Global Rent-a-Car Portugal in Prior Velho

This is a scam! They offer cheap prices just o charge you EXTRA at the counter. It's just stealing tactics like "your card does not work, you will need to pay insurance", to push us to "find another rental" if we don't accept this scam! My friend decided to pay for the insurance, it was only a weekend, but then as soon as they deliver the car he took videos as pictures of everything, right in from of them, and imagine, after we deliver the car they wanted us to pay for a scratch on the wheels!! Not just the scratch was there when they delivered (we had pictures and videos), but on the spot my friend went and cleaned the scratch! It was not a scratch, it was just some dirt!! Please do look for reviews before choosing a rental in Portugal!

Car rental outside the airport. You have to wait at Gate 4 of the terminal to hope to see the Global car shuttle arrive. We waited 40 minutes for the shuttle. Be careful there is no indication at the airport while their call center explains that a person will be present to welcome us. Staff who should learn to be more warm and pleasant. Let's not forget that this is a service company. Be careful if you are more than 3 hours late your vehicle will no longer be available, they will provide you with the remaining vehicles which can cost you much more. The car we rent was great, like new and very clean.

Awesome service, kind staff and had no issues during my rental period. Got a Seat ibiza in stead of the listed peugeot 308. Nice car and 7000 km, so almost new. Only the pick-up speed could be improved (waited almost half an hour). Handing in the car was very quick! Their shuttle driver did not drive very safe, but I am sure it's the same at all rental services.

Rented three cars from three rental car agencies, and global rent a car was by far the best. Clean and modern building, less than 10 minutes wait on a Friday afternoon, clean and new cars, no annoying upsell techniques or pressure to purchase add ons. Easy return and really nice service. Never renting from anyone else again.

FROUD!!!! AVOID THIS COMPANY!! Just charged me 250 euros for nothing (scratch that was exists 100%) without checking, 3 times the rent amount! The person on the counter told me that if im doing a video of the situation, he will take care to charge me 1800 euros, the entire deposit!! The way they talked, i immediately understood what their intention...

Do not rent in this company! The counter workers are bad people whose whole purpose is to collect fines from customers. I call on everyone who has been harmed by the company to respond here and open an investigation and a class action lawsuit. I was blackmailed and threatened in an extraordinary way. We were charged for 250 for an invisible scratch that it was clear that it wasnt me. I was told that they dont keep any record of the cars so that means that they can tell that and blame also the next driver.

Avoid Krakow branch!!!!!!!!!! They charged my credit card 1.5week after I have returned the car, without any communication or warning! Certainly without my authorization! When I called them today, they advised me to ring their branch in Warsaw trying to simply end the conversation and avoid answering questions. Jakub, who refused to give me his full name finally told me that there was an animal transported in the car! Therefore they charged me PS96.11. Scam!!!!!!

They are out there to get you First, no communication whatsoever before getting the car. I made the reservation a few weeks before the trip, then realized that my email address had a typo in it. I went to their website and sent them an email at the address posted there several days before my departure. No response. Then I made numerous phone calls to their office number in Lisbon, during business hours. Nobody picked up the phone. Finally, I had to use the screenshot I took while making the reservation and took the airport shuttle to their off site office. Good thing they still had my reservation information. They told me that email wouldn't work because the reservation was handled by another company. Ok I got my car on the 23rd May. On May 25th I got an email back from a lady named V. Morais, stating that my ticket had been marked as resolved. Hmm, only 2 days after I picked up the car. Second, they nickel and dime you, and WILL try hard to get that. As usual I had declined to buy the collision waiver at the time of the pickup. Upon return after a 10-day trip, this gentleman with a sour mood looked around and around the car, then told me that the rear bumper had a new spot where the paint came off (picture attached). I was surprised to learn that, since I had been driving very carefully and everything had been perfect. Well, they decided to charge me EUR350 for that. I had been renting cars all over the place, in the US and in Europe. That's the first time a car rental company tried so hard to turn something like normal tear and wear into an income source. So folks, if you are ready to take a chance with them, be ready to fork out $ in the end.