Europcar in Porto

3.9
★★★★☆
(1105 reviews)

Bem vindo a nossa agencia de aluguer de automoveis Europcar Porto! Fazem parte da nossa oferta diaria viaturas recentes, precos competitivos e amabilidade. Quer procure um carro por razoes profissionais ou para passear, quer necessite de um automovel (citadino, familiar ou de luxo), de um furgao ou carrinha, a Europcar disponibiliza-lhe o veiculo de que necessita. O aluguer de automoveis ou comerciais e simples atraves da reserva online no Website ou atraves da aplicacao Europcar. Nunca foi tao facil levantar e devolver um veiculo. Boa viagem!

Working Hours

Monday 8 AM-7:30 PM
Tuesday 8 AM-7:30 PM
Wednesday 8 AM-7:30 PM
Thursday 8 AM-7:30 PM
Friday 8 AM-7:30 PM
Saturday 9 AM-1 PM , 2:30-6:30 PM
Sunday 9 AM-1 PM , 2:30-6:30 PM

Location

Business Features

Service options
  • On-site services
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet

Contact Information

22 205 7737 europcar.pt

Address

R. de Goncalo Cristovao 67

4000-268 Porto

Plus Code: 593V+8P Porto

Photo Gallery

Featured

Featured

By owner

By owner

Videos

Videos

Inside

Inside

Latest

Latest

Street View & 360deg

Street View & 360deg

Exterior

Exterior

3.9
★★★★☆
1105 reviews

Rating Distribution

5 stars
590 (53.4%)
4 stars
202 (18.3%)
3 stars
99 (9.0%)
2 stars
41 (3.7%)
1 star
173 (15.7%)

Most Mentioned

pay 32 toll fee 22 email 13 bill 8 motorway 7 via verde 5 motor fuel 5 receptionist 5 fiat 500 5 merger 5
Featured Review
October 26, 2024
Original

Came 30min early for my reservation and was told it was impossible to start the process early (even though the line was crazy). We came back 10min before our reservation was timed to start and waited in line for 50minutes, not getting our car almost an hour after. The lady helping us was very rude and basically scolded us for coming early. They are very disorganized and not efficient at this location. Little seating areas as well. It felt absurd to wait almost an hour in line when they could have started the process for us a few minutes early and waited to hand us the car at the exact moment the reservation started. Terrible customer service. Actually appalling for such a large company. I've been traveling in Europe a lot recently and renting cars from small companies and this is by far the worst experience. Take your money to a different company.

Featured Review
★★★★★
October 25, 2024
Original

Picked up vehicles in Porto. Very pleasant staff and a busy location so be patient as overall experience was wonderful. We paid for the extra full coverage so this makes the experience much faster. The small suv was a little light on the road but was perfect for us as a couple. The drop off at Faro airport terminal location was very quick and very pleasant staff. It was a short walk to the terminal. The only suggestion I would make is the signage for all rental cars return location is not great so would love to see more clearer direction in the future.

Featured Review
★★★★
October 1, 2024
Original

Staff were efficient and helpful. Had to wait about 40 minutes in a queue as they were really busy but they went as fast as possible and there were plenty of staff. Car was good and price was good.

Featured Review
★★★★★
September 22, 2024
Original

The car we rented was clean and ready to go when we arrived. All staff we met both at pickup and return in Porto and at Lisbon airport were very pleasant and helpful. The vehicle was a pleasure to drive and the Apple Car Play easy to access. Overall perfect experience. We will gladly book Europcar for future adventures!!

Featured Review
★★★★★
July 26, 2024
Original

Had a good experience here as a foreigner (better than other rental companies in Portugal). My rental was for 13h/1pm, however the location closes for lunch at this time. It was busy, and the staff stayed until everyone was seen to. (Would be better if renting during their lunch break was not an option, I would have come before/after). Everything was explained clearly, like the available options, insurance, charges. Car was good. Return was also quick and easy.

Featured Review
★★★★★
July 9, 2024
Original

Great rental car company. We used them in Portugal to drive all over the country. The booking, pick up and drop off was very quick and easy. The staff were kind, experienced and efficient. The quality of the car was great for our family. Would use again.

Featured Review
July 6, 2024
Original

I strongly advise against booking at this car rental location if you value your time. Expect to spend your entire Saturday morning in a stagnant line that hardly moves. The poor location is understaffed and desperately needs more attendants. They should also gather information online to streamline the process.

Review photo
Review photo
1 found this helpful
Featured Review
★★★★★
May 12, 2024
Original

Have have rented a motorcycle from this location twice and my experience was very good. Friendly staff and the process of picking up and returning the bike was very easy. I will come back, soon I hope.

Review photo
★★★★★
November 15, 2024
Original
I have rented from Europcar a couple of times now and their staff has always made it easy and enjoyable. I am an immigrant from the US living in Porto. While I m thrilled to live in a city where I don t need to own a car, I occasionally need one for a weekend or a few days. The cars I have rented at Downtown Porto Europcar have been clean and well maintained. The location is well managed and the employees are efficient, friendly, and knowledgeable. The app makes it really easy to book. That I can reach them on foot, by public transportation, or by a quick cab ride is just the icing on the cake. My car is Europcar.
November 13, 2024
Original
Unfriendly service. The blond woman at the counter immediately turned us away as backpackers and said that all the cars were fully booked. She didnt give us an alternative and just sent us away. We then went to another Europcar agency in the same city and they were able to offer us an alternative straight away and advised us
★★★★★
Local Guide November 12, 2024
Original
Excellent service, fast and professional service! I recommend. Good choice of car.
Translation
Teicams serviss, tra un profesion la apkalpo ana! Rekomend ju. Laba auto izv le.
★★★★★
November 11, 2024
Original
★★★★★
November 11, 2024
Original
★★★★★
Local Guide November 9, 2024
Original
Great service!!!
Translation
Um otimo atendimento!!!
★★
November 8, 2024
Original
I received the incoice and I was not please ! We can see lots of extra charges that they are not say when we reserve and when we take the car : - Extra charges for carburant : 30 - Like I lost my paper document, we put 50 , why? All is numeric now ! - Extra charges for the airport Then, I was always with EUROPCAR in France, perhaps you lost a guest!
★★★★★
Local Guide November 8, 2024
Original
November 8, 2024
Original
Very complicated Do not book for a day It takes 1h30 to collect a vehicle reserved in advance
Local Guide November 8, 2024
Original
Sloppy handling of the vehicle by not at all professional staff, the tour of the vehicle with an agent who put crosses in the boxes yet the existing shock was well checked I have rented 10 eine cars in my life, the the agent was in a very bad mood, the result was damage counted and not committed when the vehicle was returned, I had taken photos but nothing was done, despite the dispute file being opened there are plenty of other rental agencies, flee Europcar..
Translation
Prise en charge du vehicule bacle par un personnel pas du tout professionnel, le tour du vehicule avec un agent qui a mis des croix dans des cases pourtant le choc existant etait bien coche jai loue des 10 eine de voiture dans ma vie, lagent etait de tres mauvaise humeur resultat , un dommage compte et non commis a la restitution du vehicule, javais fait des photos mais rien y a fait,malgre le dossier de litige ouvert il y a plein dautres agences de location, fuyez Europcar ..
Local Guide November 8, 2024
Original
The ones at the desk threats customers so bad, Ive never seen such bad mood, education and customer care like this in a car rental company, Ive rented a Tesla with 504km of range and they gave me a car with 300km of range, while charging me extra fees, it feels like a joke to have such rental company at the airport.
★★★★
November 8, 2024
Original
★★★★
November 1, 2024
Original
★★★★
Local Guide November 1, 2024
Original
Ease of pickup and delivery. To improve the cleanliness of the vehicle; very dirty windows affecting visibility
November 1, 2024
Original
We picked up a rental car in the morning after an hour of waiting with two children. At the reception level, we are billed for insurance that we already have in the VISA PREMIER card, but the receptionist just wants to calculate her figure. ZERO ADVICE! Vehicles are received by individuals without a vehicle inspection or advice (electric car, rented without a card allowing the vehicle to be recharged). We had to take photos of the existing scratches and damaged rims so as not to have the deposit taken. After not even 50 kms, the tire pressure is displayed, very poorly maintained vehicle.
Translation
Nous avons recupere une voiture de location le matin apres 1h dattente avec deux enfants. Au niveau de la reception, on nous facture des assurances que nous detenons deja dans la carte VISA PREMIER, mais la receptionniste veut juste faire son chiffre. ZERO CONSEIL ! La reception des vehicules par les particuliers se fait sans constat du vehicule, sans conseil (voiture electrique, louee sans carte permettant de recharger le vehicule). Nous avons du prendre des photos des rayures existantes, et des jantes abimees pour ne pas se faire prendre la caution. Au bout de meme pas 50 kms, la pression des pneus saffiche, vehicule tres mal entretenu.
★★★★★
November 1, 2024
Original
Impeccable service from start to finish! The best choice for renting a car in the city of Porto!
Translation
Atendimento impecavel do inicio ao fim! A melhor escolha para alugar um carro na cidade do Porto!
November 1, 2024
Original
One month after my complaint emails, I am still waiting for the compensation suggestion i was told 3 times i was entitled to due to the horrible experience we had . Such ridiculous behavior from such a big compagny .. HORRIBLE EXPERIENCE , DO NOT RECOMMEND
★★★★★
October 25, 2024
Original
★★★★★
October 25, 2024
Original
October 25, 2024
Original
The worst service I have had in my life.
★★★★★
October 25, 2024
Original
Super friendly and helpful staff even on the smallest of the questions, the car had a bit old but was perfect and did its job for the trip, definitely will book here again
★★★★★
Local Guide October 25, 2024
Original
October 25, 2024
Original
★★★★★
October 18, 2024
Original
★★★★★
October 18, 2024
Original
★★★★★
Local Guide October 18, 2024
Original
★★★★
Local Guide October 15, 2024
Original
Good service, very good vehicle, light bureaucracy.
Translation
Bom atendimento, veiculo muito bom, burocracia leve.
October 15, 2024
Original
Total disagreement with the value that was agreed at the time of rental, first the information that the Via Verde fee would not be charged (if not used, passed through a toll booth), another issue was the fuel, I delivered the tank above the indicator. full, and they still charged as if the tank wasnt full! Anyway, the experience was very bad... as the prices are low, Im not going to waste time calling and being on hold. Europcar never again!
Translation
Total desacordo com o valor que foi acordado no momento da locacao , primeiro a informacao que nao seria cobrado a taxa do Via Verde (caso nao seja utilizada, passado em algum portagem), outra questao foi o combustivel, entreguei o tanque acima do indicador de cheio, e ainda assim cobraram como se o tanque nao estivesse cheio! Enfim experiencia foi muito mal como sao valores baixos, nao vou perder tempo em ligar ficar em espera. Europcar nunca mais!
Local Guide October 15, 2024
Original
After we delivered the car, we were charged 7 euros for toll + 7 euros for fuel. Since we dont go through any tolls, and before delivering the car we fill up and leave it (full) of fuel. I DO NOT RECOMMEND THIS PLACE!
Translation
Apos entregarmos o carro, veio cobranca de 7 euros de portagem + 7 euros de combustivel. Sendo que nao passamos por nenhuma portagem, alem de antes de entregar o carro abastecemos e deixamos (cheio) de combustivel. NAO INDICO ESTE LOCAL!
★★★★
October 15, 2024
Original
★★★★★
Local Guide October 15, 2024
Original
★★★★★
October 15, 2024
Original

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