MasterKings Car Rental in Prior Velho

4.4
★★★★☆
(59 reviews)

Car rental Regular hours: 8 am until 8 pm Out of office hours: 8.01pm untl 7:59am

Working Hours

Monday 8 AM-8 PM
Tuesday 8 AM-8 PM
Wednesday 8 AM-8 PM
Thursday 8 AM-8 PM
Friday 8 AM-8 PM
Saturday 8 AM-8 PM
Sunday 8 AM-8 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

masterkings.net

Address

R. Martires de Timor 26

2685-312 Prior Velho

Plus Code: QVPC+M7 Prior Velho

Photo Gallery

Featured

Featured

By owner

By owner

Exterior

Exterior

Street View & 360deg

Street View & 360deg

4.4
★★★★☆
59 reviews

Rating Distribution

5 stars
46 (78.0%)
4 stars
3 (5.1%)
3 stars
2 (3.4%)
2 stars
3 (5.1%)
1 star
5 (8.5%)

Most Mentioned

airport 10 price 9 shuttle 5 deposit 5 toll 3 transponder 2 ford focus 2 estate 2 upsell 2 the office 2
Featured Review
★★★★★
October 23, 2024
Original

Excellent experience at a great price with our recent rental (booked through Zest). At pick up there seemed to be only one staff member doing everything, including the shuttle bus, which only came when I called the office. But he was with us within only a couple of minutes of calling, there were no queues, everything was clearly explained and we were on the road in no time. The car was exactly what we booked and was in good condition. Drop off was similarly speedy as pick up (there were two staff members though) without any false claims of damage etc. Great stuff and we would use again, assuming the price is right.

1 found this helpful
Featured Review
★★★★★
September 24, 2024
Original

Everything was great, thanks for the nice experience. Great price, no hidden costs. Gentle people inside the office. One tip - in the guidance, please explicitly state that clients should call to request the shuttle

1 found this helpful
Featured Review
★★★★★
September 21, 2024
Original

Just returned from Portugal where we rented a small Kia manual stick shift for ten days. Totally stress free experience , the staff were friendly and did not try to upsell additional insurance. Prices were fair, the car clean and came with a transponder, a must. Would recommend without hesitation.

1 found this helpful
Featured Review
★★★★★
September 17, 2024
Original

Without a doubt the best rental car experience I've ever had. I never thought I'd ever write a positive review about a rental car company, but this team was so professional and friendly - I would and will absolutely book a car with them again in the future

1 found this helpful
Featured Review
★★★★★
September 13, 2024
Original

I looked for a long time to find a good agency and I was not disappointed. We rented a ford focus estate for a week. The car was perfect. We have been picked up at the airport with a van and the staff was very welcoming.

Featured Review
★★★★★
September 6, 2024
Original

We had a great experience dealing with the people at MasterKings Car Rental. Everyone was friendly and helpful. The process was quick and easy. We rented a Mercedes Benz, which included a navigation system and the toll reader, so finding our way through Portugal was easy and convenient. The return process was also quick and easy. They even provided us with a shuttle to the airport to catch our flight home. We will definitely use them again and recommend them to everyone.

Review photo
1 found this helpful
Featured Review
★★★★★
July 23, 2024
Original

Truly the Kings of customer service! Hands down the best car rental experience I've ever had. I had an emergency after losing my Spanish physical driver's license, only had the official digital one left and from the beginning they were comprehensive and resolutive... They were the only ones in all Lisbon that offered a solution to my problem so thanks a lot for that! Will highly recommend to any person who wants to rent a car for short or even long term! Also, Jonathan was super cool and attentive!

1 found this helpful
Featured Review
★★★★★
May 18, 2024
Original

This is my absolute favorite car rental in Lisbon. I've used them once last year and really appreciated their excellent service and kindness. Since then I've used other companies who are forceful with their insurance or show an attitude. Masterkings will treat you with kindness and have an amazing collection of cars with lower deposit requirements. Thank you Souraiya and Eva for being so gracious and wonderful to work with. 10/10 recommended and will be back again!

1 found this helpful
★★★★★
October 15, 2024
Original
Perfect experience. When you arrive at the airport you must call them for a pickup. Best experience I have had in a while for car rental. Flawless.
1 helpful
October 15, 2024
Original
No one and not at all understanding the vehicle a quarter of gasoline the tires under inflated the vehicle at 40km it brakes on its own without obstacles in front of a real danger to tell the truth I went to my rental which was barge the vehicle keys do not work more pile HS I called them he told me to come 100 km 200 round trip I asked to change vehicle he was not wanted and when I brought the vehicle back at the end of the rental he told me to write to the head office c I didnt want to know anything, I sent a second letter to them to explain in more detail nothing to do and a third letter and more news. So no scam for me not even a commercial gesture especially since I told them that I am returning to Portugal in May 2025 and that I would like to take over a rental from them nothing to do so I advise against Master king.
Translation
Nul et pas du tout comprehensive le vehicule un quart dessence les pneus sous gonfle le vehicule a 40km il frener tout seul sans obstacles devant un vrais danger a vrais dire je me suis rendu a ma location qui etait peniche la cles du vehicule ne fonctionne plus pile HS je les ai appele il mon dit de venir 100 km 200 aller retour jai demande a change de vehicule il on pas voulue et quand jai ramene le vehicule a la fin de la location il mon dir decrire au siege cest ce que jai fait il on rien voulue savoir jai refait un deuxieme courrier pour leur expliquer en plus detaille rien a faire et un troisieme courrier et plus de nouvelles. Donc nul des escro pour moi meme pas un geste commercial surtout que je leur ai dit que je retourne au Portugal en mai 2025 et que jaimerai reprendre une location chez eux rien a faire donc je deconseille Master king .
★★★★★
October 15, 2024
Original
★★★★★
Local Guide October 15, 2024
Original
Easiest pick up and drop off I have done in decades. Great service, no scams, and the staff are friendly and speak better English than me. Helped us with a taxi too.
★★★★★
Local Guide September 15, 2024
Original
Excellent service from all the employees! I have geeked out for hours searching for a decent car rental company and i am very happy with my choice, they were very kind, answer all my questions, they take out the toll pappers and show it to you soo no surprise at home. Super quick from airport to the rental place woth their shuttle.
★★★★★
Local Guide August 15, 2024
Original
Perfect service, from pick up to delivery of the car. Wonderful car!
★★
August 15, 2024
Original
Good price and car but please be careful with the fees, payment. They get your credit card information and then charged you whatever they want and when they have to refund, they don t refund you in total
★★★
Local Guide August 15, 2024
Original
We chose this company to rent 7-passenger vans. We got a very good hybrid VW van.
Translation
Escogimos esta empresa por rentar camionetas de 7 pasajeros. Nos toco una van VW hibrida muy buena.
★★★★★
Local Guide August 15, 2024
Original
Wonderful simple rental experience. Honest and straightforward very honest and friendly
★★★
Local Guide August 15, 2024
Original
★★★★★
Local Guide August 15, 2024
Original
Our go too car hire company when visiting Portugal. We are regular visitors to Portugal, so having a reliable car hire place when we travel is really reassuring. We discovered MasterKings via the Zest website, but tend to go directly now. One advantage of using Zest is that they add all charges, so its easier if you are unsure of the process. MasterKings are one of the only hire car companies that seem to offer a Guaranteed model so you can arrive knowing the car you should be getting. Only once have we not got the expected car, but that was peak season and they did apologise. With no car collection at the actual airport in Lisbon for any car hire companies, MasterKings are always prompt to pick us up from arrivals and take us to their offices. The collection process is generally quick and they are always really helpful if you are unfamiliar with the vehicle you are collecting. MasterKings are always top of our list when visiting Portugal, its always easy and pretty stress free which is what you want at the start of your holiday or break.
★★★★★
July 15, 2024
Original
Amazing service and customer care!
★★★★★
July 15, 2024
Original
★★★★★
June 15, 2024
Original
We rented a car from MasterKings for two weeks and took it on a very nice tour through Portugal. Were picked up from the airport and then brought back again. Top service, very friendly, polite and uncomplicated employees. Thanks! Highly recommended.
Translation
Wir haben bei MasterKings einen Wagen fur zwei Wochen gemietet, haben damit eine sehr schone Rundreise durch Portugal gemacht. Wurden vom Flughafen abgeholt und danach wieder zuruck gebracht. Service top, sehr freundliche, hofliche und unkomplizierte Mitarbeiter. Danke! Sehr empfehlenswert.
★★★★★
June 15, 2024
Original
My rating of MasterKings is a solid 5 Star. It was a pleasure dealing with Eva and the rest of the staff. The Fiat I rented was perfect for our vacation and worked like a Swiss clock. The process of picking up the car and dropping it off was seamless. Everything was on time and on money. Thanks again! When we return to Portugal, we will definitely use MasterKings again.
2 helpful
★★★★★
Local Guide June 15, 2024
Original
★★★★★
May 15, 2024
Original
★★★★★
Local Guide May 15, 2024
Original
Very satisfied with our experience with MasterKings. Good car for a good price, decent communication, and easily picked up and dropped off. Nice and smooth! Friendly people too. The fact that they dont accept debit cards would be the only negative. In Belgium credit cards arent used as much so we had to order some with higher limits before we could pick up the car. Seemed very unnecessary. Cost me some money to activate the card I otherwise wouldnt have been interested in. Other than that, quite pleased ;)
★★
April 15, 2024
Original
maybe it was just the type of vehicle we rented (bmw 2 series convertible) but taking a 2500 euro deposit is ridiculous and it is lowkey predatory that you are asked to pay more to lower the deposit. on top of that, the deposit takes forever to clear your bank. one of the workers here was also quite rude when talking to us. would not rent from here again.
1 helpful
★★★★★
Local Guide April 15, 2024
Original
★★★★★
March 15, 2024
Original
★★★★★
March 15, 2024
Original
★★★★★
March 15, 2024
Original
Amazing service and honest rental car company. I needed a rental for almost 2 months and often when traveling I have such bad service that I am jaded--BUT Masterking was one of the best places I have rented with in Europe. The people who work there are amazing-Friendly, honest, just a really great place to rent. Highly recommend renting your car in Lisbon from Masterking
★★★★
Local Guide February 15, 2024
Original
★★★★★
Local Guide February 15, 2024
Original
Professional, friendly and affordable
★★★★★
February 15, 2024
Original
Quick and easy check out!!! Car in good shape
Local Guide January 15, 2024
Original
One star is for the lovely lady who deserves 5 stars, but our experience here was awful and Im surprised by the lack of solution-thinking at this car rental. We were surprised that our debit cars did not get accepted and were willing to pay a much higher excess. But after 3h of providing us with wrong information, we decided to cancel and go with a competitor. Never again.
★★★★★
January 15, 2024
Original
Very professional and friendly staff. Big value for money rentals.
★★★★★
Local Guide January 15, 2024
Original
Friendly staff, swift service and wonderful value. Will use them again for sure.
1 helpful
★★★★★
January 15, 2024
Original
Very very satisfied with Masterkings! New cars interesting prices, waiting time 10 minutes only the person who helped me had extraordinary professional competence! A 5 star reception by SONIA just seeing it, I arrived at Lisbon airport I called the office to pick me up 15 minutes later they were there! same as returning the car. They were impeccable! I advise MASTERKINGS PROFESSIONALISM AND HUMANITY as that still exists!!!!!
Translation
Muito muito satisfeito com Masterkings ! Carros novos precos interessantes, tempo de espera 10 minutinhos apenas a pessoa que me atendeu e de uma competencia profissional extraordinaria ! Uma recepcao 5 estrelas pela SONIA so vendo , cheguei ao aeroporto de Lisboa telefonei para o escritorio para me virem buscar 15 minutos depois estavam la ! igual ao devolver o carro. Foram impecaveis! aconselho MASTERKINGS PROFISSIONALISMO E HUMANIDADE como que ainda existe !!!!!
★★★★★
Local Guide January 15, 2024
Original
★★★★★
Local Guide December 15, 2023
Original
Very professional operation. Very friendly and excellent personal service. Cars Very well prepared.
★★★★★
Local Guide December 15, 2023
Original
Very organized, friendly and efficient. Cars as agreed. Despite being outside Lisbon airport, it is easy to get to the office, which is close by, as they offer transfers.
Translation
Muito organizados, simpaticos e eficientes. Carros conforme o combinado. Apesar de ser fora do aeroporto de Lisboa, temos toda a facilidade para chegar ao escritorio, que e perto, pois oferecem transfer.

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