Avis in Porto

Budget agent (Daniel) in Porto train station added "optional" Roadside assistance (which I had declined when making reservation) without my approval (even when I asked what "Additional Products" charge was, he said additional driver only - the "RSN" was bundled with that, not itemized) and USD currency billing without my approval (adding 7% on the exchange rate). When returning the car in Lisbon airport, I asked the agent (Jose) to charge in Euros, but this request was apparently ignored. I reported both to customer service (immediately after returning car) and they refused to fix them, saying those were written in the 7-page contract (which I was expected to review on the computer screen during pick-up, while a line of people behind me waits). So apparently they are allowed to opt me in to anything and rely on me to "catch it" even when they verbally lie when questioned. Together these added ~$64 USD to my ~$400 cost. Also, I called the renting location ~30 times in last 3 weeks and they never answer.

We felt pressured by the front desk agent to upgrade our car. She was trying to upsell us many times during this transaction despite our refusal repeatedly. The agent at drop off was very pleasant and helpful. Previous damage to the car was not documented at all even though it was shown to us and brought to our attention at pick up. Thankfully we had taken pictures at pick up of all the previous damage and this was not an issue, however it could have been a big issue so take lots of pictures!!

I booked a car through a third-party site, and while that process was smooth, my experience with Avis in Porto was far from satisfactory. The pick-up took an hour due to limited staff, and I felt pressured into purchasing their insurance despite already being covered. What was more concerning was being asked to sign off on the car's damages without even seeing it. When I finally saw the car in a dimly lit parking garage, I was shocked. The car had a significant dent in the back, and upon closer inspection under better lighting, I found that almost every panel was damaged in some way. The car was also dirty, both inside and out. When I pointed out the major dent, the staff member merely suggested I take a photo of it. Thankfully, I photographed the entire car, which proved invaluable when I returned it in Lisbon. The staff there were thorough in checking for damages and were surprised that I was given a car in such poor condition. Had I not taken those photos, I could have been held responsible for the damages. In conclusion, I cannot recommend Avis in Porto. If you do decide to rent from them, ensure you photograph the entire car in a well-lit area to avoid potential disputes.

Rented from Avis at the train station outside Porto for a one-way, one-day drive and drop in Lisbon. The rental office in Porto was convenient, the clerk was very helpful, informative, and professional. The other staff were also very helpful. And the online rental options were easy to change.

This is my favorite place to rent a car when in Porto. Very convenient location, 24/7 drop-off at the parking with a key return box on the station. Cars are always clean and with a full tank, reliable and ready to go. But the most important part for me is communication with the staff. They are always friendly, helpful and attentive to details. Pleasure to do business with Avis at Campanha.

We rented a Car here. They told us, the car is new and has no damages. After we drove a while and got out of the car we saw a Damage under the Door.It was definitely there before.I contacted the Office and they told me, that it was not my fault and they are not gonna Charge me for that. Today I brought the Car back in Lagos and they want to charge me full for the damage. It is fraud!! So please be carful!

Office is located on the westernmost train platform just above the main entrance. Small, but was efficient. Car return is located confusingly in the underground parking below the station - enter at the main entrance on the left side of the station, just above the traffic circle. We went down 2 floors and happened to find an employee to return the keys to - but it's very informal. We were warned that there's a long lunch break between 1:00 - 3:00, so avoid those times. Definitely get the Via Verde electronic pass - all highways are tolled, most are electronic only.

Lazy and Rude Staff. A terrible experience. I was supposed to collect my car at 1 pm today. Unfortunately I have not been able to do so, because when we arrived at the office we found that it was closed for lunch - for two hours!!!!! There was a contact number to call when the office is closed, so I called it. The lady I spoke to was extremely offhand and unhelpful. Her attitude was that it was our fault for turning up during their long lunch break. She refused to send someone to give us the key and refused to allow me to speak to the manager. All she would say is that we would have to wait until they returned at 3 pm. So the afternoon of our precious time abroad has been spent in a waiting room, with nothing to do but wait for the Avis staff to come back from their extended lunch break. I appreciate that things are done differently in other countries, but I think it unacceptable for the office to be entirely closed for two hours during the middle of a working day, particularly when that office is part of a global brand such as Avis. If the office must be closed, I do not understand why it is not possible for someone to come and help a customer with a reservation.