DRIVALIA Porto - Centro in Porto
3.2
★★★☆☆
(97 reviews)
Working Hours
Monday
8 AM-8 PM
Tuesday
8 AM-8 PM
Wednesday
8 AM-8 PM
Thursday
8 AM-8 PM
Friday
8 AM-8 PM
Saturday
8 AM-8 PM
Sunday
8 AM-8 PM
Location
Business Features
Service options
- On-site services
Contact Information
22 537 1281 drivalia.ptAddress
Rua de Santos Pousada 17
4200-484 Porto
Plus Code: 49XX+JQ Porto
Photo Gallery
Featured
By owner
Street View & 360deg
3.2
★★★☆☆
97 reviews
Rating Distribution
5 stars
45 (46.4%)
4 stars
9 (9.3%)
3 stars
2 (2.1%)
2 stars
4 (4.1%)
1 star
37 (38.1%)
Most Mentioned
price
21
airport
14
insurance
7
car
6
pay
5
car seat
4
pick up
4
employees
4
toll
3
audi
2
Featured Review
★
October 24, 2024
Original
Don't rent a car there if you need a baby seat. I booked a car seat (0-13kg), but when I arrived at the rental they only had 2 car seats for over 9kg baby.... I show them my reservation and they told me << today we don't have it >>. I'm sorry but if I rented a baby car seat, it's probably because I NEED one! We finally had to go to Toy's R us to buy a brand new one.
Featured Review
★
October 7, 2024
Original
Do yourself a favour and stay away from drivalia and specifically this branch. After the rental time the company charged me without my consent multiple times and still didn't return my deposit. The branch isn't answering my phone calls or giving any service by mail
Featured Review
★★★★★
September 27, 2024
Original
The best car hire experience we've had in Europe! Friendly staff with excellent English. Didn't try to push extra fees when we came with our own pre-purchased excess insurance. Decent and reasonably priced car and easy pick-up/drop-off process, complete with free transfer to Campanha station.
Featured Review
★
August 5, 2024
Original
Just rating the pickup place and service, not the car. Bit of a mess. Got rushed out with a very superficial check on preexisting scratches with some missed to note (led to short discussion on drop-off 2 weeks later but we could convince them all scratches were old), zero explanation on the car, too low tire pressure noticed after having left, and ordered kids seats weren't on site and they had us drive illegally (i.e. without kids seats) a big detour to their airport branch (on own toll and gasoline cost) to pick them up. Airport branch (which was our drop-off point) seems more professional.
Featured Review
★★★★★
June 9, 2024
Original
We booked our car here. Very good service. During the time of visit they're under renovation but we still manage to get our car. Friendly staff.
Featured Review
★★★★
June 7, 2024
Original
Decent car and located in city centre Car was not cleaned, full of dirts, but functional
Featured Review
★★★★★
May 22, 2024
Original
Exceptional service and excellent customer experience. I am very happy to have booked with this company. The employees have been friendly and helpful, it was easy and all the details have been shared with me. Can highly recommend!
Featured Review
★★★★★
July 12, 2023
Original
For me it was very smooth and fast. Car was ok, clear rules and reasonable price. And I got a free upgrade (probably because there was no car I booked). I returned the car at the airport with no issues. I did purchase additional insurance which was a bit pricey, but I didn't have to worry about any damages.
★
Local Guide
November 8, 2024
Original
They dont answer my emails. A week later they did not return my 100 deposit Only toll taken paid by me
★★★★★
Local Guide
October 25, 2024
Original
★★★★
October 25, 2024
Original
Almost everything went smoothly for us. Unfortunately, my online reservation didnt work because the payment couldnt be completed. Nevertheless, they helped us on site so that we got a car. We wanted to bring it back a day early and ended up getting our money back.
Translation
Bei uns lief fast alles reibungslos. Meine online Reservierung hat leider nicht funktioniert weil die Zahlung nicht abgeschlossen werden konnte. Trotzdem hat man uns vor Ort weitergeholfen, so dass wir ein Auto bekommen haben. Wir wollten es einen Tag fruher zuruck bringen und haben dafur am Ende wieder Geld zuruck bekommen.
★
October 15, 2024
Original
They are trying to scam customers by not accepting most credit cards for deposits and then charging extra for already existing insurances. Strangely for the extra deposits they are accepting the previously denied credit cards!
★
October 15, 2024
Original
If I could I wouldnt give it a star, but I definitely want to write something so everyone knows what theyre getting into. You are offered options that no longer exist upon return and should be paid for. So be careful with the contract and especially verbal information. We were given the option of whether we wanted to use the electronic toll or not. We decided against it because there would be an additional rental fee and we preferred to pay the toll on site and online. And was assured that the device was deactivated. When we returned it we were told that this was not possible and additional fees were required.
Translation
Wenn ich konnte wurde ich keinen Stern geben, aber ich will unbedingt etwas schreiben damit alle wissen worauf man sich einlasst. Es werden einem Optionen angeboten, die bei Ruckgabe nicht mehr bestehen und bezahlt werden sollen. Also Achtung beim Vertrag und vor allem mundlichen Angaben. Uns wurde die Option uberlassen ob wir die elektronische Maut nutzen wollen oder nicht. Wir haben uns dagegen entschieden, da es zusatzlich eine Leihgebuhr geben sollte und wir die Maut lieber vor Ort und online bezahlen wollten. Und wurde zugesichert das das device inaktiviert wurde. Bei Ruckgabe sagte man uns das dies gar nicht moglich sei und es wurden weitere gebuhren gefordert.
★
September 15, 2024
Original
We arrived around midnight at the airport and the shuttle came to pick us up. Once we arrived at the rental agency we were told that the car we wanted was not available but that there was a similar one. We were also offered a BMW series 1 but on the other hand we had to pay 10 euros per day more while the basic Audi A3 that we had to have is very similar to a Series 1. So far, so good, even if its haggling. We reserved a baby seat and both people told us that there was none! While the reservation was made in December for August. The tension begins to rise but the two people show no empathy as if it was no big deal to drive for more than an hour with a 1 year old baby in their arms! No commercial gesture was made and no solution was provided on their part. It s midnight, we re in an industrial zone and we don t have a car seat. Thank you for this great experience, the vacation started off very well thanks to you.
Translation
Nous sommes arrives vers minuit a l aeroport la navette est venu nous chercher. Une fois arrive a l agence de location on nous dit que la voiture qu on voulais n est pas disponible mais qu il y en a une similaire .On nous propose aussi une bmw serie 1 mais par contre il faut payer 10 euros par jour en plus alors que l audi a3 de base qu on devais avoir est bien similaire a une serie 1 . Jusque-la, tout va bien, meme si c est du marchandage . Nous avons reserve un siege bebe et les deux personnes nous disent qu il y en a pas ! Alors que la reservation a etait faite en decembre pour aout . La tension commence a monter mais les deux personnes ne montre aucune empathie comme si ce n etait pas grave de rouler plus d une heure avec un bebe de 1 an dans les bras ! Aucun geste commercial n a etait fait et aucune solution a etait apporte de leurs parts . Il est 00h nous sommes dans une zone industriel et nous n avons pas de siege auto . Merci pour cette belle experience , les vacances on tres bien commence grace a vous .
★★★★★
Local Guide
September 15, 2024
Original
Friendliness and professionalism.
Translation
Simpatia e profissionalismo.
★★★★★
September 15, 2024
Original
★★★★★
Local Guide
August 15, 2024
Original
Good service, attention and price, do not hesitate to call them very attentive.
Translation
Buen servicio, atencion y precio, no dudes en llamarlos muy atentos.
★★★★
August 15, 2024
Original
Positive: 1. The employees were friendly and solution-oriented 2. Car was clean and fully functional 3. Price was reasonable 4. Returns simple and straightforward Negative: 1. We booked a station wagon and got a Seat Ateca, which does not correspond to the correct car class (luckily everything fit in) 2. Unfortunately there wasnt the child seat we ordered (for 3 year olds) but only a booster seat or baby seat (neither suitable). The solution was that we drove to another Drivalia station and got a great, clean seat after 30 minutes 3. We booked a full tank and got 6/8. Summary: Positive experience
Translation
Positiv: 1. Die Mitarbeiter waren freundlich und losungsorientiert 2. Auto war sauber und voll funktionsfahig 3. Preis war angemessen 4. Ruckgabe einfach und unkompliziert Negativ: 1. Wir haben eine Kombi gebucht und einen Seat Ateca bekommen, dies entspricht nicht der korrekten Wagenklasse (es hat zum Gluck alles reingepasst) 2. Es gab leider nicht den bestellten Kindersitz (fur 3 Jahrige) sondern nur eine Sitzerhohung oder Babysitz (beides nicht passend). Die Losung war, dass wir zu einer anderen Station von Drivalia gefahren sind und dort nach 30min einen tolle und sauberen Sitz bekommen haben 3. Wir haben Vollgetankt gebucht und 6/8 bekommen. Zusammenfassung: Positive Erfahrung
★★★★★
July 15, 2024
Original
Rental via the site, reasonable price, clean car, in good condition and recovered quickly. Friendly staff.
Translation
Location via le site, prix raisonnable, voiture propre, en bon etat et recuperee rapidement. Personnel sympathique.
★★★★★
July 15, 2024
Original
Passed by and could order a car at once. Very nice service and everything worked as agreed. Thank s.
★
June 15, 2024
Original
I hereby expose the non-compliance with the opening hours of the Drivalia Porto Centro car rental establishment, which I verified on May 18th. I was assigned a replacement vehicle for my roadside assistance to pick up from this rent a car. On the date of return I made a lot of phone calls, around 10 to the mobile phone 911776109 and 2 to the landline 217818291, close to the time of delivery to try to confirm that I could deliver at that time, given the comments I found on the internet about it being necessary to schedule the delivery time. delivery. Nobody answered. I arrived at the stand 5 minutes before closing time because I couldnt go earlier and it was already closed, with a return soon sign. I tried calling again and waited more than half an hour. It remained closed. For this reason I had to keep the car for an extra day, which is why they charged me for that extra day. Furthermore, upon delivery and explaining what had happened, I was told that it was impossible for this to have happened by the employee who was there because he was the one who was there the day before. He justified that he didnt answer because there was a lot of service in the half hour of closing, which doesnt make sense considering that 5 minutes before closing I was there and everything was already closed. It was on a Saturday. This same employee was unpleasant and arrogant, basically saying I was lying. An unprofessional experience that cost me an extra days rent when it shouldnt have cost anything, if people stuck to their schedule.
Translation
Venho por este meio expor o nao cumprimento do horario de funcionamento do estabelecimento do local de aluguer de viaturas Drivalia Porto Centro que comprovei no dia 18 de Maio. Foi-me atribuido um veiculo de substituicao pela minha assistencia em viagem a levantar nesta rent a car. A data de devolucao fiz imensos telefonemas, cerca de 10 para telefone movel 911776109 e 2 para telefone fixo 217818291, perto da hora da entrega para tentar confirmar que podia entregar nessa altura, dados os comentarios que encontrei na internet sobre ser necessario marcar a hora de entrega. Ninguem atendeu. Cheguei ao stand 5 minutos antes da hora de fecho porque nao consegui ir mais cedo e estava ja fechado, com uma placa de volto ja. Voltei a tentar ligar e esperei mais de meia hora. Permaneceu fechado. Por este motivo tive que ficar com o carro mais um dia razao pela qual me cobraram esse dia extra. Alem disso, na entrega e exposto o sucedido foi-me dito que era impossivel isso ter acontecido pelo funcionario que la estava porque era ele mesmo que estava no dia anterior. Justificou que nao atendeu porque teve muito servico na meia hora de fecho, o que nao faz sentido tendo em conta que 5 minutos antes da mesma eu estava la e estava ja tudo fechado. Foi num sabado. Este mesmo funcionario foi desagradavel e arrogante, basicamente dizendo que eu estava a mentir. Uma experiencia pouco profissional que me custou um dia extra de aluguer quando nao devia ter custado nada, se as pessoas fossem cumpridoras do seu horario.
1 helpful
★★★★★
June 15, 2024
Original
We rented a small car for a few days. The price is right. We took an all-inclusive package. No checks before departure and on arrival. They are friendly and responsive. Too bad they dont speak French. Obrigado.
Translation
Nous avons loue une petite voiture pour quelques jours. Le prix est correct. Nous avons pris une formule tout inclus. Pas de controle avant le depart et a l arrivee. Il sont sympathiques et reactifs. Dommage qu ils ne parlent pas le francais. Obrigado.
★★★★★
June 15, 2024
Original
I have to give good feedback to the employee Daniel Pinho here as he was very helpful in resolving a very unpleasant situation on the part of an insurance company, offering several options, thank you very much
Translation
Tenho que dar aqui um bom feedback ao funcionario Daniel Pinho pois foi muito prestavel resolvendo uma situacao bastante desagradavel por parte de uma seguradora dando varias opcoes um muito obrigado
★★★★★
Local Guide
May 15, 2024
Original
★
May 15, 2024
Original
They wrongly debited the amount from the bank account and have not yet returned it! Go to court! As requested by you: Reservation no. 345830-6 Contract 369530
Translation
Debitaram valor indevidamente da conta bancaria e ate hoje nao devolveram! Vai seguir para tribunal! Conforme solicitado por vos: Reserva n.o 345830-6 Contrato 369530
★★★★★
April 15, 2024
Original
As always no complaints
Translation
Como sempre sem reclamacoes
★★★★★
April 15, 2024
Original
★★★★★
Local Guide
March 15, 2024
Original
★
March 15, 2024
Original
★★★★★
Local Guide
February 15, 2024
Original
I had an excellent subscription experience with Drivalia. The service at the two agencies I went to in Braga and Porto was very good and the vehicle I had for almost 2 months was excellent. Everything went very well! I confess that when reading the reviews and not knowing the companies here in Portugal, I was afraid of having problems. But I have always received very good service from the entire Drivalia team. Congratulations to everyone!
Translation
Tive uma excelente experiencia de subscricao com a Drivalia. O atendimento nas duas agencias que fui em Braga e Porto foram muito bons e a viatura que tive durante quase 2 meses foi excelente. Tudo correu muito bem! Confesso que ao ler as avaliacoes e por nao conhecer as empresas ca em Portugal, tive receio de ter problemas. Mas sempre fui muito bem atendido por toda a equipa da Drivalia. Parabens a todos!
★
Local Guide
November 15, 2023
Original
Rent-a-Car that I do not recommend for several reasons. 1) the time to collect the car exceeds what is considered reasonable, the bureaucracy and slowness associated with the process are excessive. 2) at the time of delivery, supposedly, it is necessary to make an appointment (!!!), even though it is during office hours, as in my case, around 5pm. 3) the delivery time is equally absurd. 4) there is no chain of command that establishes correct procedures. 5) employees do not know how to deal with unexpected situations such as what to do with a broken wheel cap. 6) the car that was made available to me, despite being almost new, was too bad. 7) during the delivery process, phones ring, phones are answered
Translation
Rent-a-Car que nao recomendo por varias razoes. 1) o tempo para levantar o carro supera o que se considera razoavel, a burocracia e a lentidao associadas ao processo sao excessivas. 2) na hora da entrega, supostamente, e preciso marcar (!!!), mesmo sendo em horario de expediente, como o meu caso perto das 17h. 3) o tempo de entrega e igualmente absurdo. 4) nao ha uma cadeia de comando que estabeleca procedimentos correctos. 5) os funcionarios nao sabem como lidar com situacoes inesperadas como seja o que fazer com um tampao duma roda partido. 6) o carro que me foi disponibilizado, apesar de quase novo, era mau demais. 7) no processo de entrega, tocam telefones, atendem-se telefones
1 helpful
★★
Local Guide
November 15, 2023
Original
Our experience with this company was not so pleasant. First, the car we booked was not available so found an alternative but didnt match our booking description, we had to wait for close to about 2 hours until a replacement car could be found. When picking up the car, we paid for additional insurance throu the company in order to be fully pretected (full coverage) to avoid any dispute later. When returning the car, we again had to wait for another 1 hour albeit the scheduled drop off time (appointment). We then learnt that we had to pay an additional day of rental and insurance because the drop off time was 3hr later than the pick up time. However, when we booked the car in first place, we chose the pick up and drop off time and were reassured about when we picked up. Moreover, there was no compensation for the waiting time and pick up time in system was as booked but not per actual!
1 helpful
★★
Local Guide
November 15, 2023
Original
★
November 15, 2023
Original
Does not accept debit cards, only credit
Translation
Nao aceita cartao de debito, so credito
1 helpful
★★★★★
Local Guide
November 15, 2023
Original
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