OK Mobility - Lisbon Airport in Prior Velho

NOT RECOMMENDABLE I reserved and paid a rental car with total insurance coverage as my car had a motorproblem. I traveled for some hour to get to Lisbon airport. Although I had all documents, 2 credit cards, made an on-line pre-check-in and spent more than 2 hours at the "OK Mobility" desk I was not handed over the reserved and paid car, which I urgently needed for 9 days, as a requested deposit of 1300EUR (in addition to the full insurance which already doubled the price of the car) could not be reserved with my credit card, although the coverage and credit limit were provenly correct. OK Mobility did not accept my second credit card with the argumentation that it would be a debitcard and did not offer any other solution than buying their insurance package for 350EUR (for a car and full insurance package of a total of 100EUR). OK Mobility canceled the contract and I had to undertake my commitments by foot/public transport and take a Uber for the 1 hour ride home. I have never made such an experience in my life and will never again rent a car with OK Mobility.

I had a terrible experience and the customer service was appalling I landed in Lisbon at half past nine at night and immediately called the customer service who informed me that there is currently no answer at the counter but that a shuttle should arrive at 10 at night. At ten past ten the shuttle passed me and did not stop and I had to pay a lot of money for a taxi and return the next day to pick up the car. The next day after hours of waiting and reluctance to help and only trying to prove that they were fine it was discovered that the order was canceled because supposedly I didn't arrive and I was charged for it and that I have to re-order and pay again....

Good experience with OK Mobility in Lisbon, car was clean and we was upgraded so got an even better car than booked. However staff constantly trying to hard sell upgrades (toll machine, kids car seat even though we came with our own). Drop off nice and quick. Definitely recommend

Great experience. Was very impressed with the quality of service when collecting the car, the cleanliness of the vehicle and how.smooyh the whole return process went. The shuttle service to and from the airport was quick, efficient and friendly. Definitely recommend and will use OK Mobility again.

Never again! They didn't accept my card, and there was nothing in the terms and conditions indicating that my credit card wouldn't work. They refused to block the security deposit on my card (virtual bank), even though it was fully covered. As a result, I had to pay 6 (six!!!) times the rental car price just for the 'insurance.' And just to add, I already have travel insurance that covers rental cars. This is a total rip-off! I rent cars all over the world, in different locations with different providers, and I've rented around 20 cars in Portugal alone--I've never experienced such a blatant rip-off. HORRIBLE. It's done on purpose. The couple next to me had the same issue, and so did the person after me. I would give -10 Starts if I could! Oh, and the best part to top it all off: if you rent at night and it's dark, there isn't even any light to check your car. But I guess no one needs to check anymore since they've already charged you an absurd amount for some kind of insurance you didn't want!

Horrible place to rent with. Took 1 hour just to get the shuttle to the rental location. Took me 3 hours to get the car I reserved after extensive efforts. Staff continues to throw you around and waste your time telling you half truths and trying to "upgrade you" or add services such as insurance or road side assistance etc despite refusing add ons. Very frustrating process. They did not feel like an honest company and did not make me feel comfortable with the rental process. Would not recommend. Car rental is cheap for a reason. I would recommend going with a bigger named rental company if you can.

Excellent experience last week. Check in was efficient and friendly, car collection was fast. The vehicle performed perfectly throughout our travel. It was clean and in really good condition. Happy to recommend to friends and will definitely use OK Mobility again!

We rented a car for a two week road trip. We got a recent Skoda with petrol engine. Pickup was OK. The person tried to sell extra insurance, but if you don't want or need it you can simply refuse. The car drove us around for 2.200 km (1.350 miles) without issues, except for the car complaining that the key battery needed to be replaced. I was nervous about the return of the car because we forgot to take pictures of everything, but this also went very smoothly without discussions about any damage (there was none). Luckily for us, the airport transfer van was already waiting for another family. The driver promised to be back for us, and he did return in 20 minutes (so not sure how long it takes to arrive otherwise - I see other people complained about that). Driving time to the airport is ten minutes. Overall this was a positive and efficient experience for us.