Sixt Rent a Car in Santa Cruz

I often rent cars from Sixt for business purposes, which is why we deliberately chose Sixt also this time. We did not expect an old, completely run-down car with a heap of damage (like just one example attached) from Dacia, know to be the worst in terms of both safety and comfort on the whole European market. This car doesn't even had a navigation system or Android Auto, which makes getting around significantly harder (and contradicts the booking). We would have gladly taken a different car, as anything would have been better than this piece of junk. We asked both the sales agent and the man at the pick-up for a different car. Neither showed any interest, and they gave snobbish and, in part, rude responses. As a result, our vacation started on a very sour note.

Unmoglich. Very chatty Lady calling me sweetie, sweetheart, sweetie 100 times, talking very very fast (my english is pretty decent) so I didn't understand half of it. Trying to upsell me which I did not appreciate. So she was pissed. Car has a lot of dents and scratches. I took photos. Got supercover so wth. A little bit of respect for a customer, please! Platinum member btw. Total fail.

My second rental with Sixt and still flawless experience. The staff was super friendly and helpful, and the car was practically brand new, spotless clean, and great value for the money. Definitely will us Sixt in the future.

SixT have become my hire company of choice in recent years. No problems at all. Have used them in multiple destinations. I've had some dreadful experiences with other hire companies so it's nice to have found an outfit that are reliable

First of all: The feedback relates to the pick-up at the counter. Everything was fine with the rented car during our tour. It was in very good condition and clean. Now to the pick-up itself: I was talked into a higher vehicle category (advantage: more horsepower) and additional services (including roadside assistance). After 8 days on the island with the car, I can say that I was very annoyed about this afterwards, as this was associated with higher costs and, in our experience, the upgrade was never necessary. I should have simply said no at the counter. But the employee at the counter made me feel very bad if I did not use this offer. Stick with the car and services you booked in advance and everything will be fine.

We reserved a car, the company employee strongly forced us on buying extended insurance (which is expensive). My husband said that standard insurance is suitable for us. But the employee said that for the slightest scratch we will have to pay big fine. It was even funny how crazy is situation was, then another employee came up and told us to stop smiling in very rude form. They said they cancelled the reservation but the money still hasn't been returned! even after calls to support. I do not recommend this company!

We had the full possible insurance purchased, so there are no comments regarding damage dealing with Sixt. In general, quick and easy vehicle pick up/ drop off. The person who assisted us upon pick up (Pedro) was extremely nice and helpful. The car was clean, though I've never rented a more scratched and damaged car than this time :)

The reviews for all Funchal car rental companies are appalling so I wasn't sure what to expect. For us though things were absolutely fine. I am a very experienced renter so I don't fall for any of the common scams, but they didn't even try them with me anyway. No attempts to sell upgrades, insurance or tanks of fuel. Perhaps it's just my demeanour because I did overhear the desk next to me trying to push a full tank of fuel on the family (you're doing well if you can use a full tank on a 34 mile long island!). Their pickup process was unnecessarily long with the agent feeling he had to show me every existing damage to the vehicle (I only care about finding any damage they haven't already logged). Return was easier and received an email within minutes confirming no new damage. I have my own excess insurance anyway but I'd hate for them to have to pay out due to a car-hire scam. You definitely need a powerful car for this island. We apparently had their best vehicle (Ford Kuga) and it often struggled with the hills. It only had about 20K on the clock but the automatic gearbox felt like a car of 4 times that mileage! Kuga is possible one of the worst cars I've ever driven but that's not really Sixt's problem.