Funchal Car Hire in Santa Cruz

We got the best experience. Made the reservation online, then received a confirmation mail. We had to make a 20% pre-payment to secure the reservation, then we payed the rest at pick-up (both debit card and cash available). We were offered a supplimentary 5E/day insurance for tires and windows, which was in no way forced upon us. No deposit required. We got a 4-door Peugeot 108 which is perfect for the narrow streets and limited parking spots in Madeira, but did struggle a little on the (very!) steep inclines (but I imagine most cars would struggle there). All in all, it was a premium experience at a fair price. No trouble with the car whatsoever. Before jumping to conclusions that this car hire has bigger prices than others, just stop to think that others do have hidden costs that will eventually get you at an even more expensive final cost.

Great experience, got car at airport and left at airport, no deposit, nice price and completely new car, would recommend !!

Great rental company. Our car was new and well maintained. We even got a better car than we expected. The prices were pretty good. We didn't have a credit card, but that's not a problem with this rental company, because all-inclusive insurance is included in the price of the car. The pickup and return went without any problems. I sincerely recommend this car rental company.

I recently rented a car from this car rental company, and it was a terrible experience. If you're looking for a car rental company, you should definitely stay away from this one. On their website, they advertise that full insurance is included, but it is not. When I arrived to collect the car, they tried to sell me their extra insurance for 26.50 euros a day. They threatened that if someone scratches the car, I would have to pay over 500 euros as the insurance does not cover it. I didn't take the insurance, but I had to make a video of the whole car and I was scared that something could happen with the car throughout the whole holiday. I have been renting cars all over the world and such treatment has never happened to me before. STAY WELL AWAY from this car rental company!

This rental company should definitely be avoided. We first received a car that showed a low oil warning after our first drive. The rental company did not deliver a replacement car to our hotel, so we had do drive to the office at the airport where they exchanged our car for a smaller model. After driving the car for about 50 km, we realized that the replacement car had broken brakes. First they squealed and then they permanently grinded. Our request to provide us with a replacement car again for the last day was ignored. We will never rent a car again at Funchal Car Hire (the credit card receipt shows the owner as Bogdan Catuneanu).

We weren't much satisfied with their service. We booked a car and asked for a baby seat. They confirmed everything. When we asked three times for a exact type of a seat, they refused to answer, just ignored us. Car was delivered 1 hour later, without a baby seat. What a surprise. We understood that Funchal Car Hire is just a middle man company, providing cars from local car rental companies. They didn't even bother to communicate properly the need for a baby seat. So we had to wait another one and a half hour for a baby seat. To be honest, car was not in very good technical condition when it comes to engine. To drive our 15 years old car is more pleasent experience then to drive this 3 years old rental car. AC was barely working. The delivery lady asked us to pay different price then it was agreed with the company.

be aware! better to agree earlier all possible details .. we got car, which was completely rubbish and after 30 min driving and 1st break on Mirador it stopped working at all! Suspicion was battery .. but they said it's our fault and they would charge us 50EUR .. even we have full insurance and assistance .. when the guy come to check the car, he changed his mind and said we don't have to pay .. it happens .. he was not able to fix the car so decided to exchange it for another one, but with bold tires .. disappointing experience ..

Absolutely recommended. They are broker of few local companies and they do the good job. On their website we've booked car (payment 15% by PayPal). Confirmation by email. Very easy and simply procedures - paperwork less than 10 minutes. Small car category A for four days just 100EUR with full insurance - everything in the price exl. windows and tyres. We decide to pay extra 5EUR a day to insure tyres and windows for complete peace of mind (considering falling rocks on Madeira). GPS or/and child seat available. Very nice and professional staff. Payment by cash or card - debit or credit (no credit card deposit). We had lovely Fiat Panda 1.2 petrol, almost new, outstanding condition with A/C. I would recommend bigger car with a bit stronger engine if you will travel with 3+ adult because of the uphill roads. Parking: no lines along the carb or white lined parking bay - free of charge, blue marked parking bay - pay and display (usually 0.80EUR to 1.20EUR per hour), yellow marked parking bay - residents only ( you can find yellow lines on your hotel parking - confirm with your reception).