is seen as a credit card in Denmark, which we have used with other car hire companies. The desk person, she wouldn't even try putting the card through the system, as this was "company policy". So so stubborn and totally and utterly unhelpful. They also refused point blank to help us with contacting Enterprise, the parent company. To top it all off, Enterprise Portugal telephone support was not working. Absolutely ridiculous company. 50 euros for booking cancellation. STAY AWAY FROM GUERIN.

I use Guerin Portimao regularly ( just returned a Hyundai this morning ) and find the staff are all polite & very accommodating . All the cars are lovely and clean and up to now appear well maintained . I notice reviews on here about Guerin not accepting debit card for security deposit ( credit card only ) and photo shots of a driving licence , well that is their policy and it's very much the same in many other hire car companies in The Algarve . If you turn up with the correct documents then you will not have an issue , I never have . 1. Original / hard copy of my Uk driving licence 2. Valid passport and 3 . Valid credit card Never had an issue . Thankyou to all staff at Guerin Portimao .

This is the worst company in whole Portugal. They gave our car to someone else since my credit-card didn't work. So I spent 500 EUR for nothing. Unfriendly and incapable personell, but in fact "b...." would fit a lot better here. I have found a friend of mine with a credit-card, but after only two hours (during midday break), they pretented to have no more cars. Funny, isn't it. To the lady at the front desk, one day you will need help and I hope, the people ginna treat you the same way. Unfortunately, I have to give a star, which is not even worth it.

Very unhelpful staff! Had a reservation confirmation was sent, no indication of opening and closing times, arrived a couple of minutes after 1PM and lady just closed the door on my face and said we open at 3 pM. Is this acceptable on a service company!DISASTER- NEVER AGAIN and as they say SHAME on YOU

Very efficient and competitively priced. No hassle whatsoever on one week rental for my son and girlfriend. Friendly agent and quick paperwork. Highly recommended!

Worst Service ever. They need a Credit card for a security deposit and ONLY accept a physical card of the driver. They won't accept a card on the Phone or watch eventhough we already paid the car with this very card before online. If you don't have the card at hand because you usually use the Phone or watch, they won't help you. The lady on the counter even seemed to have fun and enjoy the conversation. Oh and she also could not help us cancel the reservation. And that is how they rip you off

My first time rent at Guerin. Everything went well: nice and clean car with low mileage, cheap rental, quick pickup and dropoff. No problems. There are limited parking places in front of the office so often you have to use the red button / 'BMW parking indicator' next to other parking cars. Well done.

Very friendly staff made hiring a car quick and easy. Good value for a large car. The car was very clean and ran like a beauty.