Hertz Ride Motorcycle Rentals & Tours Porto in Porto

Received different motorbike than booked. No discount, nothing to say sorry.

ABSOLUTE GARBAGE Flew from Canada with a reservation for a motorcycle with the intention to spend around 15 days on the road. As we first walked into the office, we were given the motorcycle I rented but completely dirty, with a dry and loose chain with all the rings stuck. It is like the bike was dropped off the day before and given to me right after without any inspection. Funny enough all the 100EUR + BMW GS were spotless ... I wonder why. After about 300km the chain was making a really loud noise, engine light came on and service light too. As expected, the motorcycle chain came off and locked the rear wheel, luckily I wasn't on the highway anymore because otherwise, if the wheel got stuck at 130kph, I would have creased and not be here to tell the story. Hertz, a global company gave a dangerous experience, putting my life at risk with their bad vehicles. Later on my bike was towed, before the rental days were over. It's now been two weeks, I have heard nothing from hertz, went to their office in Porto and the same people who gave me the motorcycle, refused to even try to help me. Their advice was to call customer service which they never pick up. I request my money back and a response from hertz regarding the next steps. I don't reside in Portugal and want to sort it out before I leave but that I already told the people in the office in Porto. Awful customer service from hertz! Really quick and easy to sell the bike but when customers need help they disappear. That's Portuguese culture... everything here they say " e para a semana" which means will sort it next week or the week after, maybe next month. Next steps will a complain on their "livro de reclamacao" and a police report with the stores manager name on it (Tiago Carvalho) as he is the one responsible for giving me an unsafe vehicle.

I filled up the form to rent a bike. No reply. We rented from a real bike rental agency.

Super fast and friendly experience. Our reservation was for 9 AM and we were in and out in less than 20 minutes. The staff was amazing and helped us practice our Portuguese! The car was practically brand new too. We returned the car early with no problems.

Very bad experience with the gentleman with long hair He didn't know how to explain and tried to make me pay extra money for the rental and insurance even though the insurance was paid but not with them through a booking broker. Finally after 1 hour I gave up and they didn't offer me any option that I could understand. Even though we had booking and full inssirance there the price doubled. I was charged 100 euros a day for the rental and kept looking in the computer ..wasted time uselessly Maybe it's a good company but personally Mr. in question NO In front of me three other people rented in 5 minutes and after 1 hour I gave up.Unacceptable!!! Ruined my day and my 1 day trip to Lisbon! Was in office Rua de Sante Caterina -Porto

Bernardo is perfect. Thank's for the ride

Great rent! Bernardo was the best employee I ever had renting a motorcycle or car. He helped us with contract, problems ecc. takes all the time to show us the motorcycles and gave us tips where to go. Thank you very much Bernardo!

AMAZING EXPERIENCE If you want to rent a motorcycle go see Bernardo at HERTZ ride Porto. Me and my wife had the best experience during our stay in Porto. If I could give 10 stars I would. Bernardo was super helpful he even took the time to give us advice on the road to take and where to stop. The motorcycle was in perfect shape the helmets where super confortable and clean. They have a great choice of motorcycle on hand to suit your riding style and budget but I would suggest to reserve before going. Even though we didn't have a reservation and Bernardo was able to find the motorcycle of my choice.