Wheego car rental in Prior Velho

-- Just to be clear about the facts You tried to sell us a new car rental for exactly 477 EUR despite our repeated requests for a less insured car. Note that our original agency price was 69 EUR. There is absolutely no justification for a 700% increase, not even the wildest dynamic pricing would suggest such a hike, especially when there were offers for around 100 EUR nearby. Stop trying to gloss over. You simply tried to take advantage of a family in need of a car with kids and luggage. This is a lousy way of doing business. Shame on you! Folks, don't be fooled by Wheego. There are plenty of alternatives nearby such as Waygo just opposite, Europcar, OK Mobility, etc. --- original review: Beware! Wheego does not give you any flexibility such as changing the the main driver upon arrival. I could not drive and wanted to assign this to my wife. They deferred this task to travel agency and if you can't reach them they proposed a new rental for 450% of the original price, because "only bigger cars with full insurance" would be available, in October... hahaha. I recommend the slightly fairer car rental company opposite the street called waygo.

Rented a car for 9 days, had a great experience. None of the issues mentioned in other reviews. We arrived an hour later than our reservation (thanks TAP) and had no problem checking in for the car. They even upgraded us for free. Tolls are automatically set up for all of the cars, making road trips very simple. Returning the car was smooth, and the shuttle service was great as well.

DONT RENT A CAR IN LISBON FROM THEESE SCAMMERS! UNSAFE TRAVEL BACK TO AIRPORT IN THEIR VAN!!! UPDATE: absolutely 0 replies back from the customer care department which they asked me to contact as a result from this disastrous review of their company, no surprise!!! REVIEW: They charged us EUR250 for a scratch under the car which they had no photo of from beforehand. We definitely did not scratch the car. They also tried charging us for a scratch on the door, which luckily my husband had photos from the initial inspection. In addition on the bus back to the airport (around 10 minutes drive), they insisted on taking on more passengers than there were seats. One child had to share a seat with an adult and could not use a seat belt. Don't go anywhere near this company, they are very dishonest and really don't care about their customers not even humans.

I had an extremely disappointing experience with Wheego/CRC rental car company. Despite being delayed, they refused to provide the vehicle we had paid for because it was given away. Instead, they demanded an additional payment of 500 CAD for a different car, which was not communicated in any contract or agreement. I showed the agreement they said well that's their rules. This lack of flexibility and understanding, especially considering our frequent travels and the common occurrence of delays, was truly frustrating. I strongly advise caution when considering booking with them, as their inflexible policies and unexpected charges left a negative impression. The customer service was very terrible - he was not helpful in any way. I do not know how this company received a customer service award, and no manager was there to help and navigate the issue.

Using CRC Wheego was the worst experience I could have had. Firstly, I was given a much smaller vehicle in poor condition compared to the one I had reserved. Despite taking photos of all the damaged points on the vehicle, upon returning the car, they claimed that a small scratch on the wheel was damage that I had caused. This scratch was so minor that I couldn't notice it when I picked up the car at night in a poorly lit area. It was clear that the inspector was acting in bad faith, taking advantage of the opportunity to charge 200 Euros for a small scratch that I did not cause. Unfortunately, these companies are forcing us to buy their exorbitant insurance. Terrible and rude.

Daisy was amazing! Helped us with finding our rental company and even called them for us . Amazing service! All with a smile. Really wonderful welcome! Thank you Daisy!

Super reasonable, got a station wagon for a 7 days for around $200 CAD, big selection of vehicles, staff were friendly and nice. Make sure to video your car as they do ask about existing bumps etc when I dropped it back. Would for sure rent again.

*****Update to the review below. - Wheego/CRC fully refunded me and apologised for the poor customer service on this occasion. Mistakes do happen and in this case my issue was quickly rectified. I appreciate that. I recently rented a car through Zest with Wheego/CRC. They had a very clean office off airport. Car price was very reasonable and I took the full insurance with Zest. However on return I Unfortunately I had an unpleasant experience with a man called J*** F******* when returning the vehicle. He spotted a very small scratch on an alloy wheel rim that was not on the vehicle check out sheet. There was a number of other really small marks recorded. I was positive I had not 'kerbed' the wheel. He persisted that I had caused the damage and was extremely rude. I believe he knew exactly what he was looking for. Fortunately I had recorded a video when I picked up the vehicle and by pure luck you could see a very small scratch on the alloy wheel. Initially J*** dismissed my evidence, saying it was on a different part of the wheel! He was being dishonest and after a few tense moments he appeared to have accepted my evidence and admitted this damage was not recorded before I picked up the car. He asked me to sign a tablet screen for my deposit to be returned, which I did. Now, here's the issue, they still charged me EUR150 euro + VAT which appeared on my card a few days later, more dishonesty and fraud. I will fight this and can make a claim with insurance to get my money back. That is not the point. I have video evidence. Please make your own mind up. I will amend this review once I am refunded for this unscrupulous action.