DRIVALIA Lisbon Airport in Prior Velho
4.0
★★★★☆
(575 reviews)
Working Hours
Monday
8 AM-8 PM
Tuesday
8 AM-8 PM
Wednesday
8 AM-8 PM
Thursday
8 AM-8 PM
Friday
8 AM-8 PM
Saturday
8 AM-8 PM
Sunday
8 AM-8 PM
Location
Business Features
Service options
- On-site services
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
21 781 8296 drivalia.ptAddress
R. Jose Fonseca Carvalho 9
2685-869 Prior Velho
Plus Code: QVQF+HH Prior Velho
Photo Gallery
Featured
Inside
By owner
Exterior
Street View & 360deg
4.0
★★★★☆
575 reviews
Rating Distribution
5 stars
313 (54.4%)
4 stars
116 (20.2%)
3 stars
47 (8.2%)
2 stars
27 (4.7%)
1 star
72 (12.5%)
Most Mentioned
insurance
24
pay
14
sympathetic
12
credit card
9
efficient
8
contract
7
shuttle bus service
6
car
6
check in
6
website
5
Featured Review
★★★★★
September 16, 2024
Original
Great experience renting a car for here - we booked with another website online yet everything went smoothly. Airport shuttle pick up, arranging our papers and car took only like 10-20mins. They have cars in very good condition and quite new models which was re assuring when taking one for a long road trip.
Featured Review
★★★★★
August 22, 2024
Original
I'm pretty happy with the rental car from Drivalia: - after paperwork we checked the car together, the employee went through all the previous scratches, I didn't even notice some of them, we made pictures and signed the contract - we got a free upgrade from a 5door manual Micra, to an automatic BMW series one with leather seats (I know it's just luck, but still felt great) - we didn't pay for the Via verde device, and accidentally went through the wrong gate, as the device was in the car regardless, I didn't have to pay the 25eur fee only the device "activation", which was much less - the car had a few scratches but nothing that would make it less appealing. I didn't make photos of the car just this one. I recommend the company!
Featured Review
★
May 1, 2024
Original
ATTENTION! Be very careful with renting a car at "Drivalia". Cars are being tracked. Not by the company itself, but by thieves that wait until a car is being rented in order to break in as soon as a customer has it. I know that, because I actually found a tracking device inside the door panel. A place where you don't get so easily. The company is aware, but doesn't really care. Why would they... they have an insurance. But do you have one for your goods?
1 found this helpful
Featured Review
★★★★★
August 26, 2023
Original
I chose this company after reviewing almost all possibilities and they provided me with wonderful service. Great value for money and trustworthy people! Highly recommended. I extended the rent and all email communication was simple and straightforward. When returning the car there was a misunderstanding about timing, which wasn't my fault, and it was taken under consideration by the customer service team. The car I rented was brand new and didn't have any issues on all roads. Should include toll roads service in advance, just to make life easier. The deposit is fair. Washed the car before returning it as the roads were rather dusty, it costs EUR1 and easily done! Thank you to the team :)
Featured Review
★★★★★
July 27, 2023
Original
Great car (brand new!) at a great price. Friendly and helpful service at the counter. When my reserved car wasn't ready yet, they upgraded me without questions to an even nicer one. Lovely road trip through Portugal. I recommend it!
Featured Review
★★★★★
October 12, 2022
Original
Superb service, superb car. Such great service and car really adds to the whole trip in the country!
Featured Review
★★★★★
September 6, 2022
Original
good experience with Sado Rent, will definitely use again if needed. it took us about 20 min. to pick up our car and return was really easy and fast. no issues with a rental car.
Featured Review
★
August 25, 2022
Original
Refused to give us a car because they only accept one type of card from one brand for deposit payment then refused refund too as if we didn't show up! Still fighting to get the rental money back since they refused us service, a nightmare in every sense, one star is too much!
11 found this helpful
★★★★★
Local Guide
November 15, 2024
Original
★★★
Local Guide
November 8, 2024
Original
As for the rental, everything is ok, car in good condition and washed. Be careful if you fly to T2 on the way back because their shuttle can only drop you off at T1 (from which you then have to take the free shuttle). Despite the request to be dropped off at T2 they did nothing, we almost missed the flight. It would be better to specify this aspect before (or in the rental sheets)
Translation
Per quanto riguarda il noleggio tutto ok, macchina in buone condizioni e lavata. Fate attenzione se al ritorno volate al T2 perche la loro navetta puo lasciarvi solo al T1 (da cui poi dovete prendere lo shuttle gratuito). Nonostante la richiesta di essere lasciati al T2 non hanno fatto nulla, abbiamo quasi perso il volo. Sarebbe meglio specificare questo aspetto prima (o nei fogli di noleggio)
★★★★★
October 25, 2024
Original
★★★★★
Local Guide
October 18, 2024
Original
For me the best and most relaxing car rental in Lisbon. I always book through check24 and only choose this car rental company. You arrive at the airport, give them a quick call and theyll be there in 10 minutes. No crowded shuttles. Friendly people at the counter and the cars are new and well maintained. Never anywhere else again!
★★★★★
October 18, 2024
Original
★★★★★
October 15, 2024
Original
We have rented a car to spend the weekend in Comporta. Customer service was very friendly and efficient, and the vehicle was in excellent condition. The price is reasonable and includes full insurance. We recommend this rental place if you travel to Lisbon.
Translation
Hemos alquilado un coche para pasar el fin de semana en Comporta. El servicio de atencion al cliente fue muy amable y eficiente, y el vehiculo estaba en excelentes condiciones. El precio es razonable e incluye seguro completo. Recomendamos este lugar de alquiler si viajan a Lisboa.
★★★★★
Local Guide
October 15, 2024
Original
I am Japanese. rented 12 days. all conditions are perfect. The car seems new, only had 5000km mileage. Mateus is very very very kind and smooth work. Very trusted everyone has to learn the friendly service from him. Im Japanese. It took me about two weeks to rent a car. The car is shiny! The car had only been driven 5000km since new. The cars lined up are also shiny, so you dont have to worry about the quality of the cars. And above all, the person in charge, Mateus, is very friendly. Kind and quick to work. It only took a few minutes to borrow and return. Portugal has a system similar to Japans ETC, and it is much more convenient to use it on high-speed routes. Equipment usage fee is 2 euro/day Most of the expressway fares used are paid on the day they are paid back. The security deposit will be settled only after the last few days worth of data is received. This was my third time renting a car in Portugal, and it was probably the best. When I returned the car, there was a cheap gas station right in front of the rental car shop. I think its a good idea to put it in right before returning it. When I got gas near the airport, I only had expensive gas, so it was expensive. Mochiron, the English is easy to understand and its great! ! Anyway 10/10! Dont forget your credit card, as you will need it to deposit the security deposit! The deposit was approximately 1200-1500 euros. If the car is safe when you return it, the charge to your credit card will be canceled. The car is compatible with Android auto, so I dont need a navigation system. If you connect it, it will guide you in Japanese. This is a photo of their inventory lined up in the parking lot. Is it an old car or a worn-out car? I was worried, but it was shiny.
Translation
I am Japanese. rented 12days. all condition are perfect. The car seems new, only had 5000km mileage. Mateus is very very very kind and smooth work. Very trusted everyone has to learn the friendly service from him. 5000 Mateus ETC / 3 10/10 - Android auto
★★
Local Guide
October 15, 2024
Original
Everything was great with the car. However, we had called the day before to ask whether we could pay without a physical credit card because the card we had stored online was in the wrong apartment. When we asked over the phone, it was expressly confirmed to us that an Applepay version of the card was also possible for the deposit and, if necessary, that the cards numbers and codes would also suffice. When I asked twice whether I could rely on this, this was also expressly confirmed to me. However, upon arrival we were told in a very unfriendly and incomprehensible manner that this was not the case and that they wanted to force us to take out separate insurance. When I asked which employee gave us information over the phone, no one wanted to give me an answer. We ended up having to make a completely new booking, which involved significant additional costs. Conclusion: Its better to go to another store, as you get the impression that they are deliberately giving out false information in order to generate additional income.
Translation
Mit dem Auto war alles super. Jedoch hatten wir am Tage zuvor angerufen, ob wir auch ohne physische Kreditkarte bezahlen konnten, da wir die Karte welche wir online hinterlegt hatten in der falschen Wohnung hatten. Auf Nachfrage uber das Telefon wurde uns daraufhin ausdrucklich bestatigt, dass fur die Kaution auch eine Applepay-Version der Karte in Frage kommt und notfalls auch die Nummern und Codes der Karte genugen. Auf doppelte Nachfrage, ob ich mich hierauf auch verlassen konnte wurde mir auch dies ausdrucklich bestatigt. Bei Ankunft wurden wir jedoch sehr unfreundlich und unverstandlich darauf hingewiesen, dass dem nicht so sei und man wollte uns eine separate Versicherung aufdrangen. Auf Nachfrage, welcher Mitarbeiter uns telefonisch Auskunft erteilte wollte mir niemand eine Antwort geben. Schlussendlich mussten wir eine vollig neue Buchung abschliessen, was mit erheblichen Mehrkosten verbunden war. Fazit: nehmen Sie lieber einen anderen Laden, da man hier den Eindruck hat, dass man vorsatzlich falsche Informationen rausgibt um Mehreinnahmen einzuspielen.
★★★
Local Guide
October 15, 2024
Original
★★★★★
Local Guide
October 15, 2024
Original
Friendliness and professionalism Professionalism and friendliness
Translation
Simpatia e profissionalismo Profissionalismo e simpatia
1 helpful
★★★★★
Local Guide
October 15, 2024
Original
★
September 15, 2024
Original
Incredibly inefficient operation - takes an hour to pick up and an hour and a half to drop off the car
1 helpful
★
Local Guide
September 15, 2024
Original
Terrible check in and check out experience. Almost 1h to pick up and 1h to drop off the car. Very inefficient process
1 helpful
★★★★
Local Guide
September 15, 2024
Original
Drivalia excellent car rental company. Fast processing of the contract, only an unnecessarily long wait before the car was actually delivered. Received a slightly larger category and machine, nice! Although the tank is half full, it was immediately filled up at the gas station opposite. Shuttle service in order. Returning the car went quickly. Friendly staff
Translation
Drivalia prima autoverhuurbedrijf. Snelle verwerking contract, alleen wat onnodig lang gewacht voordat auto daadwerkelijk werd geleverd. Iets grotere categorie en automaat meegekregen, fijn ! Weliswaar halfvolle tank, maar gelijk opgevuld bij het tegenoverliggende tankstation. Shuttle service in orde. Inleveren auto ging snel. Vriendelijk personeel
★★★★★
September 15, 2024
Original
Best rental! All costs are clearly shown and there are no strange or incomprehensible costs. Super! Rented a car for the second time and will do it again! Only recommended
Translation
Beste Vermietung! Alle Kosten werden klar aufgezeigt und es gibt keine komischen und nicht nachvollziehbaren Kosten. Super! 2. Mal ein Auto gemietet und werde es auch weitere Male machen! Nur zu empfehlen
★
Local Guide
September 15, 2024
Original
worst experience of my life. When we returned they told us that we had made some scratches on the car rim (the rim is made of plastic). they withheld 90 + 10 commission for scratches on the plastic rim of the Fiat Panda that no one would have noticed when picking up the car (see the photo). Shame. I ask the managers: in your opinion, was it worth losing a customer and having a negative review for scratches (not made by us) of negligible value? Shame!!! You ruin peoples holidays.
Translation
peggior esperienza della mia vita. Al rientro ci hanno detto che avevamo fatto dei graffi sul cerchione dellauto (il cerchione e in plastica). ci hanno trattenuto 90 + 10 di commissioni per dei graffi sul cerchione di plastica della fiat panda che nessuno avrebbe notato al ritiro della macchina (guardate la foto). Vergogna. chiedo ai responsabili: secondo voi e valsa la pena perdere un cliente ed avere una recensione negativa per dei graffi (non fatti da noi) dal valore irrisorio? Vergogna!!! rovinate le vacanze alla gente.
★★★★
Local Guide
September 15, 2024
Original
★★★★
Local Guide
September 15, 2024
Original
★★★
Local Guide
September 15, 2024
Original
★★★★★
Local Guide
September 15, 2024
Original
★★★★★
Local Guide
September 15, 2024
Original
★★★★★
September 15, 2024
Original
Very warm welcome, staff, very welcoming. Clean vehicle and in very good condition. I highly recommend
★★★★
Local Guide
September 15, 2024
Original
★★★★★
Local Guide
August 15, 2024
Original
★★★★★
Local Guide
August 15, 2024
Original
Very friendly staff, everything was well organized, pick up and drop off was quick and uncomplicated. Very good value for money.
Translation
Sehr freundliche Mitarbeiter, alles gut organisiert, Abholung und Abgabe verlief schnell und unkompliziert. Sehr gutes Preis-Leistungsverhaltnis.
★★★★★
Local Guide
August 15, 2024
Original
★★★★★
Local Guide
August 15, 2024
Original
Professionalism combined with friendliness and seriousness.
Translation
Profissionalismo aliado a simpatia e seriedade.
★★★★★
August 15, 2024
Original
★
Local Guide
August 15, 2024
Original
We will never again book a car with Drivalia. NEVER. Bad service, renting a 4-door gasoline engine in their system is the equivalent of an electric 2-door (Fiat 500). Bad service, misrepresentation. We will stay with the known companies.
Translation
Jamais plus nous allons reserver une voiture avec Drivalia. JAMAIS. Mauvais service, la location d une 4 portes a essence dans leur systeme est l equivalent d une 2 portes (Fiat 500) electrique. Mauvais service, fausse representation. On restera avec les compagnies connues.
★★★★★
Local Guide
August 15, 2024
Original
Excellent! The best and most pleasant car rental company I have used so far. Chic, super friendly staff and we even got a free upgrade to a higher category. Chic 2 Series BMW Grand Coupe instead of the Audi A3. Really nice Gladly again!
Translation
Super! Die beste und angenehmste Autovermietung, die ich bisher genutzt habe. Schick, super freundliche Mitarbeiter und wir haben sogar ein kostenloses Upgrade auf eine Kategorie hoher bekommen. Schicker 2er BMW Grand Coupe statt Audi A3. Echt nice Gerne wieder!
★★★★★
August 15, 2024
Original
Very quick handover, we received a car that was as good as new and very clean. We were treated very kindly, no additional insurance was forced on us, and the delivery of the rental car went smoothly. I can highly recommend this car rental company and would definitely come back as a customer.
Translation
Sehr schnelle Ubergabe, wir haben ein Auto bekommen, welches neuwertig und sehr sauber war. Wir wurden sehr freundlich behandelt, uns wurde keine zusatzliche Versicherung aufgedrangelt,auch die Abgabe des Mietwagen war reibungslos. Ich kann diese Autovermietung sehr empfehlen und wurde auf jeden Fall als Kunde wieder kommen.
★★★★★
August 15, 2024
Original
★★★★★
August 15, 2024
Original
New car 3200km, very clean. Friendly staff, easy to collect the vehicle. The person who shuttles is nice. Waiting time for car recovery 10 min is quick. I recommend the agency
Translation
Voiture neuve 3200km , toute propre. Personnel aimable, facilite pour recuperer le vehicule. La personne qui fait la navette est sympa. Temps d attente pour la recuperation de la voiture 10 min c est rapide. Je recommande l agence
★★★★★
Local Guide
July 15, 2024
Original
★★★★★
Local Guide
July 15, 2024
Original
★★★★★
July 15, 2024
Original
★★★★★
July 15, 2024
Original
★★★★★
Local Guide
July 15, 2024
Original
I went to pick up a car and was very well received by the team that included Matues and Joao Pinto. Friendly, polite, professional and above all knowledgeable. Thanks
Translation
Fui levantar um carro e fui muito bem recebido pela equipa que la estava o Matues e o Joao Pinto. Simpaticos, educados, profissionais e acima se tudo conhecedores. Obrigado
★★★★
July 15, 2024
Original
★★★★★
June 15, 2024
Original
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