Tangerine Funchal in Santa Cruz
3.6
★★★★☆
(89 reviews)
Working Hours
Monday
8 AM-8 PM
Tuesday
8 AM-8 PM
Wednesday
8 AM-8 PM
Thursday
8 AM-8 PM
Friday
8 AM-8 PM
Saturday
8 AM-8 PM
Sunday
8 AM-8 PM
Location
Business Features
Accessibility
- Wheelchair-accessible car park
Contact Information
939 705 276 tangerinerent.comAddress
Estr. Francisco Alvares da Nobrega 9200
9200-206 Santa Cruz
Plus Code: P65M+VV Santa Cruz
Photo Gallery
Featured
Latest
3.6
★★★★☆
89 reviews
Rating Distribution
5 stars
53 (59.6%)
4 stars
3 (3.4%)
3 stars
3 (3.4%)
2 stars
5 (5.6%)
1 star
25 (28.1%)
Most Mentioned
price
27
airport
22
credit card
13
pay
9
deposit
7
shuttle service
6
surety
6
vacation
5
scandal
3
broker
3
Featured Review
★
October 13, 2024
Original
Scam scam scam! As many others reported, total rip off. We had already spent 150EUR on the broker fee and when we got there to pick up the car, that money was basically lost and we had to pay full price for the car + insurance (16 euro per day for the car and 25 euro per day for the insurance). They fear monger you into buying the insurance saying the police cant file police reports in private places so if you're parked inside a private car park and you get hit you are not covered. For the peace of mind on our relaxing holiday we went for it as it seems like the kind of place that would scam you when you return the car. Wish we had seen these reviews before we purchased! This place will be out of business in no time with the way they treat customers. Shameful!!!!
1 found this helpful
Featured Review
★
October 7, 2024
Original
Hello scam First of all, be careful with the exorbitant caution of EUR2500. I had never seen that before (anywhere in the world). As if this amount wasn't enough, you have EUR150 more for a full tank of gas Then, if you booked with the full insurance option, SURPRISEEE when you arrive at the rental agency it's strangely not valid! To be fully covered you would have to pay an additional EUR400 (for 12 days... lol). Go to another agency
1 found this helpful
Featured Review
★
October 3, 2024
Original
CAUTION! Complete rip off. I had already paid with my fee to the broker before arrival. I sit down with real unfriendly staff and they are instantly trying to upsell to me another car. They then took additional money from me when they said they would not accept a widely accepted credit card. I basically paid twice for this rental!! They also take 150 Euro deposit on the fuel and it's been 2 months now I've still not been refunded. Avoid this company at all costs.
2 found this helpful
Featured Review
★★★★★
August 1, 2024
Original
Really easy, efficient and friendly staff throughout the entire process. Pick up was nice and quick from the airport, at the office we decided to upgrade to a better car and by the end of the trip we were thankful that we did! If/when we return we wouldn't hesitate in using Tangerine again!
1 found this helpful
Featured Review
★
July 26, 2024
Original
They block 150 Euros as a fuel deposit. Car was returned with a full tank and without any damage. 2 months are gone now and they do not transfer the money back. After 3 calls and many mails the only argument is that the return of the money can take longer according to the bank we have.
1 found this helpful
Featured Review
★
July 25, 2024
Original
Total rip-off. Rental done via additional service within flight booking. I have presented all the required documents, yet they did find at my DEBIT card which has worked on numerous occasions with blockage of respectable amounts within entire EU solely as it did not state CREDIT on it is not suitable for rental. I was presented with given situation: I have paid approx 250 euros for weekly car rental yet given the fact that that they couldn't block the required 1500EUR on my account due to the flaw system I was given ultimatum: loose my 250 euros and do not have a car or purchase insurance for 350 and the requirement of 1500 is no longer required. So totally my cheap car rental wasn't cheap afterwards. Do not recommend this unethical and loopholes-overusing agency.
1 found this helpful
Featured Review
★★★★★
July 19, 2024
Original
Located on the other side of the airport, but a free shuttle service is provided. They were waiting for me at the airport and the trip back was quick too. The office is very nice and the staff are all very friendly. The car model I reserved was the one I received which is rare with rental companies. As with most rental companies you will need to 'block' a deposit on your credit card. In my case it was 1500EUR for the car and 150EUR for the fuel. But if you want to avoid this, they can offer you an extra insurance for 150EUR. Two suggestions for those with little experience with low cost rental companies. Always have more than one credit card, because sometimes a card is refused without reason. And always make a video of the conditions of the car, this will help resolve any possible dispute when returning the car.
1 found this helpful
Featured Review
★★★★★
June 8, 2024
Original
I had a very good experience, used Drivalia which is in the same building, I guess the same company, just a different name. They collected us from the airport, and dropped us back in less than 5 minutes. Both taking the car on our first day and returning on the last day went very smoothly. Deposit was returned the same day. Very helpful staff, answered all the questions we had. I was a bit nervous, because that was my first time renting a car, but everything went well. I can honestly recommend that company.
1 found this helpful
★
Local Guide
November 15, 2024
Original
I would not recommend it to anyone under any circumstances! When I booked a car online, I immediately took out full Casco insurance. However, on the spot, when I was picking it up in the car, they issued me another insurance without my consent, writing off money for it under the guise of a deposit. Because I made a few scratches on the car, I asked that they give me a receipt and I would present it to my insurance company for compensation. To this they answered that I did not need to worry, because... I already have insurance from the car rental company itself. I calmly left, and then it turned out that the deposit of 200 was not returned to me, because it was not a deposit, but insurance. And I received an invoice for this insurance after I returned the car. And now my insurance company is refusing to cover it either. Deceivers
Translation
! , . , , . . . , , , . , , . . . , , 200 , , . , . .
★★★★★
November 14, 2024
Original
5 star service
Translation
Servico 5 estrelas
★
November 14, 2024
Original
Beware of additional fees! I booked through easyjet and on arrival my credit card was not accepted and I was forced to pay a non refundable insurance charge that was higher than the total car hire! Easyjet could not reclaim a refund and I waited over a month to be refunded the fuel deposit. The car was modern and well maintained but save your money and go elsewhere.
★★
Local Guide
November 13, 2024
Original
Today I took delivery of a vehicle for which I had already taken out insurance when booking. The friendly employee pointed out to me that the insurance would be unfavorable for me; I should take out insurance with him for more than 250 for eleven days, then the deposit would be less than the required 1250. I paid the deposit and did not agree to any further insurance. At the end of my trip I will report how the transaction with the landlord was handled. Addendum: The receipt was sent to me by email upon handover. The content is completely incomprehensible. If I had wanted to compare this with the condition of the vehicle when I took it over... it would have been impossible. The return went smoothly. Im curious to see if my deposit will be released.
Translation
Ich habe heute ein Fahrzeug ubernommen, fur das ich bereits bei der Buchung eine Versicherung abgeschlossen habe. Der freundliche Mitarbeiter wies mich darauf hin, dass die Versicherung fur mich ungunstig ware; ich solle doch fur mehr als 250 fur elf Tage eine Versicherung bei ihm abschliessen, dann ware die Kaution auch geringer als die geforderten 1250 . Ich habe die Kaution hinterlegt und mich auf keine weitere Versicherung eingelassen. Ich werde am Ende meiner Reise berichten, wie die Aktion mit dem Vermieter abgewickelt wurde. Nachtrag: Die Ubernahmequittung wurde mir bei Ubergabe per Mail geschickt. Die Inhalte vollig unverstandlich. Wenn ich das bei Ubernahme mit dem Fahrzeug-Zustand hatte abgleichen wollen es ware unmoglich gewesen. Die Ruckgabe verlief problemlos. Bin gespannt, ob meine Kaution entlastet wird.
1 helpful
★★★★★
Local Guide
November 13, 2024
Original
Fast, efficient and friendly. Car was in a good condition. As long as you resist the insurance upsell if you already have a full coverage (with CC), you will get a lot of value here, I can highly recommend it
★★★★★
November 13, 2024
Original
★★★★★
November 13, 2024
Original
★★★★★
November 13, 2024
Original
★★★★★
November 13, 2024
Original
★★★★★
November 13, 2024
Original
★★★★★
November 13, 2024
Original
★★★★★
November 13, 2024
Original
Excellent service, I recommend it.
Translation
Atendimento excelente, recomendo.
★★★★★
November 11, 2024
Original
It is not situated at the airport but transport to Tangerine Funchal is very convenient. Service was quick and professional. They adviced me car, that was perfect for local roads. Im satisfied
1 helpful
★
November 11, 2024
Original
A scam. We had taken out insurance for 180 which was of no use since they forced us to pay 280 more (and again they asked us for 480 and by discussing for 1 hour we managed to lower it) because supposedly the security deposit didnt work because there supposedly wasnt enough money in our account. The office is located 5 minutes by shuttle from the airport (which is not specified when booking) so always time wasted. In addition, we paid an additional 55 because following a TAP flight delay we collected the vehicle after midnight. In short, very bad experience. I do not recommend this car rental company at all, nor TAP for that matter, delay on the way out (8 hours) and return (1 hour 30 minutes)
Translation
Une escroquerie. Nous avions pris une assurance a 180 qui n a servi a rien puisqu ils nous ont oblige a payer 280 de plus (et encore ils nous demandaient 480 et en discutant 1 h on a reussi a baisser) parce que soit disant le depot de caution ne marchait pas parce qu il n y avait soit disant pas assez d argent sur notre compte. Le bureau est situe a 5 mn en navette de l aeroport (ce qui n est pas precise a la reservation) donc toujours du temps perdu. De plus nous avons paye 55 supplementaire car suite a un retard de vol de la TAP on a recupere le vehicule apres minuit. Bref tres mauvaise experience. Je ne conseille pas du tout cette compagnie de location de voiture, ni la TAP d ailleurs retard a l aller (8h) et au retour (1h30)
★★★★★
November 10, 2024
Original
Super uncomplicated service. We were picked up at the airport and got our car immediately. The car was in tip top shape. After 14 days I experienced the fastest return of my life. Short small talk, checked the mileage and roughly walked around the car. Complete. Meanwhile, a super nice lady put my suitcases in the airport shuttle. Perfect. Gladly again.
Translation
Super unkomplizierter Service. Wir wurden am Flughafen abgeholt und haben unverzuglich unseren Wagen bekommen. Des Auto war tip top in Schuss. Nach 14 Tagen habe ich die schnellste Ruckgabe meines Lebens erlebt. Kurzer Smalltalk, Kilometerstand gepruft und einmal grob ums Auto gegangen. Fertig. Derweil hat eine super nette Dame meine Koffer in den Flughafen Shuttle eingeraumt. Perfekt. Gerne wieder.
1 helpful
★★★★★
Local Guide
November 10, 2024
Original
Hello, To clear up these false reports here and what should be taken into account: - you need a credit card (as in almost every country when borrowing with a deposit) - you have additional insurance, but Tangerine doesnt know anything about it and thats why they make the recommendation. Since our voucher was also in German, for example, you cant read it - read the voucher carefully and everything will be there in detail below. So all you have to do is refuse and pay the deposit and everything is fine. I dont understand how you can harp on and blame them if you dont just read the entire voucher first. The deposit was also explicitly shown to you in advance on one of the pages when booking - the staff has certainly seen a lot of Germans, as felt (after two weeks of experience) 2/3 of the tourists are German - all the employees were extremely friendly. We have never had so much goodwill when it comes to pick-up and drop-off times. Delivery has never been so quick. We were helped to bring our suitcases to the shuttle (which they run themselves by minibus), etc. Even when we picked them up, the driver gave us tips about the traffic in Madeira and made active use of the time with us - the car was relatively new (c5 aircross with 10,000km) and absolutely fine except for a few minor scratches, which you simply photographed beforehand and had with you when you dropped it off. The car also had features that we didnt order for free (e.g. navigation system). Otherwise, of course, Android Auto almost always works... If we come by again we would be happy to come back, I can only praise except for one thing: The rental fee for the child seat is relatively high (approx. 165 euros for >=10 days). So we bought a used one plus a bag (basically our second seat from now on, because we wanted the same one again anyway) and took it with us (its free with a child at the airport with bulky luggage). Positive: The child seats from tangerine (there was one in the shuttle, for example) are, contrary to some comments in the forums, absolutely clean, as good as new and also good seats (seat 1-4 years) from Joie (in our example)
Translation
Hallo, um einmal mit diesen Falschmeldungen hier aufzuraumen und was zu beachten ist: - ihr braucht eine Kreditkarte (wie in fast jedem Land beim leihen mit Kaution) - ihr habt eine Zusatzversicherung, von der tangerine aber nichts weiss und deshalb geben sie die Empfehlung. Da zb auch unser Voucher in deutsch war konnen sie es auch nicht lesen - Lest euch den Voucher mal genau durch und dann steht weiter unten auch alles detailliert da. Somit braucht ihr das nur ablehnen und bezahlt die besagte Kaution und alles ist io. Ich verstehe nicht wie man darauf rumreiten kann und ihnen dafur die Schuld gibt, wenn man den Voucher nicht einfach mal vorher komplett liest. Die Kaution wurde euch auch wahrend der Buchung auf einer der Seiten explizit vorab mit angezeigt - das Personal hat sehr wohl schon viele deutsche gesehen, wiel gefuhlt ( nach zwei Wochen Erfahrung) 2/3 der Touristen deutsche sind - alle Mitarbeiter waren uberaus freundlich. Wir hatten noch nie so viel Kulanz bzgl Zeit bei Abholung und Abgabe. Noch nie ging die Abgabe so schnell. Uns wurde geholfen die Koffer zum Shuttle (welches sie selbst betreiben per Kleinbus) zu bringen usw. Sogar schon bei der Abholung hat uns der Fahrer Tipps fur den Verkehr gegeben auf Madeira und hat die Zeit mit uns so aktiv genutzt - das Auto war relativ neuwertig (c5 aircross mit 10.000km) und absolut in Ordnung bis auf paar kleinere Kratzer, die ihr einfach vorher fotografiert und bei der Abgabe dabei habt. Noch dazu hatte das Auto Features, die wir nicht bestellt haben kostenlos drin (zb Navi). Ansonsten geht naturlich auch Android Auto quasi immer... Sofern wir nochmal vorbeikommen also gerne wieder, ich kann nur loben bis auf eine Sache: Die Ausleihgebuhr fur den Kindersitz ist relativ hoch (ca. 165 Euro bei >=10 Tagen). Wir haben deshalb einen gebrauchten gekauft plus Tasche (quasi unser Zweitsitz ab sofort, weil wir eh nochmal den gleichen wollten) und ihn mitgenommen (geht kostenlos mit Kind am Airport uber Sperrgepack). Positiv: Die Kindersitze von tangerine (im Shuttle war zb einer) sind aber entgegen einiger Kommentare in Foren absolut sauber, neuwertig und auch gute Sitze (Sitz 1-4 Jahre) von Joie (in unserem Beispiel)
1 helpful
★
Local Guide
November 9, 2024
Original
Exactly the same thing as normal comments. They charged additional insurance even though I had already paid for additional insurance through booking so as not to have any problems, they did not accept the debit card, and asked for a deposit of 3050. I had to pay extra insurance of 147, which was more expensive than the initial rental, to be able to waive the deposit... they didnt provide any solution, and in order to avoid getting stuck there I had to pay, the car rental was twice as much. I will never rent to companies I dont know again... Im completely discouraged. They leave people feeling nervous and unwilling to start their vacation. Shameful
Translation
Exatamente a mesma coisa dos comentarios normais. Cobraram um seguro adicional sendo que ja tinha pago pela booking um seguro adicional para nao ter problemas, nao aceitaram o cartao de debito, e pediram um caucao de 3050 . Tive de pagar um seguro extra de 147 que ficou mais caro que o aluguer inicial, para poder dispensar da caucao... nao deram solucao nenhuma, e oara nao ficar pendurado la tive que pagar, o aluguer do carro ficou o dobro. Nunca mais alugo a companhias que nao conheco... esta desaconselhado completamente. Deixam as pessoas enervadas e sem vontade de comecar as ferias. Vergonhoso
★★★★
Local Guide
November 1, 2024
Original
★
October 25, 2024
Original
★★★★★
October 25, 2024
Original
★★★★★
Local Guide
October 25, 2024
Original
We booked through Check24 and everything went smoothly. Airport pickup and transfer to the airport. We received a Renault Clio in good condition, which was completely sufficient for exploring Madeira.
Translation
Haben uber Check24 gebucht und alles hat reibungslos geklappt. Die Abholung vom Flughafen und der Transfer zum Flughafen. Wir hatten einen Renault Clio in einem guten Zustand erhalten, der vollkommen ausreichend fur die Madeira Erkundung gewesen ist.
1 helpful
★★★
October 25, 2024
Original
★
October 18, 2024
Original
I put 1 because I cant put ZERO! Very bad service, I made a reservation through Booking and when I arrived at the place they asked me for 1,600 for car insurance and that I had to pay it in cash!! A total scam!!! Not recommended!!! Careful! Im giving It a 1 because I cant give It a Zero! Very poor service, I made a reservation through Booking and when I arrived at place they asked me for 1600 for car insurance and that I had to pay It in cash!! A total scam! Not at there recommended!!Be careful!
Translation
Pongo 1 porque no puedo poner CERO! Muy mala atencion, hice una reserva por Booking y cuando llegue al lugar me pidieron 1600 de seguro de coche y que tenia que pagarlos en efectivo!! Una estafa total!!! Nada recomendable!!! Cuidado! Im giving It a 1 because I cant give It a Zero! Very poor service, I made a reservation through Booking and when I arrived at place they asked me for 1600 for car insurance and that I had to pay It on cash!! A total scam! Not at alli recommended!!Be careful!
★★★★★
October 15, 2024
Original
Perfect Service, we are really happy and can recommend Tangerine 100%!
1 helpful
★
October 15, 2024
Original
Simply SCAMMERS! Dare to tell people that the insurance they took out at the same time as renting the car is worthless when it is written in black and white that there is no need to take out other insurance in addition for the service provider, it s a scandal. They purposely put deposits of 2,500 so that you do not have the amount available on your credit card and charge the insurance companies to remove this deposit. And when you refuse knowing that you dont need it, they scare you for possible repairs if the car has a problem.... After returning the car we even had to wait more than 30 minutes to get a damn piece of confirmation paper for the return of the deposit. These people are dishonest, crooks and I sincerely hope that there will not be too many victims of their embezzlement!
Translation
Tout simplement des ESCROCS ! Oser dire aux gens que les assurances quils ont souscrites en meme temps que la location de la voiture ne vaut rien alors que cest ecrit noir sur blanc quil ny a pas besoin de souscrire dautres assurances en plus au pres du prestataire, cest un scandale. Ils font expres de mettre des cautions a 2500 pour que vous nayez pas le montant disponible sur votre carte de credit et faire payer les assurances pour enlever cette caution. Et lorsque vous refusez sachant que vous nen navez pas besoin, ils vous font peur pour un eventuel depannage si la voiture a un probleme.... Apres restitution de la voiture nous avons meme du attendre plus de 30minutes pour avoir un fichu bout de papier de confirmation pour la restitution de la caution. Ces gens sont des malhonnetes, des escrocs et jespere sincerement quil ny aura pas trop de victimes de leur malversations !
1 helpful
★
October 15, 2024
Original
This agency is a scandal, its unheard of. On arrival we lost 1 hour, because they made us believe that our insurance that we had taken out at the same time as the rental was not valid and took advantage of making deposits of 2500 euros (+ 150 for gasoline) for scare people and force them to take out insurance that is not at all necessary. After return, again, we waited 45 minutes just to have a certificate that we had returned the car in compliance and to have a guarantee of return of deposit. Several excuses that the printer was not working and the lady had to send a photo to the manager of their piece of paper as proof... These people are dishonest and know very well what they are doing, flee!!!! In addition, we asked for an average car and ended up with a one-liter T-roc... suffice to say that on the island of Madeira things are not moving forward!
Translation
Cette agence est un scandale, cest du jamais vu. A larrivee nous avons perdu 1h, car ils nous ont fait croire que notre assurance que nous avions pris en meme temps que la location netait pas valable et profite de faire des cautions a 2500euro (+ 150 pour lessence) pour faire peur aux gens et obliger a prendre des assurances qui ne sont pas du tout necessaire. Apres restitution, rebelote, nous avons attendu 45 minutes pour juste avoir une attestation que nous avions rendu en conformite la voiture et avoir une garantie de retour de caution. Plusieurs excuses comme quoi limprimante ne fonctionnait pas et la dame a du envoye une photo au responsable de leur bout de papier pour preuve... Ces gens sont malhonnetes et savent tres bien se quils font, a fuire!!!! De plus, nous avons demander une voiture moyenne et nous sommes retrouve avec un T-roc dun litre... autant vous dire que sur lile de Madeire ca navance pas!
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